Lean IT Leadership by Mike Orzen, Lean IT Summit 2013

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In this presentation, Mike Orzen covers the roles of Managers and Leaders in a Lean IT environment, addressing common challenges and ways to overcome them. …

In this presentation, Mike Orzen covers the roles of Managers and Leaders in a Lean IT environment, addressing common challenges and ways to overcome them.
The video of this presentation is available here: http://www.youtube.com/watch?v=NHipubYo8pg&feature=share&list=UUS_BXp5Zg9td-ZfczI1BgZw&index=20
Watch more Lean IT stories on www.lean-it-summit.com

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  • 1. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Lean IT Leadership The essential element of a Lean IT transformation Mike Orzen, MO & Associates
  • 2. Copyright © Institut Lean France 2013 • What are those things which enable/disable the effective application of Lean, Agile, DevOps & ITIL in IT environments? Witnessed Sustained for at least 3 years Not complete A Top 10 List… Lean IT Leadership – Mike Orzen 2
  • 3. Copyright © Institut Lean France 2013 • Leaders  Vision & Strategy  Objectives  Alignment  Creating Systems  Innovation  Growth  Risk Mgt. • Managers  Execution  Tactics  Results  Run/check/adjust systems of people & technology Leaders vs. Managers Lean IT Leadership – Mike Orzen 3
  • 4. Copyright © Institut Lean France 2013 Lean IT Leadership – Mike Orzen 4
  • 5. Copyright © Institut Lean France 2013 “Ultimately, there are no special secret strategies to the Toyota Production System. We are just doing the obvious things, thoroughly, without omission, as a habit. This is simple, but difficult to do consistently across large organizations.” Lean IT Leadership – Mike Orzen 5 Eiji Toyoda - A Great Leader
  • 6. Copyright © Institut Lean France 2013 • Having the COE or Lean Office lead • Making it the responsibility of a Director • Ordering Managers to do it • Outsourcing #10 – Delegating Lean Lean IT Leadership – Mike Orzen 6 
  • 7. Copyright © Institut Lean France 2013 Provide the training, opportunity and support • Develop internal Lean IT coaches • Standard Lean IT training • Improvement projects and Daily Kaizen • 2 - 4 hours a week expectation • Min. 3 Kaizens/year #9 – Support Learn-by-Doing Lean IT Leadership – Mike Orzen 7 
  • 8. Copyright © Institut Lean France 2013 #9+ – Make it Visual and No-Tech Lean IT Leadership – Mike Orzen 8
  • 9. Copyright © Institut Lean France 2013 • Failing to inform people we are “doing Lean”  Not explaining the WHY  Not creating a consistent message  Leading with Humility  Not involving everyone in the organization  Gathering ideas  Respect for the individual #8 – Believing that Leading = Command & Control Lean IT Leadership – Mike Orzen 9 
  • 10. Copyright © Institut Lean France 2013 • Define IT strategy in context of Org’s strategy • Translate strategy into a thematic goal that “clicks” • Managers explain work in terms of strategy – daily! • Making it clear how work contributes to the goals of: #7 – Having a Strategy and Communicating It Lean IT Leadership – Mike Orzen 10  IT  division  company  community  team  department 
  • 11. Copyright © Institut Lean France 2013 Before announcing…  Commitment  Time / $, €, £, ¥  Challenges  Culture  Politics  Inertia  Failures and Setbacks #6 – Not Understanding Lean IT Leadership – Mike Orzen 11 
  • 12. Copyright © Institut Lean France 2013 • Training • Hands-on experience with Kaizen & PDCA • Leading with Questions • Coaching Skills • Clear roles and responsibilities/LSW #5 – Involving Leaders and Managers before Staff Lean IT Leadership – Mike Orzen 12 
  • 13. Copyright © Institut Lean France 2013 • Focusing on Silos • Missing the point with ITIL • Not involving customers and end users • Not understanding IT as an enabler of work processes • Not managing Information as an asset #4 – Not Managing IT & Information as a Integrated Value Stream Lean IT Leadership – Mike Orzen 13 
  • 14. Copyright © Institut Lean France 2013 #4+ – Not Managing IT & Information as a Integrated Value Stream Lean IT Leadership – Mike Orzen 14 
  • 15. Copyright © Institut Lean France 2013 Dual Focus – Leaders & Managers Leaders develop Managers Managers develop their People Dual Focus - Staff #3 –Developing People Lean IT Leadership – Mike Orzen 15 
  • 16. Copyright © Institut Lean France 2013 • Being comfortable with uncertainty • Showing vulnerability • Acknowledging weaknesses • Applying PDCA and “failing quickly” without blame • First Leadership, then Management, then IT Staff #2 – Not Proactively Building Trust Lean IT Leadership – Mike Orzen 16 
  • 17. Copyright © Institut Lean France 2013 Participating in Training, Kaizen, PDCA, Report Outs, Stand Ups Demonstrating ideal behavior Going to Gemba – observing, understanding, asking not telling Show respect Lead with questions Look for: Mura – variability Muri – overburden Muda – wasteful, NVA tasks #1 – Leading By Example Lean IT Leadership – Mike Orzen 17 
  • 18. Copyright © Institut Lean France 2013 “Even when top management makes a decision, their role is merely to wave the flag. It is no use if people do not follow that flag.” Eiji Toyoda Simple But Not Easy Lean IT Leadership – Mike Orzen 18
  • 19. Copyright © Institut Lean France 2013 • Share this message with your Leadership team • Be aware of your circle of influence • Three key wins  On ramp  Quality/speed over cost/functionality  Post-implementation reviews What Can I Do? Lean IT Leadership – Mike Orzen 19
  • 20. Copyright © Institut Lean France 2013 • Reflect, Check, Adjust  What’s working and what is not working?  Adapt this list to your organization  Keep learning, use an A3 and experiment • Add to this list and share! Next Steps Lean IT Leadership – Mike Orzen 20
  • 21. Copyright © Institut Lean France 2013 Thank You Lean IT Leadership – Mike Orzen 21 Mike@maorzen.com www.maorzen.com Mike Orzen @MikeOrzen +01 503.313.0023
  • 22. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France More lean IT videos and presentations on www.lean-it-summit.com