Stronger together – IS delivering
value to the business

Håkan Borglund
CIO Toyota Material Handling Europe
TOYOTA MATERIA...
Agenda

Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study

TOYOTA MATERIAL HANDLING EUROPE
19/09/...
Agenda

Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study

TOYOTA MATERIAL HANDLING EUROPE
19/09/...
TOYOTA
GROUP

TICO
Toyota
Industries
Corporation

TMHG
Toyota
Material
Handling
Group

TMHE
Toyota
Material
Handling
Europ...
TOYOTA MATERIAL
HANDLING GROUP

Toyota Material
Handling North
America

Toyota Material
Handling Europe

TMHG
MAIN

Toyota...
TOYOTA MATERIAL
HANDLING GROUP

TMHG

TOYOTA MATERIAL HANDLING EUROPE
19/09/2013 - page 6

TMHG
MAIN
TOYOTA MATERIAL
HANDLING EUROPE

TMHE
MAIN

Factories
Sweden

France
Italy

TOYOTA MATERIAL HANDLING EUROPE
19/09/2013 - p...
TOYOTA MATERIAL
HANDLING EUROPE

TMHE
MAIN

Products

TOYOTA MATERIAL HANDLING EUROPE
19/09/2013 - page 8
Agenda

Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study

TOYOTA MATERIAL HANDLING EUROPE
19/09/...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

The five core values

The five core values of The Toyota Way are shared
an...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

The five core values

Challenge – To maintain a long-term vision and meet
...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

The five core values

Kaizen – Continuous improvement. As no process can
e...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

The five core values

Genchi Genbutsu – Going to the source to find the
fa...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

The five core values

Respect – Toyota respects others, makes every effort...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

The five core values

Teamwork – Toyota stimulates personal and
profession...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

TMHE Training

 Mandatory for all employees in Toyota Material Handling E...
THE TOYOTA WAY &
BUSINESS PRACTICES

TIBP
MAIN

TMHE Training

 TIBP training in Toyota Material Handling Europe
 Focus ...
TIBP
MAIN

THE TOYOTA WAY &
BUSINESS PRACTICES

TMHE Training

 The TIBP is a common language for all employees in TMHE
...
Agenda

Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study

TOYOTA MATERIAL HANDLING EUROPE
19/09/...
TOYOTA MATERIAL
HANDLING EUROPE

IS
MAIN

Information Systems

 Business Relationship Management







 Operation...
TOYOTA MATERIAL
HANDLING EUROPE

IS
MAIN

Information Systems

 Explanation of how IS organization is working with TIBP
...
TOYOTA MATERIAL
HANDLING EUROPE

IS
MAIN

Information Systems

 The IS organization is using TIBP for problem solving

...
Agenda

Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study

TOYOTA MATERIAL HANDLING EUROPE
19/09/...
TOYOTA MATERIAL
HANDLING EUROPE

I_Site
MAIN

Case Study

 The challenge for many material handling customers is to optim...
TOYOTA MATERIAL
HANDLING EUROPE

I_Site
MAIN

Case Study

How it works

3G transmitter
on every truck

TMH servers provide...
TOYOTA MATERIAL
HANDLING EUROPE

I_Site
MAIN

Case Study

 Go To Market:
 First release

2008

Basic functions

 Second...
TOYOTA MATERIAL
HANDLING EUROPE

I_Site
MAIN

Case Study

 Toyota I_Site is improving safety, reducing cost and increasin...
Agenda

Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
In Summary

TOYOTA MATERIAL HANDLING EU...
TOYOTA MATERIAL
HANDLING EUROPE

Summary

 TMHE believe that the Toyota Way principles strengthen our work
and our organi...
Thank you for attending
the presentation.

@HakanBorglund

Håkan Borglund
CIO Toyota Material Handling Europe
TOYOTA MATER...
TOYOTA MATERIAL HANDLING EUROPE
19/09/2013 - page 31
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IS delivering value to the business by Hakan Borglund Toyota MHE

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How Toyota Industries Business Practices (TIBP) are applied to the IS function of Toyota Material Handling Europe. Hakan Borglund, CIO of Toyota MHE shows how the Toyota values are applied in the IS operating model. Giving concrete example of how the Toyota I_Site software and blackbox solution were launched in the global market place using TIBP during the various phases of the development and deployment.
Watch the video of his presentation here: http://www.youtube.com/watch?v=vxDrexafyKo&feature=share&list=UUS_BXp5Zg9td-ZfczI1BgZw&index=1
Check out www.lean-it-summit.com for more Lean IT videos and presentations.

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IS delivering value to the business by Hakan Borglund Toyota MHE

  1. 1. Stronger together – IS delivering value to the business Håkan Borglund CIO Toyota Material Handling Europe TOYOTA MATERIAL HANDLING EUROPE
  2. 2. Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 2
  3. 3. Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 3
  4. 4. TOYOTA GROUP TICO Toyota Industries Corporation TMHG Toyota Material Handling Group TMHE Toyota Material Handling Europe TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 4
  5. 5. TOYOTA MATERIAL HANDLING GROUP Toyota Material Handling North America Toyota Material Handling Europe TMHG MAIN Toyota Material Handling China Toyota Material Handling Japan Toyota Material Handling International TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 5
  6. 6. TOYOTA MATERIAL HANDLING GROUP TMHG TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 6 TMHG MAIN
  7. 7. TOYOTA MATERIAL HANDLING EUROPE TMHE MAIN Factories Sweden France Italy TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 7
  8. 8. TOYOTA MATERIAL HANDLING EUROPE TMHE MAIN Products TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 8
  9. 9. Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 9
  10. 10. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values The five core values of The Toyota Way are shared and practiced by Toyota employees at every level in their daily work and in relations with others. This is how Toyota is able to deliver sustainable customer satisfaction. TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 10
  11. 11. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Challenge – To maintain a long-term vision and meet all challenges with the courage and creativity needed to realize that vision. Continuous Improvement TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 11
  12. 12. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Kaizen – Continuous improvement. As no process can ever be declared perfect, there is always room for improvement. Continuous Improvement TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 12
  13. 13. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Genchi Genbutsu – Going to the source to find the facts to make correct decisions, build consensus and achieve goals. Continuous Improvement TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 13
  14. 14. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Respect – Toyota respects others, makes every effort to understand others, accepts responsibility and does it’s best to build mutual trust. Respect for People TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 14
  15. 15. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Teamwork – Toyota stimulates personal and professional growth, shares opportunities for development and maximises individual and team performance. Respect for People TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 15
  16. 16. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN TMHE Training  Mandatory for all employees in Toyota Material Handling Europe  E-learning modules in Toyota Industries Business Practices  Formal training in class room sessions  Understand the PDCA cycle  Problem Solving  Drive & Dedication  Complete an A3  Project work & Learning seminars  Hand in an assignment  Follow-up on the job training  KPIs & Reporting  Daily work TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 16
  17. 17. THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN TMHE Training  TIBP training in Toyota Material Handling Europe  Focus on problem solving and the PDCA cycle  Language is English in the E-learning modules  Class room training is done in English or in local language*  TIBP training using simple and efficient tools & techniques  1. Small teams  2. Visualization (Mieruka)  3. Specific, Measurable, Attainable, Relevant and Time-Bound (SMART) *) Depending on the trainer and the nationalities TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 17
  18. 18. TIBP MAIN THE TOYOTA WAY & BUSINESS PRACTICES TMHE Training  The TIBP is a common language for all employees in TMHE  Benefits of implementing TIBP  Clear communication  Effective countermeasures  Quick decision making  Standardized work + Added value (Kaizen)  Hoshin Kanri  Drive & Dedication  Genchi Genbutsu TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 18
  19. 19. Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 19
  20. 20. TOYOTA MATERIAL HANDLING EUROPE IS MAIN Information Systems  Business Relationship Management        Operations      Finance Systems Business Solutions Systems Service Market Systems Parts Logistics Systems Sales Systems Online Systems Applications Management IT Infrastructure Services Data Center Services Shared Services Local IT  Modern IS organization based in Mjölby, Sweden and Prague, Czech Rep. TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 20
  21. 21. TOYOTA MATERIAL HANDLING EUROPE IS MAIN Information Systems  Explanation of how IS organization is working with TIBP  The Toyota Way – the corporate DNA that permeates and structures the entire Toyota organization. This set of beliefs and core values influence business practices and employees behavior within the Toyota family every day  Fundamental processes are built on standard frameworks COBIT5 COBIT5 ITIL v.3 COBIT5 TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 21
  22. 22. TOYOTA MATERIAL HANDLING EUROPE IS MAIN Information Systems  The IS organization is using TIBP for problem solving       Clarify the problem Break down the problem Develop countermeasures See countermeasures through Evaluate both results and processes Standardize successful processes  Root cause analysis is a formal problem-solving process  Increase availability & improve service levels  Reduce costs and improve customer convenience by reducing the number of operational problems TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 22 A P C D
  23. 23. Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 23
  24. 24. TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study  The challenge for many material handling customers is to optimize their truck fleets, improve the logistics processes and reduce the overall energy consumption.  Toyota I_Site collects data from the forklift truck, transmits the data to a central database using wireless technology and the regular mobile networks, without a need for installing software or hardware at customer premises, then allowing this data to be analyzed by the customer over a web interface. TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 24
  25. 25. TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study How it works 3G transmitter on every truck TMH servers provide universal access User access with high security data protection TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 25 Ongoing advice and support
  26. 26. TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study  Go To Market:  First release 2008 Basic functions  Second release 2010 Customer reports  Third release 2013 Alerts and events  The Toyota Way:  Continuous Improvement  Respect for People TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 26
  27. 27. TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study  Toyota I_Site is improving safety, reducing cost and increasing productivity  The thinking behind Toyota I_Site is that of continuous improvement or Kaizen  TMHE was awarded the 2013 European User Award in Enterprise Software  TMHE is finalist in the 2013 UK IT Industry Awards for Project Excellence TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 27
  28. 28. Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study In Summary TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 28
  29. 29. TOYOTA MATERIAL HANDLING EUROPE Summary  TMHE believe that the Toyota Way principles strengthen our work and our organization  Through a sincere implementation of Lean thinking the Enterprise can move forward, with Kaizen and Innovation  We will continue to become more competitive as we continue to improve and optimize everything we do  The Toyota Way provides us with requirements to set standards for all staff to work towards TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 29
  30. 30. Thank you for attending the presentation. @HakanBorglund Håkan Borglund CIO Toyota Material Handling Europe TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 30
  31. 31. TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 31
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