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IS delivering value to the business by Hakan Borglund Toyota MHE
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IS delivering value to the business by Hakan Borglund Toyota MHE

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How Toyota Industries Business Practices (TIBP) are applied to the IS function of Toyota Material Handling Europe. Hakan Borglund, CIO of Toyota MHE shows how the Toyota values are applied in the IS ...

How Toyota Industries Business Practices (TIBP) are applied to the IS function of Toyota Material Handling Europe. Hakan Borglund, CIO of Toyota MHE shows how the Toyota values are applied in the IS operating model. Giving concrete example of how the Toyota I_Site software and blackbox solution were launched in the global market place using TIBP during the various phases of the development and deployment.
Watch the video of his presentation here: http://www.youtube.com/watch?v=vxDrexafyKo&feature=share&list=UUS_BXp5Zg9td-ZfczI1BgZw&index=1
Check out www.lean-it-summit.com for more Lean IT videos and presentations.

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    IS delivering value to the business by Hakan Borglund Toyota MHE IS delivering value to the business by Hakan Borglund Toyota MHE Presentation Transcript

    • Stronger together – IS delivering value to the business Håkan Borglund CIO Toyota Material Handling Europe TOYOTA MATERIAL HANDLING EUROPE
    • Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 2
    • Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 3
    • TOYOTA GROUP TICO Toyota Industries Corporation TMHG Toyota Material Handling Group TMHE Toyota Material Handling Europe TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 4
    • TOYOTA MATERIAL HANDLING GROUP Toyota Material Handling North America Toyota Material Handling Europe TMHG MAIN Toyota Material Handling China Toyota Material Handling Japan Toyota Material Handling International TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 5
    • TOYOTA MATERIAL HANDLING GROUP TMHG TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 6 TMHG MAIN
    • TOYOTA MATERIAL HANDLING EUROPE TMHE MAIN Factories Sweden France Italy TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 7
    • TOYOTA MATERIAL HANDLING EUROPE TMHE MAIN Products TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 8
    • Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 9
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values The five core values of The Toyota Way are shared and practiced by Toyota employees at every level in their daily work and in relations with others. This is how Toyota is able to deliver sustainable customer satisfaction. TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 10
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Challenge – To maintain a long-term vision and meet all challenges with the courage and creativity needed to realize that vision. Continuous Improvement TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 11
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Kaizen – Continuous improvement. As no process can ever be declared perfect, there is always room for improvement. Continuous Improvement TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 12
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Genchi Genbutsu – Going to the source to find the facts to make correct decisions, build consensus and achieve goals. Continuous Improvement TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 13
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Respect – Toyota respects others, makes every effort to understand others, accepts responsibility and does it’s best to build mutual trust. Respect for People TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 14
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN The five core values Teamwork – Toyota stimulates personal and professional growth, shares opportunities for development and maximises individual and team performance. Respect for People TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 15
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN TMHE Training  Mandatory for all employees in Toyota Material Handling Europe  E-learning modules in Toyota Industries Business Practices  Formal training in class room sessions  Understand the PDCA cycle  Problem Solving  Drive & Dedication  Complete an A3  Project work & Learning seminars  Hand in an assignment  Follow-up on the job training  KPIs & Reporting  Daily work TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 16
    • THE TOYOTA WAY & BUSINESS PRACTICES TIBP MAIN TMHE Training  TIBP training in Toyota Material Handling Europe  Focus on problem solving and the PDCA cycle  Language is English in the E-learning modules  Class room training is done in English or in local language*  TIBP training using simple and efficient tools & techniques  1. Small teams  2. Visualization (Mieruka)  3. Specific, Measurable, Attainable, Relevant and Time-Bound (SMART) *) Depending on the trainer and the nationalities TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 17
    • TIBP MAIN THE TOYOTA WAY & BUSINESS PRACTICES TMHE Training  The TIBP is a common language for all employees in TMHE  Benefits of implementing TIBP  Clear communication  Effective countermeasures  Quick decision making  Standardized work + Added value (Kaizen)  Hoshin Kanri  Drive & Dedication  Genchi Genbutsu TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 18
    • Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 19
    • TOYOTA MATERIAL HANDLING EUROPE IS MAIN Information Systems  Business Relationship Management        Operations      Finance Systems Business Solutions Systems Service Market Systems Parts Logistics Systems Sales Systems Online Systems Applications Management IT Infrastructure Services Data Center Services Shared Services Local IT  Modern IS organization based in Mjölby, Sweden and Prague, Czech Rep. TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 20
    • TOYOTA MATERIAL HANDLING EUROPE IS MAIN Information Systems  Explanation of how IS organization is working with TIBP  The Toyota Way – the corporate DNA that permeates and structures the entire Toyota organization. This set of beliefs and core values influence business practices and employees behavior within the Toyota family every day  Fundamental processes are built on standard frameworks COBIT5 COBIT5 ITIL v.3 COBIT5 TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 21
    • TOYOTA MATERIAL HANDLING EUROPE IS MAIN Information Systems  The IS organization is using TIBP for problem solving       Clarify the problem Break down the problem Develop countermeasures See countermeasures through Evaluate both results and processes Standardize successful processes  Root cause analysis is a formal problem-solving process  Increase availability & improve service levels  Reduce costs and improve customer convenience by reducing the number of operational problems TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 22 A P C D
    • Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 23
    • TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study  The challenge for many material handling customers is to optimize their truck fleets, improve the logistics processes and reduce the overall energy consumption.  Toyota I_Site collects data from the forklift truck, transmits the data to a central database using wireless technology and the regular mobile networks, without a need for installing software or hardware at customer premises, then allowing this data to be analyzed by the customer over a web interface. TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 24
    • TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study How it works 3G transmitter on every truck TMH servers provide universal access User access with high security data protection TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 25 Ongoing advice and support
    • TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study  Go To Market:  First release 2008 Basic functions  Second release 2010 Customer reports  Third release 2013 Alerts and events  The Toyota Way:  Continuous Improvement  Respect for People TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 26
    • TOYOTA MATERIAL HANDLING EUROPE I_Site MAIN Case Study  Toyota I_Site is improving safety, reducing cost and increasing productivity  The thinking behind Toyota I_Site is that of continuous improvement or Kaizen  TMHE was awarded the 2013 European User Award in Enterprise Software  TMHE is finalist in the 2013 UK IT Industry Awards for Project Excellence TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 27
    • Agenda Introduction Toyota Way & TIBP Operating Model IS Toyota I_Site Case Study In Summary TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 28
    • TOYOTA MATERIAL HANDLING EUROPE Summary  TMHE believe that the Toyota Way principles strengthen our work and our organization  Through a sincere implementation of Lean thinking the Enterprise can move forward, with Kaizen and Innovation  We will continue to become more competitive as we continue to improve and optimize everything we do  The Toyota Way provides us with requirements to set standards for all staff to work towards TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 29
    • Thank you for attending the presentation. @HakanBorglund Håkan Borglund CIO Toyota Material Handling Europe TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 30
    • TOYOTA MATERIAL HANDLING EUROPE 19/09/2013 - page 31