Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights
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Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights

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Joe Navarro worked 25 years at the FBI, both as an agent and supervisor in the areas of counterintelligence and counterterrorism. ...

Joe Navarro worked 25 years at the FBI, both as an agent and supervisor in the areas of counterintelligence and counterterrorism.

He is recognized as one of the world’s foremost authorities on reading non-verbal communications.

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    Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights Presentation Transcript

    • PRESENTS10 InspirationalMoments fromJOENAVARRO
    • Worked 25 years at the FBI,both as an agent andsupervisor in the areas ofcounterintelligence andcounterterrorism.Recognized as one of the world’s foremost authorities on reading non-verbal communications.
    • Exceptional leaders connectTO THE FEELINGSOF OTHERS .com/joe-navarro
    • How quickly you MOVE towards actionsTELLS THE CUSTOMERHOW MUCH YOU CARE .com/joe-navarro
    • Stay innately sensitive andKEENLY OBSERVANT .com/joe-navarro
    • Our ability to interactwith other peopleIS OUR ABILITYTO READ THEM .com/joe-navarro
    • Our eyes reflect what we focus onAND REVEAL WHEN WE DISLIKE SOMETHING .com/joe-navarro
    • When people hear something that bothers them, THEY COVER THEIR EYESAND PINCH THE BRIDGE OF THEIR NOSE .com/joe-navarro
    • Eye contact is cultural,UNDERSTAND THE RULES .com/joe-navarro
    • When you fear something,reframe it by asking,“WHAT DO I FEEL CONFIDENT ABOUT?”and focus on that .com/joe-navarro
    • Interviewing is effectivecommunication with a purpose,FRAME YOUR QUESTIONSAPPROPRIATELY .com/joe-navarro
    • Give people psychological comfort,Identify what makes a person comfortableand give it to them .com/joe-navarro
    • Ignore nonverbal  communication atyour peril .com/joe-navarro
    • Want more?Listen to the full conversation at .com/joe-navarro h#p://www.twi#er.com/33voices   h#p://www.facebook.com/33voices