10 Customer Service Insights to Ignight Your Business | Jim Blasingame

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Jim Blasingame is one of the world's foremost experts on small business and entrepreneurship. He is president and founder of Small Business Network, Inc., and creator and award-winning host of The Small Business Advocate® Show, the world's only weekday radio talk show dedicated to small business, nationally syndicated since 1997. Jim conducts over 1,000 live interviews annually with his Brain Trust, the world's largest community of small business experts, policy makers and entrepreneurs.

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  • 1. Powered by insights from Jim Blasiname
  • 2. This presentation consists of highlights from the interview with Moe Abdou, founder & host of 33voices®.
  • 3. Jim Blasingame Jim Blasingame is one of the world’s foremost experts on small business and entrepreneurship. He is president and founder of Small Business Network, Inc., and creator and award-winning host of The Small Business Advocate® Show, the world’s only weekday radio talk show dedicated to small business, nationally syndicated since 1997. Jim conducts over 1,000 live interviews an- nually with his Brain Trust, the world’s largest community of small business ex- perts, policy makers and entrepreneurs. @jimblasingame
  • 4. 1 In the age of the customer, excellence is non-negotiable. aspire, require, and demand it or you’ll get extinguished.
  • 5. 2 When you appreciate that your customer is self-qualifying herself and pre-qualifying you before connecting with you, you’ll accept that you’re no longer in control.
  • 6. 3 Visionary sellers understand that relevance is their key brand differentiator. Not only does it trump competitiveness, more importantly, it empowers consumers.
  • 7. 3 Visionary sellers understand that relevance is their key brand differentiator. Not only does it trump competitiveness, more importantly, it empowers consumers.
  • 8. 4 To see if your business is ready for the moment of relevance, contemplate these questions:
  • 9. 4 To see if your business is ready for the moment of relevance, contemplate these questions: Is your website optimized for local search?
  • 10. 4 To see if your business is ready for the moment of relevance, contemplate these questions: Do you have a mobile site that’s simple to navigate?
  • 11. 4 To see if your business is ready for the moment of relevance, contemplate these questions: Is your contact information hidden or easy to find?
  • 12. 4 To see if your business is ready for the moment of relevance, contemplate these questions: Are unfiltered customer reviews visible?
  • 13. 4 To see if your business is ready for the moment of relevance, contemplate these questions: Do you have multiple options for your visitors to give you permission to stay connected?
  • 14. 5 In the age of the customer, the new influencers will be your users and community. Listen, act and learn from them.
  • 15. 6 It’s not your customer’s job to keep your business top of mind. keep them current by designing your website to be a distribution center, not just a destination.
  • 16. 7 In the B2B marketplace, relevance earns you a profitable customer for life. make it your highest priority to help that customer help her own customers.
  • 17. 8 “It’s okay to fall in love with what you do, but it’s not okay to fall in love with how you do it.” Be relentless in your pursuit of excellence.
  • 18. 9 To stay relevant,every size business has to become a publisher of content. keep it real, short, regular, and form follows function.
  • 19. 10 Without a quality process, there’s no scale. better never stops.
  • 20. What metric do you use to measure your user engagement? REALLY REFLECT...
  • 21. Connect WITH US! Tell us what you think Chase@33voices.com