0
we help you discover smarter
ways to think, grow, and live.
This presentation consists of 10 highlights
from the interview with @MoeAbdou,
founder & host of 33voices®.
Judith Glaser
Judith E. Glaser is the CEO of Benchmark
Communications, Inc., and the chairman
of The Creating WE Institute...
1

A great conversation:
1

A great conversation:
- Creates a feeling of safety
1

A great conversation:
- Creates a feeling of safety
- Involves much more listening than talking
1

A great conversation:
- Creates a feeling of safety
- Involves much more listening than talking
-And asks provocative q...
2

To make a genuine connection

during a conversation;

listen without judgment.
3

Trust is built one interaction at a time.
never forget that its your non-verbal behavior

that speaks volumes.
4

Words matter;
choosing positive, more expressive words

creates stronger bonds.
4

Words matter;
choosing positive, more expressive words

creates stronger bonds.
5

Asking a question for which you know the answer

is an insult.
demonstrate your genuine curiosity instead.
6

Admired leaders

use humility to minimize their authoritative position

and maximize their approachability.
7

Leaders who lead well communicate well.

be inclusive, transparent and vulnerable.
8

Never respond or react during moments of anger.

pause, write down your thoughts
and review them as the receiver.
9

Those obsessed with always being right

hardly grow.
admit what you don’t know

and you’ll never stop learning.
10

First impressions are often permanent.

tailor the first few minutes
to recognize the uniqueness of the other person.
REALLY REFLECT...
When you sense a conversation in heading
in the wrong direction, what do you do?
Connect WITH US!
Tell us what you think
Chase@33voices.com
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How Leaders Build Trust (by Judith Glaser)

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Hear the full interview at http://www.33voices.com/interviews/conversational-intelligence

Judith E. Glaser is the CEO of Benchmark Communications, Inc., and the chairman of The Creating WE Institute. She is one of the most innovative and pioneering change agents, consultants and executive coaches in the consulting industry -– and refers to herself as an organizational anthropologist.

A best-selling business author, Judith is the world’s leading authority on WE-centric Leadership, Neuro-Innovation and Conversational Intelligence®. Through the application of neuroscience to business challenges, Judith shows CEOs and their teams how to elevate levels of engagement, collaboration and innovation to positively impact the bottom line.

Published in: Business, Education

Transcript of "How Leaders Build Trust (by Judith Glaser)"

  1. 1. we help you discover smarter ways to think, grow, and live.
  2. 2. This presentation consists of 10 highlights from the interview with @MoeAbdou, founder & host of 33voices®.
  3. 3. Judith Glaser Judith E. Glaser is the CEO of Benchmark Communications, Inc., and the chairman of The Creating WE Institute. She is one of the most innovative and pioneering change agents, consultants and executive coaches in the consulting industry -– and refers to herself as an organizational anthropologist. A best-selling business author, Judith is the world’s leading authority on WE-centric Leadership, Neuro-Innovation and Conversational Intelligence®. Through the application of neuroscience to business challenges, Judith shows CEOs and their teams how to elevate levels of engagement, collaboration and innovation to positively impact the bottom line. @CreatingWE
  4. 4. 1 A great conversation:
  5. 5. 1 A great conversation: - Creates a feeling of safety
  6. 6. 1 A great conversation: - Creates a feeling of safety - Involves much more listening than talking
  7. 7. 1 A great conversation: - Creates a feeling of safety - Involves much more listening than talking -And asks provocative questions
  8. 8. 2 To make a genuine connection during a conversation; listen without judgment.
  9. 9. 3 Trust is built one interaction at a time. never forget that its your non-verbal behavior that speaks volumes.
  10. 10. 4 Words matter; choosing positive, more expressive words creates stronger bonds.
  11. 11. 4 Words matter; choosing positive, more expressive words creates stronger bonds.
  12. 12. 5 Asking a question for which you know the answer is an insult. demonstrate your genuine curiosity instead.
  13. 13. 6 Admired leaders use humility to minimize their authoritative position and maximize their approachability.
  14. 14. 7 Leaders who lead well communicate well. be inclusive, transparent and vulnerable.
  15. 15. 8 Never respond or react during moments of anger. pause, write down your thoughts and review them as the receiver.
  16. 16. 9 Those obsessed with always being right hardly grow. admit what you don’t know and you’ll never stop learning.
  17. 17. 10 First impressions are often permanent. tailor the first few minutes to recognize the uniqueness of the other person.
  18. 18. REALLY REFLECT... When you sense a conversation in heading in the wrong direction, what do you do?
  19. 19. Connect WITH US! Tell us what you think Chase@33voices.com
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