10 Insights on Building Partnerships for Learning, with Chip Bell

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Listen to the full interview at www.33voices.com/chip-r-bell/audio

The author of nineteen books, Chip's newest book (with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke).

He has served as consultant, trainer, or speaker to such major organizations as GE, Microsoft, State Farm, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Pfizer, Eli Lilly, USAA, Merrill Lynch, Allstate, Caterpillar, Hertz, Accenture, Verizon, Home Depot, Harley-Davidson, and Victoria's Secret.

He has served as an adjunct instructor at Cornell University, Manchester University (UK), and Penn State University.

Published in: Business, Education
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10 Insights on Building Partnerships for Learning, with Chip Bell

  1. 1. @33voices intelligent insights to advance your business and life
  2. 2. The following represents 10 highlights from the interview by @MoeAbdou, founder & host of 33voices®.
  3. 3. Chip BellChip’s consulting practice helps orga- nizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Di- rector of Management and Organi- zation Development for NCNB, now Bank of America. @ChipRBell
  4. 4. Stream interview Watch videoWatch video No.1 Learning is a door open from the inside. as a manager or mentor, your gift is to inspire others to open it.
  5. 5. Stream interview Watch videoWatch video No.2 The modern manager works in bursts and not sustained action. it’s the diversity of today workforce that requires such an agile thought process.
  6. 6. Stream interview Watch videoWatch video No.3 The modern mentor is curious and humble. she aspires to have her legacy contribute to the transformation of others.
  7. 7. Stream interview Watch videoWatch video No.4 The spirit in which you give advice matters. build a readiness first, and minimize the potential for defensiveness by offering the advice, never just telling it.
  8. 8. Stream interview Watch videoWatch video No.4 The spirit in which you give advice matters. build a readiness first, and minimize the potential for defensiveness by offering the advice, never just telling it. 33voices Chip Bell - How To Give Advice
  9. 9. Stream interview Watch videoWatch video No.5 Before managing others, learn to manage yourself first. do you see the world as you want to see it or are you open to varying perspectives?
  10. 10. Stream interview Watch videoWatch video No.6 Want to become an elite manager? Volunteer! Not only does it help you see the importance of managers; more importantly, it helps you see how fragile life can be.
  11. 11. Stream interview Watch videoWatch video No.7 If you’re lucky enough to have a mentor, be prepared!Have clarity around your goals and always contribute more than you get.
  12. 12. Stream interview Watch videoWatch video No.8 “The purpose of business is to create and keep a customer” Peter F. Drucker – Do you consider your customer your partner?
  13. 13. Stream interview Watch videoWatch video No.9 When you align your activities with your customer’s most important priorities; loyalty is inevitable.
  14. 14. Stream interview Watch videoWatch video No.10 Leaders are mangers and mangers and leaders. you can’t provide direction if you don’t know where you’re going.
  15. 15. Really reflect... do you live in your customer’s world? Really reflect...
  16. 16. Connect WITH US! Tell us what you think Chase@33voices.com

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