4. Two models of WOM
Building a
community
Creating a
Business Model
Facebook Hotmail
Craigslist Advertising
Mudds
Freaks
Axe
Entertainment
Anytime
Chicken Advertising
a product
or service
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5. “Must haves” when building a business using only WOM
• Clear value to the user
• Relentless focus on values
• Engagement of community
• Give-back mentality
3
6. • Started in 2004 – now 9th most visited site on the web
• No marketing
• Nearly ubiquitous with 6M college students enrolled (of 9M)
• Very sticky 1.5M daily visitors visiting on average 15.3 minutes per day
4
7. “Must haves” when using WOM as a viral marketing tactic
• Easily consumed like fast food
• Sex, pets and the absurd move
• Units must be packaged for mobility
Yahoo’s most mailed photos…
5
18. Measuring success
• Tie to campaign objectives
• Have specific call to action if possible
• Measure along the way
• Sense and respond
• Build benchmarks
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