12 Enterprise Social Networking Success Stories


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Some companies are getting it right — Virgin Media, Alcatel-Lucent, PwC, Deloitte, Toshiba, SAP, Yum, T•Mobile, Bupa, Cemex, Bayer and HP. Use these examples to build your business case for investing in the launch of an enterprise social network.

Published in: Technology, Business

12 Enterprise Social Networking Success Stories

  2. 2. HIGHER ENGAGEMENT A 1,000-person pilot ran in sync with the staff survey. Engagement levels in the pilot went up 7 points. Source: Colin Miles, Head of Technical Services at Virgin Media
  3. 3. CONNECT TEAMS 60% of employees stated that they found it easier to connect and collaborate on the new platform. Source: Jerome Colombe, Head of Web Governance at Alcatel-Lucent
  4. 4. HIGHER PRODUCTIVITY PwC saw bid development times drop by 50%, with version control issues virtually eliminated. Source: Paula Young, Global Knowledge Leader at PwC
  5. 5. TALENT RETENTION The most active Yammer users had a turnover rate of 2% compared to a firm-wide average of +15%. Source: Yammer Case Study 2011
  6. 6. FASTER ON-BOARDING New sales reps reached 6-month goals in 4 months, increasing sales revenue attainment by 30%. Source: Jive Software Case Study 2011
  7. 7. IDEAS AND INNOVATION The launch led to an explosion of innovation, with over 90 new ideas delivered or in development. Source: Mark Yolton, Senior Vice President, Community Network at SAP
  8. 8. SPEED TO MARKET Yum Brands cut the time required to launch a new international menu from 18 months to 4. Source: Jive Software Case Study 2011
  9. 9. KNOWLEDGE SCORES The product knowledge scores of sales support reps went up 30% in the year after launch. Source: Jive Software Case Study 2011
  10. 10. ELIMINATE FRICTION It used to take 6 weeks and $3,000 to establish a C of P. It now takes 20 minutes and costs nothing. Source: Jive Software Case Study 2011 (C of P Community of Practice)
  11. 11. REDUCE EXPENSES Cemex achieved phone and travel cost savings of US $1m after the launch of its social network. Source: Gilberto Garcia, Director of Innovation at Cemex
  12. 12. DRIVE GROWTH Socialising the patent creation process led to a 15% increase in the number of patents generated. Source: Sandy Carter, VP IBM Social Business, Social Media Matters HK Conference 2012
  13. 13. OBTAIN ANSWERS 4x faster to find sales information, leading to an increase in sales team efficiency and productivity. Source: Jive Business Value Brochure 2012
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