12 Enterprise Social Networking Success Stories

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Some companies are getting it right — Virgin Media, Alcatel-Lucent, PwC, Deloitte, Toshiba, SAP, Yum, T•Mobile, Bupa, Cemex, Bayer and HP. Use these examples to build your business case for investing …

Some companies are getting it right — Virgin Media, Alcatel-Lucent, PwC, Deloitte, Toshiba, SAP, Yum, T•Mobile, Bupa, Cemex, Bayer and HP. Use these examples to build your business case for investing in the launch of an enterprise social network.

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  • 1. Enterprise Social Networking: Proof Points TWELVE COMPANIES THAT HAVE GOT THEIR ENTERPRISE SOCIAL NETWORK HUMMING
  • 2. HIGHER ENGAGEMENT A 1,000-person pilot ran in sync with the staff survey. Engagement levels in the pilot went up 7 points. Source: Colin Miles, Head of Technical Services at Virgin Media
  • 3. CONNECT TEAMS 60% of employees stated that they found it easier to connect and collaborate on the new platform. Source: Jerome Colombe, Head of Web Governance at Alcatel-Lucent
  • 4. HIGHER PRODUCTIVITY PwC saw bid development times drop by 50%, with version control issues virtually eliminated. Source: Paula Young, Global Knowledge Leader at PwC
  • 5. TALENT RETENTION The most active Yammer users had a turnover rate of 2% compared to a firm-wide average of +15%. Source: Yammer Case Study 2011
  • 6. FASTER ON-BOARDING New sales reps reached 6-month goals in 4 months, increasing sales revenue attainment by 30%. Source: Jive Software Case Study 2011
  • 7. IDEAS AND INNOVATION The launch led to an explosion of innovation, with over 90 new ideas delivered or in development. Source: Mark Yolton, Senior Vice President, Community Network at SAP
  • 8. SPEED TO MARKET Yum Brands cut the time required to launch a new international menu from 18 months to 4. Source: Jive Software Case Study 2011
  • 9. KNOWLEDGE SCORES The product knowledge scores of sales support reps went up 30% in the year after launch. Source: Jive Software Case Study 2011
  • 10. ELIMINATE FRICTION It used to take 6 weeks and $3,000 to establish a C of P. It now takes 20 minutes and costs nothing. Source: Jive Software Case Study 2011 (C of P Community of Practice)
  • 11. REDUCE EXPENSES Cemex achieved phone and travel cost savings of US $1m after the launch of its social network. Source: Gilberto Garcia, Director of Innovation at Cemex
  • 12. DRIVE GROWTH Socialising the patent creation process led to a 15% increase in the number of patents generated. Source: Sandy Carter, VP IBM Social Business, Social Media Matters HK Conference 2012
  • 13. OBTAIN ANSWERS 4x faster to find sales information, leading to an increase in sales team efficiency and productivity. Source: Jive Business Value Brochure 2012