From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality

by Inmagic on Apr 12, 2011

722 views

Corrina Mason, MISt, Information Specialist for the Human Resources Professionals Association (HRPA), gave this presentation at CIL 2011, covering HRPA's use of Inmagic Presto to create a Social Knowle...

More…

Less

9 Embeds 372

http://www.maxus.net.au	201
http://inmagicinc.blogspot.com	79
http://www.maxusdev.info	50
http://maxusdev.info	35
http://maxus.net.au	3
url_unknown	1
http://inmagicinc.blogspot.ca	1
http://inmagicinc.blogspot.co.uk	1
http://inmagicinc.blogspot.com.au	1

More...

Statistics

Favorites: 1
Downloads: 11
Comments: 0
Embed Views: 372
Views on SlideShare: 350
Total Views: 722

From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality — Presentation Transcript

From OPAC to SOPAC (Part II):Taking the Social Library from Theory to Successful Reality Corrina Mason, MISt, Information Specialist, Human Resources Professionals Association (HRPA) Phil Green, CTO, Inmagic, Inc.

About Inmagic• Rich history of providing high value applications to special librarians and information professionals across a range of industries• Leader in Library 2.0 and Social Knowledge Networks (SKN) Applications• A sampling of customers include: NASA, Wyeth Consumer Healthcare (now Pfizer), ACLU, City of Edmonton, Laureate Education, Maple Leaf Foods, MRA, The Lincoln Center for Performing Arts, and the San Francisco Symphony. Social Knowledge Networks -2- © 2010 Inmagic, Inc. All Rights Reserved.

Social Knowledge NetworksSupport Business-focused Applications: • Presto for Social Libraries • Presto KnowledgeNet • Presto IdeaNet • Presto AssociatioNet Social Knowledge Networks - 10 - © 2010 Inmagic, Inc. All Rights Reserved.

Benefits can be Profound:• Spawn Innovation • Shorter development and release cycles for new products • Greater new product success rates • Customer satisfaction• Knowledge Retention • IP and knowledge capture• Return on Knowledge Assets • Social libraries• Organizational Productivity • Information access• Creation of Knowledge-based Communities • Customer satisfaction, recruitment and retention Social Knowledge Networks - 11 - © 2010 Inmagic, Inc. All Rights Reserved.

HRPA RESOURCE CENTREA social knowledgebase powered byInmagic Presto

Presenters Corrina Mason, MISt Information Specialist Human Resources Professionals Association

About HRPA• Founded in 1936• Professional association for 20,000 human resources practitioners in the province of Ontario• Granted regulatory powers by the provincial government in 1990• 3rd largest HR association in the world• 2nd largest annual HR conference and trade show• Global HR thought leader

Clearing house for information on HR matters Government WebsitesHRPA Partner Websites HRPA Conference Keynotes 3rd Party Articles Google HRPA Seminars Subscription Services HRPA Reference Library 3rd Party Blogs HRPA Webinars HRPA Blogs 3rd Party Newsletters 3rd Party Whitepapers HRPA Newsletters HRPA Website HRPA Whitepapers HRPA Magazine

Status quo ante• Low member satisfaction• 5,000 emailed information requests annually to Information Specialists• Pure reactive mode

Solution: Inmagic Presto• Catalog all sources of information• Convert most popular 1-to-1 email responses into member searchable knowledgebase• Integrate Presto with HRPA’s Microsoft CRM with single sign-on• Leverage social media functionality• Search Presto before making information request• Introduce fee-based custom research service

HRPA’s Resource Centrepowered by Inmagic Presto

Timeline for Implementation 9 Weeks Import/ Taxonomy migrate Create Configure Set up Content & Set up AlertsDemo Types from legacy Home Roles and app Content Blogs (admin Page Users (DB/Text) Collections and user)

Content Categories

Taxonomy

HRPA Guest Blog

Member reaction• “It’s about time”• “Worth every penny of my membership dues”• “A big help with my university studies”• “Gives me a good reason to visit hrpa.ca on a regular basis”• “We’ve already seen a positive impact on sales”• “Finally we have time to be proactive”

Looking forward• Member forum• Premium content / e-commerce• Digitizing HRPA-owned content• Using Presto for internal knowledge management

From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality

by Inmagic on Apr 12, 2011

Accessibility

Categories

Tags

Upload Details

Usage Rights

9 Embeds 372

Statistics

From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality — Presentation Transcript