Voice Survey
This survey is part of a research project in to Voice as a User Interface (VUI) for mobile applications and
devices. The survey will take a maximum of 10 minutes of your time, and you will have a chance to win
£50 of Amazon Vouchers as part of the Free Prize Draw. Your answers are anonymous, and if you give us
your email address for the prize draw we will not link it to your survey answers, and dispose of it once the
winner has been randomly selected on 30 September 2009.
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In the survey we will use the term VOICE USER INTERFACE or ‘VUI’ when we are referring to
you interacting with your mobile phone through the use of your voice – Talking to your mobile phone
and it talking to you!
Perhaps you have used VUI functions on your mobile already like voice dialling,
.
Or maybe your experience of VUI is when you've called a switchboard, or customer services number, a
machine called an IVR answers and you are asked to say what you want, instead of using your keypad.
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A note on Privacy
This survey is anonymous
The record kept of your survey responses does not contain any identifying information about you unless a specific
question in the survey has asked for this. Email addresses are ONLY used to select the competition winner.
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These questions are to help us understand something about you and your mobile phone
1. Do you want to enter the free prize draw to win Amazon vouchers?
Yes No
If YES, please write email address…………………………………………………………………………………………………………………

2. Are you:
Male Female
3. How old are you?
Tick one of the following answers
• 17 and under
• 18-24
• 25-34
• 35-44
• 45-54
• 55+
4. Where do you live?
Tick one of the following answers
• Western Europe
• Central or Eastern Europe
• Africa
• Indian Sub-Continent
• Asia Pacific
• North America
• South America
5. Do you work in the ICT (Information & Communications Technology) sector?
Yes No
6. What type of mobile handset do you have? Please tell us the make and model if you know it? EG Nokia
N95, Samsung Jet, iPhone 3G S. (If you don’t know what type of phone you have, write ‘don’t know’)
…………………………………………………………………………….

7. How often do you use your mobile phone, on a scale of 1 to 5?
Tick one of the following answers
• 1. * Hardly ever
• 2. **
• 3. ***
• 4. ****
• 5. ***** At least once an hour
8. What do you use your mobile phone for?
Tick all that apply
• Everything
• Calling
• Text Messaging
• Listening to music
• Browsing the Internet
• Send/receive emails
• Calendar and appointment schedule
• Camera
• Other:
9. When you are using non-voice communications such as email or SMS, how often, on a scale of 1 to 5,
do you enhance the text using pictures, exclamation marks, smilies, emoticons, capital letters, bold,
colour or underlining?
Tick one of the following answers
• 1. * No, never
• 2. **
• 3. ***
• 4. ****
• 5. ***** Yes, always

10. How often, on a scale of 1 to 5, do you drive a car?
Tick one of the following answers
• 1. * Never
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very often
11. How often, on a scale of 1 to 5, do you find it difficult to read a mobile phone screen?
Tick one of the following answers
• 1. * Never
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very often
12. How often, on a scale of 1 to 5, do you find it difficult to use the touchscreen or keypad on your
mobile phone screen?
Tick one of the following answers
• 1. * Never
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very often

These questions are about your experience so far using voice to interact with machines
13. When you call a company switchboard or call-centre, and a machine answers, how does that initially
make you feel?
Tick one of the following answers
• 1. * Very negative
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very positive
14. How often, on a scale of 1 to 5, have you used Voice User Interface (VUI) on your mobile phone?
Tick one of the following answers
• 1. * Never
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very frequently
15. Given a choice between using VUI input, and using other input methods (e.g. keypad, touchscreen),
how likely on a scale of 1 to 5, are you to choose VUI?
Tick one of the following answers
• 1. * Not likely at all
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very likely

16. If VUI is the only appropriate input method available (e.g. you are driving), how likely are you to use
VUI?
Tick one of the following answers
• 1. * Not likely at all
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very likely
These questions are about what you expect from Voice User Interface (VUI)
17. On a scale of 1 to 5, How useful do you think Voice User Interface (VUI) is on a mobile phone?
Tick one of the following answers
• 1. * Useless or pointless
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very useful
18. When using VUI, we need to make compromises between how naturally you can speak to the phone,
and how easy it is for the phone to understand you, on a scale of choices where would you like this to be:
Tick one of the following answers
• 1. * Speak to it like a machine, understands me all the time
• 2. **
• 3. ***
• 4. ****
• 5. ***** Speak to it like a human, understands me most of the time

19. If your mobile phone was a person rather than a device, what type of person would it be?
Tick one of the following answers
• Family member
• Friend
• Acquaintance
• Work Colleague
• Servant
• Pet
• Other:
20. How specific to you and your voice do you think a mobile phone with VUI should be?
Tick one of the following answers
• 1. * Completely generic, understands anyone who speaks to it
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very personal, only understands me
21. When using VUI on your mobile phone, how would you like to personalise it?
Tick all that apply
• Choose from different voices
• Name it
• Pick a character so I can see it
• No personalisation needed
• Other:

22. On a scale of 1 to 5, how comfortable are you, or would you be, using VUI on your mobile phone
around other people?
Tick one of the following answers
• 1. * Very uncomfortable. I would only use VUI when I'm on my own
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very comfortable. I don't mind who hears me
23. On a scale of 1 to 5, how socially acceptable is it today to use VUI on your mobile phone in a public
place (e.g. a restaurant or train carriage)?
Tick one of the following answers
• 1. * Totally unacceptable
• 2. **
• 3. ***
• 4. ****
• 5. ***** Totally acceptable
24. On a scale of 1 to 5, how socially acceptable do you think it should be to use VUI on your mobile
phone in a public place?
Tick one of the following answers
• 1. * Totally unacceptable
• 2. **
• 3. ***
• 4. ****
• 5. ***** Totally acceptable

These questions are about buying and using voice applications
25. If you were to use Voice User Interface (VUI), what sorts of functions would you use voice for?
Tick all that apply
• Everything
• Dialling and Phone control
• Messaging (text, email, MMS)
• Navigation or driving directions
• Reminders or memo's
• Search (e.g. mobile internet)
• Diary or calendar
• None, I would never use voice
• Other:
26. How likely, on a scale of 1 to 5, are you to pay extra for the ability to use VUI on your mobile phone?
Tick one of the following answers
• 1. * Not likely at all. I would only use it if it was free
• 2. **
• 3. ***
• 4. ****
• 5. ***** Very likely. I would expect to pay for it
27. What kind of feedback would you need with a VUI application in order to know the
application understood you?
Tick one of the following answers
• A visual feedback like an image or written text
• An audio feedback like a voice repeating what you said
• Any kind of feedback but it is necessary
• I don't need feedback, I trust the application understood me

Is there anything else you would like to add about VUI? Use the space below for your comments
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Finally, would you be prepared to take other surveys, if you were paid for your participation? If you
answer ‘yes’ to this question, we will retain your email address for future reference. If you answer ‘no’
we will discard it once the prize draw has taken place.
Yes No