In this recorded webinar, Ingenico Group’s Senior Vice President of Strategic Development, North America, Rod Hometh, and guest speaker, 451 Research Senior Analyst, Jordan McKee, discuss: - Key highlights and takeaways from 2015 - Predictions for which new payment solutions will take off in 2016 - Forecasts into which technologies will move from concept to reality - Actionable tips and recommendations on how to use these predictions to enhance your 2016 payment strategy

1. 2016 Payment Predictions
& Strategies to Jumpstart
the New Year
JANUARY 27, 2016

2. 1 Welcome

3. Agenda
 Introduction & Objective
 About Ingenico Group + 451 Research
 2015 / Payments In Review
 Top 2016 Payment Predictions
 Steps to Jumpstart Your 2016 Payments Strategy
 Ingenico Group, More Than Payments / Real Business Solutions
 Q&A

4. 4
Speaker Introduction
Rod Hometh
Senior Vice President of
Strategic Development
Ingenico Group / North America
Jordan McKee
Senior Analyst
451 Research
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

5. 5
Objective
To find out what payment trends are on the horizon for 2016, and what
technologies you should consider this year.
mPOS
Unattended Payments
Omni-Channel
NFC
Value-Added Services
Mobile Wallets
Contactless
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
Intelligent Terminal

6. 6
Poll
According to 451 Research’s Global Mobile Forecast,
NFC-based payments in the U.S. grew from $1.4 billion in
2014 to $5.2 billion in 2015. What will they grow to in 2016?
A) $7 billion
B) $12 billion
C) $17 billion
D) $23 billion
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

7. About
Ingenico
Group2

8. 8
Global footprint / multi-local solutions
$1.8B
in 2015
88
sites across
the world
35
years of
payment
expertise
global reach
170
countries
78
nationalities
5.5K
employees
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

9. 9
Trusted partner / from small merchants to global brands
Network of
1,000+
financial
institutions
Partner with
70%
of the Top 30
leading retail
brands
250K+
merchants
connected to our
platforms
Accepting
300+
payment methods
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

10. 10
• Security-focused / EMV, NFC, P2PE
• Seamless experience / in-store, out of store and onboard
• Innovative solutions / across industries and use cases
• Trusted partner / unmatched service and support
Ingenico Group U.S. / at a glance
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

11. About 451
Research

12. 12
451 Research / information technology research &
advisory company
Founded in 2000
210+ employees, including over 100 analysts
1,000+ clients: Technology & Service providers, corporate
advisory, finance, professional services, and IT decision
makers
10,000+ senior IT professionals in our research community
Over 52 million data points each quarter
4,500+ reports published each year covering 2,000+
innovative technology & service providers
Headquartered in New York City with offices in London,
Boston, San Francisco, and Washington D.C.
451 Research and its sister company Uptime Institute
comprise the two divisions of The 451 Group
Research & Data
Advisory Services
Go 2 Market

13. 3
2015 /
Year in
Review

14. 14
2015 Payments Year in Review / EMV migration
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
48%
EMV cards in consumers’ pockets Number of EMV terminal “users”
of U.S. cardholders
have “dipped” or
inserted their cards into
an EMV-ready terminal
60%
of U.S. cardholders
have received the
EMV chip cards
Deployment of EMV cards and terminals are quickly growing
Source: Ingenico Group Executive Survey - 2015

15. 15
2015 Payments Year in Review /
multi-layered security
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
Merchants move beyond EMV and consider multi-layered security
EMV authenticates the
validity of the card
EMV authenticates the
validity of the cardholder
EMV DOES NOT
secure the data

16. 16
2015 Payments Year in Review /
multi-layered security
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
Multi-layered security
enhances protection:
• With these security measures in
place, if there is a successful attack
on the POS, it will not yield data that
can be monetized

17. 17
2015 Payments Year in Review /
mobile wallets
2015 saw a broad release of mass-market mobile wallets
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

18. 4
Top Five
Payment
Predictions
for 2016

19. 19
Payment Prediction #1

20. 20
Payment Prediction #1 /
the year of the mobile wallet
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
• 2016 will see an array of issuers and retailers launch their own, branded
payment applications to attempt to take control of the customer relationship

21. 21
Payment Prediction #1 /
the year of the mobile wallet
Apple Pay starts off strong in 2016
Source: 451 Research’s ChangeWave Consumer Mobile Payments Trends Survey, December 2015
Base: Mobile phone owners who plan to use mobile payment apps over the next 90 days (25% of total base) n = 4,166
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

22. 22
Payment Prediction #1 /
the year of the mobile wallet + contactless
U.S. Mobile Transaction Value
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
• 451 Research reports that NFC payments will crest to $12 billion in 2016

23. 23
Payment Prediction #2

24. 24
Payment Prediction #2 /
EMV & payment security will continue to be a focus
The impact of EMV won’t truly be
seen until 2016
• Merchants still continue to deploy
EMV in masses, just off the heels of
the holidays
• Increased interest in mobile wallets
drive SMBS to incorporate dual-
interface EMV terminals
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

25. 25
Payment Prediction #2 /
EMV & payment security will continue to be a focus
EMV and NFC start to appear in unattended environments
• Unattended solutions, such as those in parking lots and self service kiosks,
are now transitioning into EMV/NFC enabled terminals
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

26. 26
Payment Prediction #3

27. 27
Payment Prediction #3 /
omni-channel payments get real
• Merchants want to provide customers the ability to pay in multiple ways,
via multiple channels
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

28. 28
Payment Prediction #3 /
omni-channel payments get real
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
Merchants want to connect with
customers throughout the entire
buyer’s journey
• In-store
• Online
• Mobile
• Unattended

29. 29
Payment Prediction #4

30. 30
Payment Prediction #4 /
mPOS adoption will soar
The mPoS installed base will grow 4x by 2019
Source: 451 Research, 2015
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

31. 31
Payment Prediction #4 /
mPOS adoption will soar
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
Big merchants will begin to use
mPOS to extend their fixed POS
systems.
• Line-busting
• Inventory
• More convenient in-store
checkouts
• Cross and up-sell opportunities
• Pop-up stores

32. 32
Payment Prediction #5

33. 33
Payment Prediction #5 /
merchants will explore value-added services
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
The concept of an app ecosystem that evolves around the POS will begin
to take root.

34. 34
Payment Prediction #5 /
merchants will explore value-added services
Shoppers now demand value-added services at the POS
Source: 451 Research’s 2015 US Consumer Mobility Survey, June | Base: Mobile phone owners | n = 2,332
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

35. 5
Steps to
Jumpstart
Your 2016
Payment
Strategy

36. 36
2016 Payments / steps to jumpstart your strategy
Assess Your
Payments Needs
Evaluate Current
Payments Operations
Develop Your
Payments Goals
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

37. 37
2016 Payments / steps to jumpstart your strategy
Keep the Customer
Experience at the Heart
of Your Strategy
Focus on Simplicity,
Immediacy and
Context
Partner with Trusted
Payments Solutions
Providers
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

38. 38
2016 Payments / steps to jumpstart your strategy
Not EMV-Ready? Consider a semi-integrated payments architecture:
 Maintains a connection between the terminal and electronic cash register (ECR)
 Provides an independent connection for transactions to go “around” the ECR,
directly to the host
 Sensitive payment data does not enter the POS
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016

39. Ingenico Group
More Than Payments /
Real Business Solutions6

40. 40
Ingenico Group /
more than payments, real business solutions
2016 Payment Predictions & Strategies to Jumpstart the New Year - 1/27/2016
 Seamless payments
 Cross-channel solutions
 Industry-leading security solutions

41. 41
Ingenico Group / resources
Learn more:
• View our 2016 Payment Predictions Infographic:
http://info.ingenico.us/2016-payment-predictions
• Read our case studies:
1. http://info.ingenico.us/sleepys_case_study
2. http://info.ingenico.us/dsa-jeweler-case-study
• Links will be emailed post-webinar
Fact vs. Fiction / EMV Myths Debunked - 1/27/2016

42. Questions?
www.ingenico.us

43. Thank You.