A Quality Dialogue
Ingeborg Bø, Eskisehir, 07.10.10
Ingeborg Bø, Norway
EDEN Senior Fellow, European Distance and E-learni...
Ingeborg Bø, Eskisehir, 07.10.10
2
My golden learning perspectives after 40
years in distance education:
- always keep the student´s needs in
mind
- use tech...
” I could never have accomplished my Master’s
degree without the possiblity to study via e-
learning,” says Mona Berg Jens...
Have fun
Ingeborg Bø, Eskisehir, 07.10.10
6
I will speak about:
Quality through dialogue
The context within which we are operating
Models for accreditation and certif...
My reference points when speaking about quality dialogue
  NADE - Norwegian Association for Distance and flexible
Educati...
Euroean Foundation for Quality in
E-Learning EFQUEL
http://www.qualityfoundation.org/
 A membership organisation,
80 memb...
EFQUEL
 Information and Recommendations
 Dialogue
 Networking
Ingeborg Bø, Eskisehir,
07.10.10 10
OECD-CERI
Quality assurance in Tertiary Education:
Current Practises in OECD Countries.
Viktoria Kis August 2005
Quality a...
A different approach to quality
Maria Jose Lemaitre. President in RIACES, Iberoamerican Network for Quality Assessment
and...
The context
13Ingeborg Bø, Eskisehir, 07.10.10
Bologna process 10 action lines
Reform process with European Higher
Education
1.  Comparable degrees
2.  Two cycles:
Bache...
Ingeborg Bø, Eskisehir,
07.10.10
European University Association (EUA)
Recommendations on
Quality - 2009
1.  Context sensi...
The Social web
Facebook, twitter, linkin, slideshare, open educational resources, open
educational practises, user generat...
The OPAL Vision
Ingeborg Bø, Eskisehir, 07.10.10
Focus on the practises of OER rather than the
resources. Better understan...
EFQUEL Innovation Forum
2010
OPENING EDUCATION:
INNOVATIVE, INCLUSIVE, EXCELLENT
Ingeborg Bø, Eskisehir, 07.10.10
”What ar...
Ingeborg Bø, Eskisehir, 07.10.10
19
EFQUEL Innovation Forum 2010
Recommendations
”HOW CAN QUALITY APPROACHES EVOLVE AND ENHANCE
INCLUSION, INNOVATION AND EXCE...
EUROPEAN DISTANCE AND E-LEARNING NETWORK
A NETWORK AND MEETING PLACE FOR
THE OPEN, DISTANCE AND E-LEARNING COMMUNITY IN EU...
Different kinds of certification and
accreditation of e-learning
• Public accreditation. Regulatory
framework (ENQUA)
• Ce...
European Association for Quality Assurance in Higher
Education (ENQUA)
Report to the Bologna Ministerial Anniversary Confe...
Standards and Guidelines for Quality Assurance
in the European Higher Education Area (ESG)
Developed by
ENQUA in cooperati...
Quality assurance can be undertaken by
external agencies for a number of purposes,
including:
 Safeguarding of national a...
Some general principles of good practice in
external quality assurance processes:
 Institutional autonomy should be respe...
”E-learning quality.
Aspects and criteria for evaluation of e-learning in higher
education”
Report 2008:11 R by Swedish Na...
The UNIQUe Methodology
http://www.qualityfoundation.org/unique-certification/
EFQUEL, MENON, EFMD, EUROPACE
What: UNIQUe i...
UNIQUe Process
Ingeborg Bø, Eskisehir, 07.10.10
29
The UNIQUe Quality Criteria
Learning resources • Resources for learning
• Students
• Faculty
• Technological equipment
Lea...
EUROPEAN DISTANCE AND E-LEARNING NETWORK
A NETWORK AND MEETING PLACE FOR
THE OPEN, DISTANCE AND E-LEARNING COMMUNITY IN EU...
Norwegian Association for Distance and Flexible Education
NADE, a member organisation, founded in 1968
Formulated “Code of...
Norwegian Association for Distance and Flexible Education
Quality guidelines
  Regulated by law
  Institutions accredite...
NADE´s Quality guidelines 2010
A new structure with more focus on quality culture:
1.  Quality management and quality work...
Ingeborg Bø, Eskisehir, 07.10.10
35
Dialogue in Social Media
a conference about pod-casts in
Oslo (Sept. 28-29 2010):
Marianne Talbot´s lecture ”A romp throug...
Why not focus more on dialogue using pod-cast?
Why not focus more on quality?
  Content quality
  Instructional design a...
Challenges for higher education
Trends 2010 (European University Association)
- Developing strategies for lifelong learnin...
Thoughts at the end
  Let us move from inspection to inspiration
  Encourage dialogue between accreditation bodies
and d...
Ingeborg Bø, Eskisehir, 07.10.10
Thank you!
ingebob@online.no
40
A Quality Dialogue. From Inspection to Inspiration
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A Quality Dialogue. From Inspection to Inspiration

  1. 1. A Quality Dialogue Ingeborg Bø, Eskisehir, 07.10.10 Ingeborg Bø, Norway EDEN Senior Fellow, European Distance and E-learning Network, EFQUEL, European Foundation for Quality in E-learning Inspection Inspiration From To 1
  2. 2. Ingeborg Bø, Eskisehir, 07.10.10 2
  3. 3. My golden learning perspectives after 40 years in distance education: - always keep the student´s needs in mind - use technology to the benefit of learning and make it accessible - ensure high quality through a quality culture Ingeborg Bø, Eskisehir, 07.10.10 4
  4. 4. ” I could never have accomplished my Master’s degree without the possiblity to study via e- learning,” says Mona Berg Jenssen, mother of three children, rector of a high school. 5Ingeborg Bø, Eskisehir, 07.10.10
  5. 5. Have fun Ingeborg Bø, Eskisehir, 07.10.10 6
  6. 6. I will speak about: Quality through dialogue The context within which we are operating Models for accreditation and certification A case study from Norway Thoughts at the end Ingeborg Bø, Eskisehir, 07.10.10 7
  7. 7. My reference points when speaking about quality dialogue   NADE - Norwegian Association for Distance and flexible Education www.nade-nff.no   EDEN – European Distance and E-learning Network http://www.eden-online.org. 24-27 Oct. Budapest: Research workshop: ”User Generated Content Assessment in Learning”   ICDE – International Council for Open and Distance Education www.icde.org World Conference Bali, 2 – 5 Oct. 2011   EFQUEL – European Foundation for Quality in E-learning http://www.qualityfoundation.org Ingeborg Bø, Eskisehir, 07.10.10 8
  8. 8. Euroean Foundation for Quality in E-Learning EFQUEL http://www.qualityfoundation.org/  A membership organisation, 80 members  EFQUEL enhances the quality of eLearning in Europe by  providing services for members  and support for all stakeholders Ingeborg Bø, Eskisehir, 07.10.10 9
  9. 9. EFQUEL  Information and Recommendations  Dialogue  Networking Ingeborg Bø, Eskisehir, 07.10.10 10
  10. 10. OECD-CERI Quality assurance in Tertiary Education: Current Practises in OECD Countries. Viktoria Kis August 2005 Quality assurance procedures can serve two major purposes: improvement and accountability. There is an uneasy balance between both purposes, which frequently raises the question of incompatibility (Vroeijenstijn, 1995a). Ingeborg Bø, Eskisehir, 07.10.10 11
  11. 11. A different approach to quality Maria Jose Lemaitre. President in RIACES, Iberoamerican Network for Quality Assessment and Assurance in Higher Education, Innovation Doing the same but better Innovate and improve Current situation Change: new issues, new approaches Improvement Ingeborg Bø, Eskisehir, 07.10.10 12
  12. 12. The context 13Ingeborg Bø, Eskisehir, 07.10.10
  13. 13. Bologna process 10 action lines Reform process with European Higher Education 1.  Comparable degrees 2.  Two cycles: Bachelor, Master 3. System of credits 4. Mobility 5. Quality assurance 6.  European dimension 7.  Lifelong learning 8.  Institutions and students 9.  Attractiveness of European higher educaion area (EHEA) 10.  Doctoral studies + research areas Ingeborg Bø, Eskisehir, 07.10.10 14
  14. 14. Ingeborg Bø, Eskisehir, 07.10.10 European University Association (EUA) Recommendations on Quality - 2009 1.  Context sensitive 2.  Developmental approach 3.  Inclusive 4.  Engaging all key actors 5.  Partnership HEI – Agencies 6.  Allow risk taking and failure 7.  Sharing experiences in QA 15
  15. 15. The Social web Facebook, twitter, linkin, slideshare, open educational resources, open educational practises, user generated content etc. etc. Ingeborg Bø, Eskisehir, 07.10.10 16
  16. 16. The OPAL Vision Ingeborg Bø, Eskisehir, 07.10.10 Focus on the practises of OER rather than the resources. Better understanding will lead to improvements in the quality of OER and more innovation. Open Educational Resource Practise (OEP) constitute the range of practises around the creation, use and management of OER with the intent to improve quality and innovative education. Unesco, ICDE, EFQUEL, OU UK, Aalto Univeristy, Universidade Católica Portugese, University Duisburg-Essen 17
  17. 17. EFQUEL Innovation Forum 2010 OPENING EDUCATION: INNOVATIVE, INCLUSIVE, EXCELLENT Ingeborg Bø, Eskisehir, 07.10.10 ”What are the quality implications in an increasingly open context?”! Grainne Conole, OU UK! 18
  18. 18. Ingeborg Bø, Eskisehir, 07.10.10 19
  19. 19. EFQUEL Innovation Forum 2010 Recommendations ”HOW CAN QUALITY APPROACHES EVOLVE AND ENHANCE INCLUSION, INNOVATION AND EXCELLENCE"  Leadership Policy support Confidence culture Ingeborg Bø, Eskisehir, 07.10.10 20
  20. 20. EUROPEAN DISTANCE AND E-LEARNING NETWORK A NETWORK AND MEETING PLACE FOR THE OPEN, DISTANCE AND E-LEARNING COMMUNITY IN EUROPE Models Ingeborg Bø, Eskisehir, 07.10.10 21
  21. 21. Different kinds of certification and accreditation of e-learning • Public accreditation. Regulatory framework (ENQUA) • Certification of e-learning as part of a broader system (UNIQUE, EFMD-CEL) • Certification within a system of agreed association standards (BILD, E-xcellence, NADE) Ingeborg Bø, Eskisehir, 07.10.10 22
  22. 22. European Association for Quality Assurance in Higher Education (ENQUA) Report to the Bologna Ministerial Anniversary Conference of March 2010 Major outcomes of the Quality Assurance action line of the Bologna Process: • Standards and guidelines for quality assurance in the European Higher Education Area (ESG) (2005) • The European Quality Assurance Forum (2006) • The European Quality Assurance Register (EQAR) (2008) Ingeborg Bø, Eskisehir, 07.10.10 23
  23. 23. Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) Developed by ENQUA in cooperation with the other members of the“E4 Group” (ENQA, EUA, EURASHE and ESU). ENQUA – European Association for Quality Assurance in Higher Education EUA - European University Association EURASHE – European Association of Institutions in Higher Education ESU – European Students´ Union Ingeborg Bø, Eskisehir, 07.10.10 24
  24. 24. Quality assurance can be undertaken by external agencies for a number of purposes, including:  Safeguarding of national academic standards for higher education  Accreditation of programmes and/or institutions  User protection  Public provision of independently-verified information about programmes or institutions  Improvement and enhancement of quality Ingeborg Bø, Eskisehir, 07.10.10 ENQUA 25
  25. 25. Some general principles of good practice in external quality assurance processes:  Institutional autonomy should be respected  The interests of students and other stakeholders such as labour market representatives should be at the forefront of the external quality assurance processes  Use should be made, wherever possible, of the results of insitutions´ own internal quality assurance activities Ingeborg Bø, Eskisehir, 07.10.10 ENQUA 26
  26. 26. ”E-learning quality. Aspects and criteria for evaluation of e-learning in higher education” Report 2008:11 R by Swedish National Agency for Higher Education http://www.hsv.se Quality aspects for e-learning need to be integrated into existing quality assurance systems Ingeborg Bø, Eskisehir, 07.10.10 27
  27. 27. The UNIQUe Methodology http://www.qualityfoundation.org/unique-certification/ EFQUEL, MENON, EFMD, EUROPACE What: UNIQUe is a quality improvement process that provides an institutional certification Aim: To raise the standard of technology- enhanced learning in Europe Target: European HE institutions Process result: Certification and continuous quality improvement Ingeborg Bø, Eskisehir, 07.10.10 28
  28. 28. UNIQUe Process Ingeborg Bø, Eskisehir, 07.10.10 29
  29. 29. The UNIQUe Quality Criteria Learning resources • Resources for learning • Students • Faculty • Technological equipment Learning processes • Quality of the offer (services) • IPR management • Personal development/HR development Learning context/institution • Commitment to innovation • Institutional standing • Openness Ingeborg Bø, Eskisehir, 07.10.10 30
  30. 30. EUROPEAN DISTANCE AND E-LEARNING NETWORK A NETWORK AND MEETING PLACE FOR THE OPEN, DISTANCE AND E-LEARNING COMMUNITY IN EUROPE 31Ingeborg Bø, Eskisehir, 07.10.10
  31. 31. Norwegian Association for Distance and Flexible Education NADE, a member organisation, founded in 1968 Formulated “Code of good practice for distance education” Law regulating the activities from 1948 with an external agency for quality control New law 1993 introducing internal quality assurance Quality guidelines developed in 1993 (Ljoså, Rekkedal et.al), revised several times, latest 2010 NADE´s standing committee on quality since 1993 NOKUT: National agency for quality assurance regulates tertiary education according to ENQUA´s Guidelines (ESG) Ingeborg Bø, Eskisehir, 07.10.10 32
  32. 32. Norwegian Association for Distance and Flexible Education Quality guidelines   Regulated by law   Institutions accredited by the Ministry of Education   Requires that the institutions have a system for quality assurance   The responsibility for quality guidelines lies with NADE Ingeborg Bø, Eskisehir, 07.10.10 33
  33. 33. NADE´s Quality guidelines 2010 A new structure with more focus on quality culture: 1.  Quality management and quality work 2.  Organisational issues 3.  Course development 4.  Information and counselling 5.  Study-process (enrolment, administration and information, tutors´ contract, tutoring, evaluation and documentation) Ingeborg Bø, Eskisehir, 07.10.10 34
  34. 34. Ingeborg Bø, Eskisehir, 07.10.10 35
  35. 35. Dialogue in Social Media a conference about pod-casts in Oslo (Sept. 28-29 2010): Marianne Talbot´s lecture ”A romp through the history of philosophy” (University of Oxford): 500 000 downloads since Oct. 2008 Reflections by Morten Flate Paulsen (NKI, Norway) after the conference:   Future students will not hand in papers but learning objects in various Web 2.0 services   The students will be more innovative than the podcast-lecturers   Their submissions will be a challenge to the professors (e.g. Copyright issues) Ingeborg Bø, Eskisehir, 07.10.10 36
  36. 36. Why not focus more on dialogue using pod-cast? Why not focus more on quality?   Content quality   Instructional design and development teams   Technical quality   Is Berkely (university lecturers´ pod-cast) quality good enough for e-learning? Ingeborg Bø, Eskisehir, 07.10.10 37
  37. 37. Challenges for higher education Trends 2010 (European University Association) - Developing strategies for lifelong learning - Widening participation and access to higher education Ingeborg Bø, Eskisehir, 07.10.10 38
  38. 38. Thoughts at the end   Let us move from inspection to inspiration   Encourage dialogue between accreditation bodies and distance education practitioners   Distance education must be accepted as an integral part of the ordinary educational system   Put more focus on quality in the social web Ingeborg Bø, Eskisehir, 07.10.10 39
  39. 39. Ingeborg Bø, Eskisehir, 07.10.10 Thank you! ingebob@online.no 40

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