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Over the past decade, organizations have used shared services and outsourcing for improving efficiency and costs. In the majority of instances however, sustained benefits have been limited after the initial consolidation and labor cost benefits. Meanwhile, some of your peers are re-writing the very rules that define the industry. Here's how Philips and Infosys BPO together transformed Philips' Shared Service Centers (SSCs) across the world. This is a must read for CFOs and Finance Directors who work for organization or departments with more than 250 employees. It was first presented on June 5, 2014 at CFO Day, Netherlands.