BPO Future Forward - 8 Best Practices for a Global Process Transformation

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Functional processes in today’s enterprises are highly complex and more interconnected than ever, with multiple global units at the helm of different processes. Now more than ever, organizations need a global, end-to-end approach for process transformation – with best practices that catalyze the change

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BPO Future Forward - 8 Best Practices for a Global Process Transformation

  1. 1. THE STRATEGY COLLECTION 8 best practices for a global process transformation @Infosys_bpo #BPOstrategy
  2. 2. THE STRATEGY COLLECTION Functional processes in today’s enterprises are highly complex and more interconnected than ever, with multiple global units at the helm of different processes. Now more than ever, organizations need a global, end-to-end approach for process transformation – with best practices that catalyze the change. 8 best practices for a global process transformation @Infosys_bpo #BPOstrategy
  3. 3. THE STRATEGY COLLECTION 1 GPOs will drive policy measures for group-on-group consolidation, while serving as a single point of contact (SPOC) for internal business unit heads 2 To make any change in the end-to-end process, budget holders (CXOs) of different functions like finance and procurement should work closely with each other and the GPOs CREATE GLOBAL PROCESS OWNERS (GPOs) BREAK DOWN FUNCTIONAL SILOS 8 best practices for a global process transformation @Infosys_bpo #BPOstrategy
  4. 4. 3 Enterprises must see how processes impact the organization’s entirety rather than by functions, using broad metrics such as supply chain costs, efficiency, and service levels – rather than functional metrics 4 Enterprises need a framework to measure functional performance, and benchmark against the global best for that particular function as well as industry peers THE STRATEGY COLLECTION END-TO-END PERFORMANCE MANAGEMENT BENCHMARKWITH THE GLOBAL BEST IN CLASS 8 best practices for a global process transformation @Infosys_bpo #BPOstrategy
  5. 5. THE STRATEGY COLLECTION 5 Technology-led solutions that capture enterprise-wise business processes can eliminate bottlenecks and improve efficiency during and after transformation 6 A single view of all components in a process transformation can act as a powerful motivator for all functions to strive toward common organizational goals REAL-TIME PERFORMANCE DASHBOARDS AUTOMATE PROCESSES 8 best practices for a global process transformation @Infosys_bpo #BPOstrategy
  6. 6. THE STRATEGY COLLECTION 7 The new actions for process stakeholders across regions and functions should be demonstrated in a packaged, process-driven manner 8 Stakeholders affected by the change must agree with and understand the need for change, and also have a chance to decide how the change will be managed ENGAGE THE RIGHT PEOPLE MAKE CHANGE MANAGEMENT REPEATABLE 1 2 3 n 8 best practices for a global process transformation @Infosys_bpo #BPOstrategy
  7. 7. THE STRATEGY COLLECTION 8 best practices for a global process transformation @Infosys_bpo #BPOstrategy FIND OUT MORE READ VIEW Blog post Infographic READ White Paper Network with industry leaders at InfosysBPO.com/community InfosysBPO.com/BPOFutureForward

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