0
THE STRATEGY COLLECTION
6 reasons to adopt BPO shared services
in emerging markets
@Infosys_bpo #BPOstrategy
THE STRATEGY COLLECTION
While cost has been a key driver to set up shared service centers
(SSCs) in developed markets, SSC...
THE STRATEGY COLLECTION
1
Shared services
provide a common
service delivery
backbone across
markets, and can
help companie...
3
A shared service
center (SSC) can drive
unified technology
implementations like
a single ERP for the
multiple regions it...
THE STRATEGY COLLECTION
5
With a concentration
of skillsets and larger
process scope, SSCs
are well-positioned
to drive in...
THE STRATEGY COLLECTION
6 reasons to adopt BPO shared services in emerging markets
@Infosys_bpo #BPOstrategy
FIND OUT MORE...
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BPO Future Forward - 6 Reasons to Adopt BPO Shared Services in Emerging Markets

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While cost has been a key driver to set up shared service centers (SSCs) in developed markets, SSCs in emerging markets is a different story. One that is marked by faster growth, synergistic operations, and emergence of new best practices

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Transcript of "BPO Future Forward - 6 Reasons to Adopt BPO Shared Services in Emerging Markets"

  1. 1. THE STRATEGY COLLECTION 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  2. 2. THE STRATEGY COLLECTION While cost has been a key driver to set up shared service centers (SSCs) in developed markets, SSCs in emerging markets are a different story. One that is marked by faster growth, synergistic operations, and emergence of new best practices. 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  3. 3. THE STRATEGY COLLECTION 1 Shared services provide a common service delivery backbone across markets, and can help companies serve new customers faster 2 Shared services enable faster integration of processes, especially those of acquired organizations SUPPORT GROWTH QUICKERTIMETO MARKET 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  4. 4. 3 A shared service center (SSC) can drive unified technology implementations like a single ERP for the multiple regions it caters to 4 By having an end-to-end view of business functions, SSCs can address process issues across the value chain THE STRATEGY COLLECTION TECHNOLOGY CONSOLIDATION CONTROL OUTCOMES 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  5. 5. THE STRATEGY COLLECTION 5 With a concentration of skillsets and larger process scope, SSCs are well-positioned to drive innovation in services and technology across the enterprise 6 Standardization of processes and services coupled with technology implementation enable SSCs to measure outcomes with efficiency and effectiveness metrics A HUB FOR BEST PRACTICES DRIVE A CULTURE OF PERFORMANCE 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy
  6. 6. THE STRATEGY COLLECTION 6 reasons to adopt BPO shared services in emerging markets @Infosys_bpo #BPOstrategy FIND OUT MORE READ VIEW Blog post Infographic READ White Paper Network with industry leaders at InfosysBPO.com/community InfosysBPO.com/BPOFutureForward
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