SOA Maturity Model

SOA Maturity Model SOA Maturity Level Goal The enterprise is agile and adaptive to the environment, enabled by integrated business and technology capabilities. The enterprise operates on dynamic SOA, supported by SOI. Business processes are managed/automated based on quantitative feedback, optimising business goals. Service deign includes intelligent mechanisms for real-time changes in service qualities/abilities based on business activity monitoring and performance management.

Service Virtualisation

Business agility in a cost effective manner

SOA has been institutionalised in the enterprise. Business and IT are aligned to reap the benefits of SOA. All new services are designed within the standardized enterprise-wide SOA framework and comply with defined business and technology benchmarks. The service portfolio is well-managed with measurable metrics, defined SLA and service operations managed to assure QoS for services. The metrics are reported in both business and technology contexts enabling faster decision making and enabling business flexibility.

Actionable metrics

Faster decision making capabilities

Performance management

SOA has been adopted as a strategic enterprise-wide architectural strategy. A set of SOA standards / principles have been defined. An SOA ‘Design Authority’ team is established with a well defined governance model to ensure all projects within the enterprise are SOA compliant. An enterprise-wide service catalogue/registry is in place. An enterprise-wide service model is defined and used – leveraging mature, integrated process and data modelling. SOA becomes main-stream (more visible in the business world).

Standards adopted and internalized

Governance institutionalized

Business processes automated

The enterprise has started the SOA journey by adopting SOA in some business units (typically limited to key projects/LOB or a pilot). A set of services have been developed and deployed in the production environment, but are not well-managed (e.g. service monitoring infrastructure does not exist, SLA not tracked, lifecycle of services not defined appropriately, etc.). An enterprise-wide service catalogue is available in EVP form (Excel, Visio, Powerpoint). Service benefits are not quantifiable. Compilation of principles, standards, best practices and end-to-end process modelling has started.

Eliminate redundancy

Increase business value through service reuse

The enterprise has either taken no real steps towards SOA, or they may have attempted some limited, initial web services or service-based (e.g. silo-ed integration) activities that are project-centric, experimental and often technology-focused with no intended enterprise-wide standard design practices resulting in low adoption, reuse and interoperability. No SOA principles, standards and best practices are available.

Communicating the value of SOA

Reduction in the cost of integration testing

Standardized Ad-hoc Agile Measured Managed Measured Defined SOA Maturity Dimensions

SOA Maturity Model – Dimension Matrix Summary

No SOA team

Little or no knowledge of SOA

Service life cycle not defined

No SOA Reference Architecture

No standards/best practices

No sponsor for SOA strategy

No service ownership

No services

Concept of service operation does not exist

1: Ad-hoc 2: Standardised 3: Managed 4: Measured 5: Agile

SOA Arch team

Basic roles & resp. defined

Service life cycle defined

Best practices defined for process, data & services

Initial SOA Reference Architecture with little control

Tools selected

SOA is sponsored by top mgmt

Arch team tries to manage services

Services available

Service management introduced

Service delivery engagement defined

Estimation model

Reference Architecture compliant SOA

Business, information, application & tech. architectures aligned

SOA training and certification plan

Roles and resp. defined and practiced

Process, data & Service modelling

Service evangelisation for re-use

Governance defined

Communication plan exists

Service management in place

Service chargeback defined

Services operation process in place

Apply lean 6 sigma

Incentives provided based on reuse

KM

Business activity monitored and measured for critical business processes.

Activity and event monitoring infrastructure

Metrics & measures implemented

Incentive for consumer and provider

Service prioritization, metering implemented

Measure and improve service lifecycle

Metrics based development, deployment model

Benchmark service performance

Creating new business processes by orchestrating underlying services

Event driven modelling

Agile and optimized business processes

Dynamic / configurable SOA infrastructure

Event driven technology

Metrics tracked and optimised

Federated governance in place

Service virtualisation

Dynamic service discovery

Integrated service delivery and operation

Services Engagement, Delivery & Operation Governance Architecture Process People

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