SOA Maturity Model

SOA Maturity Model SOA Maturity Level Goal The enterprise is agile and adaptive to the environment, enabled by integrated business and technology capabilities. The enterprise operates on dynamic SOA, supported by SOI. Business processes are managed/automated based on quantitative feedback, optimising business goals. Service deign includes intelligent mechanisms for real-time changes in service qualities/abilities based on business activity monitoring and performance management.
Service Virtualisation
Business agility in a cost effective manner
SOA has been institutionalised in the enterprise. Business and IT are aligned to reap the benefits of SOA. All new services are designed within the standardized enterprise-wide SOA framework and comply with defined business and technology benchmarks. The service portfolio is well-managed with measurable metrics, defined SLA and service operations managed to assure QoS for services. The metrics are reported in both business and technology contexts enabling faster decision making and enabling business flexibility.
Actionable metrics
Faster decision making capabilities
Performance management
SOA has been adopted as a strategic enterprise-wide architectural strategy. A set of SOA standards / principles have been defined. An SOA ‘Design Authority’ team is established with a well defined governance model to ensure all projects within the enterprise are SOA compliant. An enterprise-wide service catalogue/registry is in place. An enterprise-wide service model is defined and used – leveraging mature, integrated process and data modelling. SOA becomes main-stream (more visible in the business world).
Standards adopted and internalized
Governance institutionalized
Business processes automated
The enterprise has started the SOA journey by adopting SOA in some business units (typically limited to key projects/LOB or a pilot). A set of services have been developed and deployed in the production environment, but are not well-managed (e.g. service monitoring infrastructure does not exist, SLA not tracked, lifecycle of services not defined appropriately, etc.). An enterprise-wide service catalogue is available in EVP form (Excel, Visio, Powerpoint). Service benefits are not quantifiable. Compilation of principles, standards, best practices and end-to-end process modelling has started.
Eliminate redundancy
Increase business value through service reuse
The enterprise has either taken no real steps towards SOA, or they may have attempted some limited, initial web services or service-based (e.g. silo-ed integration) activities that are project-centric, experimental and often technology-focused with no intended enterprise-wide standard design practices resulting in low adoption, reuse and interoperability. No SOA principles, standards and best practices are available.
Communicating the value of SOA
Reduction in the cost of integration testing
Standardized Ad-hoc Agile Measured Managed Measured Defined SOA Maturity Dimensions

SOA Maturity Model – Dimension Matrix Summary
No SOA team
Little or no knowledge of SOA
Service life cycle not defined
No SOA Reference Architecture
No standards/best practices
No sponsor for SOA strategy
No service ownership
No services
Concept of service operation does not exist
1: Ad-hoc 2: Standardised 3: Managed 4: Measured 5: Agile
SOA Arch team
Basic roles & resp. defined
Service life cycle defined
Best practices defined for process, data & services
Initial SOA Reference Architecture with little control
Tools selected
SOA is sponsored by top mgmt
Arch team tries to manage services
Services available
Service management introduced
Service delivery engagement defined
Estimation model
Reference Architecture compliant SOA
Business, information, application & tech. architectures aligned
SOA training and certification plan
Roles and resp. defined and practiced
Process, data & Service modelling
Service evangelisation for re-use
Governance defined
Communication plan exists
Service management in place
Service chargeback defined
Services operation process in place
Apply lean 6 sigma
Incentives provided based on reuse
KM
Business activity monitored and measured for critical business processes.
Activity and event monitoring infrastructure
Metrics & measures implemented
Incentive for consumer and provider
Service prioritization, metering implemented
Measure and improve service lifecycle
Metrics based development, deployment model
Benchmark service performance
Creating new business processes by orchestrating underlying services
Event driven modelling
Agile and optimized business processes
Dynamic / configurable SOA infrastructure
Event driven technology
Metrics tracked and optimised
Federated governance in place
Service virtualisation
Dynamic service discovery
Integrated service delivery and operation
Services Engagement, Delivery & Operation Governance Architecture Process People

Thank You “ The contents of this document are proprietary and confidential to Infosys Technologies Ltd. and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Technologies Ltd.” “ © 2008 Infosys Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Technologies Ltd.”

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SOA Maturity Model

by Infosys on Nov 17, 2008

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SOA Maturity Model — Presentation Transcript