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iEngage--Digital Consumer Platform
 

iEngage--Digital Consumer Platform

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Things are becoming digital rapidly. Infosys iEngage is a digital consumer platform. Which helps retailers in the Online Domain manage their Business.

Things are becoming digital rapidly. Infosys iEngage is a digital consumer platform. Which helps retailers in the Online Domain manage their Business.

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    iEngage--Digital Consumer Platform iEngage--Digital Consumer Platform Presentation Transcript

    • Commerce for theDigital Consumer
      www.infosys.com/iengage
    • $4.8 billion revenues
      Market cap
      $34B
      72 cities
      114,000+ employees
      30 countries
      70 Nationalities
      590 clients
      Client repeat
      rate > 97%
      Revenue as on March 31, 2010. Rest as on June 30,2010
      2
    • Infosys retail credentials
      6 of top 10 retailers in the UK
      4 of top 10 retailers in Europe
      9 of top 10 retailers in North America
    • Online retail sales in Western Europe reached €68 billion in 2009 and are projected to grow to €114 billion by 2014. Europeans spent an annual average of €483 per person in 2009, and this amount will grow to €601 in 2014.
      Where we are
      Source: Forrester Research Inc.. Western European Online Retail Forecast, 2009 To 2014, March 2010 by Patti Freeman Evans, Lauriane Camus with Vikram Sehgal, Brendan McGowan
    • Digital consumer expectations
    • They are talking about your brand online
    • They expect great customer service
    • They influence ......and are influenced
    • They want offers on the move
      Guides the shopper to nearest store with product in stock, or offers home delivery
      This mobile app uses the consumer’s location and delivers suitable seasonal offers
    • The consumer has changed
      Consumers are saying:
      “Engage with me on my terms”
      “Listen to me”
      “Get to know me”
      “Involve me in your brand”
      Meanwhile you want:
      • Increased sales
      • Increased loyalty
      • Brand awareness
      • Increased advocacy
    • Commerce is now a very complex journey
      Research
      Shop
      Buy
      Service
      Pickup
      Web
      Buy Online
      Buy Online
      Comparison Site
      Chat
      ContactCenter
      Call to Research Accessory
      Place Order
      Visit Retail Store
      In-Store
      Local Store
      Kiosk
      Catalog
      BeginCatalogOrder
      Browse Catalog
      MobileDevice
      GoogleSearch
      Product Info
      eMail
      Email Order
      Confirm w/Rec
      Social sites
      Share Experienceon Twitter
      Troubleshoot
      On Community
      Facebook Fan Club
      Read Reviews
    • Infosys iEngage™ Digital Consumer Platform
      Strategic Partners:
    • Our proposition
      Serve
      Interact
      Transact
      Use personalisation, targeted promotions and cross-sells and up-sells to convert visitors, increase sales and retain customers
      Use community, blogs and ratings and reviews to guide purchase decision and drive loyalty
      Use click to call/chat to assist with purchase
      Use the Customer Care portalto let customers access product support information and forums to answer each others’ questions
      Use Customer Sales Support to assist shoppers with orders, and shared purchase/ interaction history across channels for a seamless experience
      Use Social Analytics to listen to consumer conversations
      Use SEO and email campaigns to draw visitors
      Use content distribution (widgets) to build awareness
    • Best-in-class social media marketing
      Social Analytics
      Listening and responding to consumer conversations
      Content distribution
      Pushing and pulling content across the social web
      Dialogue (Blogging)
      Engaging in two-way communication with consumers
      Community
      Enabling consumers to connect and interact
      Content aggregation
      Bringing together relevant and useful enterprise content
      Integrated into a secure, enterprise-quality platform
      Key Modules
    • Who’s talking?
      Where are they talking?
      How much is being said?
      What’s the sentiment?
      When and how much are people posting?
      Social analytics
    • Best-in-class eCommerce
      Web
      ContactCenter
      In-Store
      Catalog
      MobileDevice
      eMail
      Multi & Cross-Channel Commerce
      Social engagement
      Creating, sharing, connecting
      Mobile engagement
      Mobile platform and services
      Search
      Call Center
      Merch-andising
      Core
      Commerce
      Web campaign mgmt
      Personal-ization
      Pre-built integrations
      Integrations to third-party systems
      Reporting/ Analytics
      Split Testing
      Customer service
      Integration with Customer Care platform
    • Agility: Fast launch from a pre-configured store
      Configurable sample store
      • Customer facing storefront
      • Catalogue/product browsing
      • Checkout and buy
      • Personalisation tools
      • Internationalised for global deployment
      Your unique features
      User experience, checkout, rich media, merchant and marketing customisations
      Integration with order fulfilment
      Custom integration with order management, warehousing and order fulfilment processes
      Payments processing framework
      Secure processing of credit card transactions against merchant account through Cybersource payment partner
    • Core
      The value
      Advanced functionalities(e.g. widgets, social analytics etc.)
      Industry reference applications & Functional scenarios
      Customizations & related services
      Infrastructure hosted, operated & managed by Infosys
      Delivered in SaaS model with subscription pricing
    • Summary
      Market leading software
      • ATG Commerce
      • Jive Social Business Software
      Delivered as a service
      • Fast time to market
      • Capex reduction
      • Operational excellence
      Global delivery model
      • Global delivery with flexible local team
      • 100,000+ employees across Europe, US and Asia
      Single accountable relationship
      • End-end ownership
      • Financially secure organisation
      Pricing model
      • Subscription pricing, Pay-as-you-go model
    • For more information – Contact: infosys@infosys.comLearn: www.infosys.com/iengageDiscuss: www.infosysblogs.com/digital-consumer
      “The contents of this document are proprietary and confidential to Infosys Technologies Ltd. and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Technologies Ltd.”
      “© 2010 Infosys Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Technologies Ltd.”
      “Infosys acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.”