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Things are becoming digital rapidly. Infosys iEngage is a digital consumer platform. Which helps retailers in the Online Domain manage their Business. This is a slightly modified version of the ...

Things are becoming digital rapidly. Infosys iEngage is a digital consumer platform. Which helps retailers in the Online Domain manage their Business. This is a slightly modified version of the previous presentation.

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iEngage-Animated Presentation Transcript

  • 1. Commerce for theDigital Consumer
    www.infosys.com/iengage
  • 2. $4.8 billion revenues
    Market cap
    $34B
    72 cities
    114,000+ employees
    30 countries
    70 Nationalities
    590 clients
    Client repeat
    rate > 97%
    Revenue as on March 31, 2010. Rest as on June 30,2010
    2
  • 3. Infosys retail credentials
    6 of top 10 retailers in the UK
    4 of top 10 retailers in Europe
    9 of top 10 retailers in North America
  • 4. Online retail sales in Western Europe reached €68 billion in 2009 and are projected to grow to €114 billion by 2014. Europeans spent an annual average of €483 per person in 2009, and this amount will grow to €601 in 2014.
    Where we are
    Source: Forrester Research Inc.. Western European Online Retail Forecast, 2009 To 2014, March 2010 by Patti Freeman Evans, Lauriane Camus with Vikram Sehgal, Brendan McGowan
  • 5. Digital consumer expectations
  • 6. They are talking about your brand online
  • 7. They expect great customer service
  • 8. They influence ......and are influenced
  • 9. They want offers on the move
    Guides the shopper to nearest store with product in stock, or offers home delivery
    This mobile app uses the consumer’s location and delivers suitable seasonal offers
  • 10. The consumer has changed
    Consumers are saying:
    “Engage with me on my terms”
    “Listen to me”
    “Get to know me”
    “Involve me in your brand”
    Meanwhile you want:
    • Increased sales
    • 11. Increased loyalty
    • 12. Brand awareness
    • 13. Increased advocacy
  • Commerce is now a very complex journey
    Research
    Shop
    Buy
    Service
    Pickup
    Web
    Buy Online
    Buy Online
    Comparison Site
    Chat
    ContactCenter
    Call to Research Accessory
    Place Order
    Visit Retail Store
    In-Store
    Local Store
    Kiosk
    Catalog
    BeginCatalogOrder
    Browse Catalog
    MobileDevice
    GoogleSearch
    Product Info
    eMail
    Email Order
    Confirm w/Rec
    Social sites
    Share Experienceon Twitter
    Troubleshoot
    On Community
    Facebook Fan Club
    Read Reviews
  • 14. Infosys iEngage™ Digital Consumer Platform
    Strategic Partners:
  • 15. Our proposition
    Serve
    Interact
    Transact
    Use personalisation, targeted promotions and cross-sells and up-sells to convert visitors, increase sales and retain customers
    Use community, blogs and ratings and reviews to guide purchase decision and drive loyalty
    Use click to call/chat to assist with purchase
    Use the Customer Care portalto let customers access product support information and forums to answer each others’ questions
    Use Customer Sales Support to assist shoppers with orders, and shared purchase/ interaction history across channels for a seamless experience
    Use Social Analytics to listen to consumer conversations
    Use SEO and email campaigns to draw visitors
    Use content distribution (widgets) to build awareness
  • 16. Best-in-class social media marketing
    Social Analytics
    Listening and responding to consumer conversations
    Content distribution
    Pushing and pulling content across the social web
    Dialogue (Blogging)
    Engaging in two-way communication with consumers
    Community
    Enabling consumers to connect and interact
    Content aggregation
    Bringing together relevant and useful enterprise content
    Integrated into a secure, enterprise-quality platform
    Key Modules
  • 17. Who’s talking?
    Where are they talking?
    How much is being said?
    What’s the sentiment?
    When and how much are people posting?
    Social analytics
  • 18. Best-in-class eCommerce
    Web
    ContactCenter
    In-Store
    Catalog
    MobileDevice
    eMail
    Multi & Cross-Channel Commerce
    Social engagement
    Creating, sharing, connecting
    Mobile engagement
    Mobile platform and services
    Search
    Call Center
    Merch-andising
    Core
    Commerce
    Web campaign mgmt
    Personal-ization
    Pre-built integrations
    Integrations to third-party systems
    Reporting/ Analytics
    Split Testing
    Customer service
    Integration with Customer Care platform
  • 19. Agility: Fast launch from a pre-configured store
    Configurable sample store
    • Customer facing storefront
    • 20. Catalogue/product browsing
    • 21. Checkout and buy
    • 22. Personalisation tools
    • 23. Internationalised for global deployment
    Your unique features
    User experience, checkout, rich media, merchant and marketing customisations
    Integration with order fulfilment
    Custom integration with order management, warehousing and order fulfilment processes
    Payments processing framework
    Secure processing of credit card transactions against merchant account through Cybersource payment partner
  • 24. Core
    The value
    Advanced functionalities(e.g. widgets, social analytics etc.)
    Industry reference applications & Functional scenarios
    Customizations & related services
    Infrastructure hosted, operated & managed by Infosys
    Delivered in SaaS model with subscription pricing
  • 25. Summary
    Market leading software
    • ATG Commerce
    • 26. Jive Social Business Software
    Delivered as a service
    • Fast time to market
    • 27. Capex reduction
    • 28. Operational excellence
    Global delivery model
    • Global delivery with flexible local team
    • 29. 100,000+ employees across Europe, US and Asia
    Single accountable relationship
    • End-end ownership
    • 30. Financially secure organisation
    Pricing model
    • Subscription pricing, Pay-as-you-go model
  • For more information – Contact: infosys@infosys.comLearn: www.infosys.com/iengageDiscuss: www.infosysblogs.com/digital-consumer
    “The contents of this document are proprietary and confidential to Infosys Technologies Ltd. and may not be disclosed in whole or in part at any time, to any third party without the prior written consent of Infosys Technologies Ltd.”
    “© 2010 Infosys Technologies Ltd. All rights reserved. Copyright in the whole and any part of this document belongs to Infosys Technologies Ltd. This work may not be used, sold, transferred, adapted, abridged, copied or reproduced in whole or in part, in any manner or form, or in any media, without the prior written consent of Infosys Technologies Ltd.”
    “Infosys acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.”