Education and Research at Infosys

Our mission
by developing the competency of our people
2

The Knowledge Cycle
Creation Dissemination
Assessment
Concepts from Instructor-led
research eLearning
Practice from
Knowledge Virtual Class
Business Units Network
People
Processes
Technology
Portal, Blog, Wiki
Management
3

Continuous Education and CoE
On going
Fresh Foundation Program
Entrants
Before Campus
Joining
Infosys Connect
Industry Strong Current &
Readiness Base Relevant
4

Foundation Program
NCS
Non Computer Science: 23 to 29 weeks
CS
Computer Science: 20 to 26 weeks
Basic Intermediate Technology specific
6w
3w
• HR Induction
• Soft skills
• Problem solving concepts
• Operating system concepts
• Basic of programming and
DBMS
• Intellectual property concepts
5

Foundation Program
NCS
Non Computer Science: 23 to 29 weeks
CS
Computer Science: 20 to 26 weeks
Basic Intermediate Technology specific
8w
8w
• OOP concepts
• Advanced DBMS concepts
• Design and analysis of algorithms
• User experience
• Software engineering
6

Foundation Program
NCS
Non Computer Science: 23 to 29 weeks
CS
Computer Science: 20 to 26 weeks
Basic Intermediate Technology specific
9w 6w
9w 6w
• Developing enterprise applications
• Java / .Net / Open Systems / Mainframe / BI
• PLES / ES / IMS / PE / Finacle
• POST (project on Organizational Standards
during Training)
7

Foundation Program
NCS
Non Computer Science: 23 to 29 weeks
CS
Computer Science: 20 to 26 weeks
Accreditation Board for
Engineering and Technology Over 50,000 people
(ABET)
trained in last 3 years
Phil Prins
Foundation for
International Services,
USA
8

Continuing Education
Mandatory training and certification for all employees
> 62,400 employees
Behavioral,
Technical
Leadership
> 169,900 assessments in FY 2008-2009
Account and project specific training
Integrated Training Management System
Linked with appraisal and role progression
Professional Domain
Skills
Technical Domain
Professional Skills Process
9

Education Bodies AICTE
College Management > 500 colleges
Faculty 2500 faculty enabled
40000 students enabled
Students
100000 registered users
10

The KM Portal Connect with SMEs! Community Email
Anytime, Anywhere
Access to Knowledge
Web 2.0 platform for networking!
5 Global MAKE Awards • Over 30,000 knowledge
Inducted into components in repository
Global MAKE Hall of Fame
• Average of 5,600 downloads
daily
* Most Admired Knowledge Enterprise
11

Systems for Managing Skills and Utilization
Skill Skills Appraisal
Deployment
Planning Utilization and Ranking
Process: Top-down half-yearly planning
• Unit Competency Plan (UCP)
• Employee Competency Plan (ECP)
• Input from business plans, technology trends, and
appraisals
Tools:
• COMPACT, iLite, Performagic
12

Systems for Managing Skills and Utilization
Skill Skills Appraisal
Deployment
Planning Utilization and Ranking
Courses:
• Classrooms, virtual classroom, eLearning,
knowledge portal and communities ( Wikis, Blogs)
COD: Certifications-On-Demand tool
• Registering and tracking planned certifications
ACC: Assessment and Certifications Center
• Prometric centers for tests
13

Systems for Managing Skills and Utilization
Skill Skills Appraisal
Deployment
Planning Utilization and Ranking
ALCON: Skill-based allocation of people to projects
• System for tracking utilization and billing to projects
SkillsCentral: Central registry of skills
• Formal process for enlisting skills
Expert Search: Tool to locate experts
• Integrated search within knowledge portals
14

Systems for Managing Skills and Utilization
Skill Skills Appraisal
Deployment
Planning Utilization and Ranking
Performagic: Individual performance appraisal system
• Half-yearly appraisal of results and competency
• Planning of future training and certification
CRR: Framework for relative-ranking of employees
• Competencies are one of the important inputs for
relative ranking of employees.
15

Rural Reach Program Catch Them Young
Technology awareness for Corporate exposure and
government school children software training for
in villages high school students
~60 schools, >9000 students > 540 schools, >3100 students
Outreach
90 PhD students > 36,000 students, > 2300 faculty
Support PhD research at premier Raising aspirations of students in
institutes (IISc, TIFR, IITs, IIMs) high school, engineering & degree
colleges through IT success stories
Fellowship Programs SPARK
16

Research
Purpose
• Deepen faculty competencies
• Generate knowledge for new areas of education
• Enhance learning effectiveness
Areas of research
• Cloud Computing, Knowledge Management, Supply
Chain Optimization, Image Processing and Impact of
Learning on Performance
Partnership with academia
• IISc, IIITB and ISB
17

Sample Publications
Web Services – An Introduction
Tata McGraw-Hill, India
2004
Knowledge Management in Action:
The Experience of Infosys Technologies
in Knowledge and Business Process Management; Ed. Hlupic,V.,
Idea Publishing, Pa, USA, 2003
The Infosys KM Experience
in Leading with Knowledge, Ed. Rao, M.; McGraw-Hill, India
2004
18

Summary
World class education
infrastructure
Education planning, scheduling,
tracking and reporting
Industry - academia partnership
Knowledge management
Applied research and publications
Expertise development PM CoE, BA CoE
19