2014 Customer Service Trends by Infosys
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"Phone, IVR, social, mobile – customers expect stellar experiences at every touchpoint. ...
"Phone, IVR, social, mobile – customers expect stellar experiences at every touchpoint.
And these great expectations will only increase in 2014. Enterprises will be up to the task
with technologies like self-care, context passing, uni ed dashboards, and more. For more on customer service trends, click here: http://www.infosys.com/trends/Pages/customer-service-2014.aspx"
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