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Start business unit 4

Start business unit 4






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    Start business unit 4 Start business unit 4 Presentation Transcript

    • Information• Fire & Safety procedures• Toilets• Refreshments• Mobile Phones 1
    • • Provides the key information to help you prepare the operations section of a business plan• Identifies the resources you will require to set up and run a business, namely: premises, equipment, supplies and people• Considers the advantages and disadvantages of working from home• Provides information on systems and procedures• Identifies the key factors that need to be taken into account in the production process• Provides information on environmental standards and sustainability• Provides information on health and safety• Introduces the concept of quality 2
    • Overview of Operations• Resources• Systems and procedures• Delivery of products/services• Health and Safety• Quality• Sustainability 3
    • Overview of Operations - ResourcesWhatever kind of business you operate, certain resources willbe necessary in order to set up and run your business effectively.The main ones are equipment, premises, supplies/materials and people. 4
    • Resources – PremisesTypes of Premises• Managed workspace• Factory units• Rented office• Retail outlet• Working from home• Workshop• Incubation units 5
    • Resources – Premises Tenure Agreements and RegulationsBuilding and Legal Tenure Agreements Regulations• Health & • Lease Safety • License• Fire Regulations • Purchase / Freehold• Building Control• Planning Permission 6
    • Resources – Premises Working from Home Advantages Disadvantages• Cost effective • Professionalism• Time saving • Planning permission• Tax advantages • Food hygiene /• Flexible working environmental regulations hours • Agricultural buildings –• Friend & Family change of use assistance • Capital gains tax• Environmentally implications friendly • Interruptions • Distractions • Motivation • Isolation 7
    • Resources – Premises Decision factors• Location • Accessibility• Image/signage/ • Costs fixtures & fittings • Regulations/legal• Size/layout/storage requirements /alterations • Broadband• Parking/security connectivity• Technical needs 8
    • Resources – Equipment Your Requirements• Office equipment • Tools• Computers/ICT • Vehicle equipment• Machinery/equipment • Fixtures and fittings 9
    • Resources – Supplies & Stock Supplies – StockTypes Key Factors• Stock • Stock control• Materials • Working capital• Packaging • Demand/supply • Suppliers • Credit terms • Quality • Waste control 10
    • Resources – People Planning to employ • Recruitment and selection • Job roles and { working times Employing Staff & • PAYE System Assessing costs • Insurance • Health and Safety • Recognition for a job well done • Employee Cover 11For further information, contact www.hse.gov.uk or telephone 0845 345 0055
    • Resources – People Productive TimeProductive time is when you are providing the actual service or making your product. Example 30 Hours per week x 48 Weeks per year = 1440 productive hours per annum 12
    • Resources – People Legal and Regulatory Requirements Discrimination on grounds of race, nationality, gender, sexual orientation, disability, religion, marital status,pregnancy, parental responsibilities, age, philosophical or political belief is illegal. Three Key Areas to remember! 1. Equal opportunities 2. Employee rights 3. Pay & tax 13
    • Overview of Operations – Systems & Procedures Types of Systems • Filing • Word processing / databases / • Order processing spreadsheets • Book-keeping • Internet • Enquiry • Production systems handling/recording • Evaluation and • Incoming and monitoring outgoing mail • Communication systems 14
    • Overview of Operations – DELIVERY OF PRODUCTS & SERVICE Communication Systems • Telephones • My Space • Mobile Phones • Facebook • Emails • Answerphone • Internet • Fax 15
    • Overview of Operations – Health & Safety As an employer you are legally responsible for the safety and wellbeing of your employees while at work. Legislation & Regulations• The Health & Safety at • The Provision and Use Work Act (1974) of Work Equipment• The Management of Regulations (1998) Health & Safety at • The Factories Act Work Regulations (1999) (1961)• The Fire Precautions • The Offices, Shops and Act (1971) Railway Premises Act (1963) www.hse.gov.uk 16
    • Overview of Operations – Health & Safety Health and Safety RequirementsIf you are self-employed If you are an employer youyou must ensure as far as must ensure that as far asreasonably possible that it is reasonably possiblenobody is exposed to │ that employees are nothealth and safety risks as subjected to health anda result of your activities. safety risks. www.hse.gov.uk 17
    • Overview of Operations – Meeting the Legal Standards Meeting the Standards • Contact your local • Have an accident HSE office report book • Identify relevant • Display health and legal standards safety information • Have a written • Use protective statement of clothing and general policy equipment • Identify risks at workFor tips on how your business can implement an effective healthand safety policy visit www.hse.gov.uk/business/must-do.htm. 18
    • Overview of Operations Quality – an introduction Why Quality?• Increases • Improves customer quality of satisfaction product or service• Reduces errors • Sets standards• Improves business • Increases performance efficiency• Saves time 19
    • Overview of Operations Sustainability Sustainability & Environmental Standards• Air Pollution • Hazardous substances• Energy use • Noise & nuisance• Land reclamation • Plant protection• Water & Effluent control • Carbon emissions• Waste management 20
    • Overview of Operations - Sustainable Development Sustainability Development Sustainable development is a commitment your business can make to protecting the environment by working sensitively at all times and conserving valuable resources. Where to go for further information?• Top ten environmental tips for small and medium size enterprises www.the-environment-council.org.uk• Sustainable Development – standards Green Dragon Standard: www.wales.groundwork.org.uk 21
    • Overview of Operations - INFORMATION & COMMUNICATION TECHNOLOGYThe right Information & Communication Technology (ICT) can support your business in many ways:• Selling over the • Point of sales system internet • Video conferencing with• Online ordering suppliers/customers• Online banking • Accounting system• Market research • Payroll system• Sourcing new suppliers • Stock control• Completing online tax • Marketing your business returns• Emailing suppliers and customers 22
    • Overview of Operations - Terms & Conditions • What is legal and what isn’t • What is valid and what isn’t • What to tell your customers • When to tell them • How to tell them • The battle of the forms • If in doubt consult a legal specialist 23