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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/QuayqI.
Robert Benefield offers a pragmatic overview for discovering operational indicators that provide valuable insight in running and improving online services. Filmed at qconlondon.com.
Robert Benefield has over 20 years of executive leadership experience building and leading world-class global lean and high performance engineering and technical operations organizations in demanding high uptime environments spanning industries such as investment banking, defence, telco, and Internet service industries.