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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/1mMu3qG.
Emma Langman explores the usefulness of some of the Quality tools that have been around since the 50s for gathering requirements, tackling repeat problems, or innovating more efficiently as a team. Filmed at qconlondon.com.
Emma Langman is the Manager of HR and Performance at Kuwait Energy, and lives in Kuwait City. She is a Fellow of the RSA and was, until moving countries from the UK, a visiting fellow at the University of Bristol in both the Faculty of Engineering and the Graduate School of Education, as well as the Change Magician at her own company, Progression Partnership.