Google Glass Explorers Meetup - Iskander Smit - Couchmovies
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Google Glass Explorers Meetup - Iskander Smit - Couchmovies

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Show and tell of Glass project we did for bol.com, presented by Iskander Smit at Glass Explorer meetup in Amsterdam March 28, 2014

Show and tell of Glass project we did for bol.com, presented by Iskander Smit at Glass Explorer meetup in Amsterdam March 28, 2014

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Google Glass Explorers Meetup - Iskander Smit - Couchmovies Google Glass Explorers Meetup - Iskander Smit - Couchmovies Presentation Transcript

  • Iskander Smit, @iskandr bol.com Couchmovies for Glass Glass Explorers Meetup, March 28, 2014
  • Experimenting with Glass
  • Next generation mobile OS
  • Glass is part of an overall trend towards now media and impulse shaped services
  • Trigger design
  • Key relationships/value propositions Money Example values: Money, Power, Exposure, Experience, Love, Reputation, Rights, Attention, Trust, Service, Loyalty, Product, Information, Credits, Performance, Convenience Loyalty Stakeholders InternalPrimarySecondary Mission Company Key brand values Date Design team Inspired by the Value Network Canvas by DesignThinkersInfo.nl 2012 value network map Business objectives/KPI's Journey stages Value proposition Mind to include pre-service, service consumption and post-service periods in your customer journey Persona Objectives Inspired by the Customer Journey Canvas by Mark Stickdorn & Jacob Schneider Customer touchpoints Emotional journey Info.nl 2012 Company Date Design team customer journey map Place/time Actors Data (Devices, networks, touchpoints, other people,...) Usage (Where does it come from? When? By whom? Does it change?) (Location on time of day, weekday, weekend,...) (What can be done with the data? What are the oppurtunities) Conditions Trigger Result (end user) Result (business) Base trigger +1 +1 Mix of Lean Service Design tools Add context, add data Make a difference with trigger design
  • couchmovies Branded Glass utility bol.com
  • <T> <P> <T> Cinema RSS bol.com recommendation engine
  • [T+P] [T] [>>]
  • Beyond Minimal Viable Product <T> <P> <T> Add personal watch profile Add social watching Add second screen (IMDb trivia)Add personal movie profile Add save to watchlist
  • Check couchmovies.nl and share your experiences!
  • Iskander Smit, iskander@info.nl, 06-24532388 Thanks! April 9, Rotterdam