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Vendor Landscape: Process Generated Content Management

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Every process generates content; manage the content to maximize the value of those processes. …

Every process generates content; manage the content to maximize the value of those processes.


Your Challenge
Process-generated content management (PGCM) platforms ease the flow of information for repetitive tasks by managing information ingestion and automating metadata tagging.
Most organizations still record information on paper and then scan it into the system. The new tools for building and managing e-forms should allow organizations to truly move into the digital age.
The line between BPM and PGCM is being blurred. Many of these vendors can handle true business process management, not just workflow.

Our Advice

Critical Insight
Process-generated content cannot be divorced from knowledge worker content. The ability to combine the two is critical for engaging end users.
Focus on your primary use case and ensure that the RFP and demo reflect the key scenarios that you are looking to enable.
Simple workflow tools that are logical and work across device types are a critical part of ECM adoption.

Impact and Result
Understand what products are available to support your digital information movement.
Evaluate the vendors based on the features that matter to your organization.
Determine which products are most appropriate for your particular use case and scenario.

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  • 1. Timeline Information: How did we get here? Enterprise Content Management (ECM) started as a series of disparate but related technologies serving specific industries. The first solutions managed paper records. The market was characterized by small regional vendors for specific industries. Industry mergers and acquisitions have resulted in a relatively small number of very large vendors with diverse product offerings. Local markets are served by niche products and local consultants that resell the major products. PGCM is the transactional oriented version of ECM, including capture, records management, workflow management, and document output. There is considerable vendor overlap between ECM for Process Workers and ECM for Knowledge Workers. The largest vendors do both. A small subset of vendors address the specific needs of process workers. Cost and complexity remain key factors in determining which vendor to choose. Understand where we are now: Beware the “case management” buzzwords: Vendors are keen on capturing the burgeoning “case management” market. All of the vendors can manage cases but most require in-depth customization. Convergence of BPM and ECM is here: All of the champions in this space contain full BPM engines for extending the ECM out of just workflow and into real business process management. Mobile PGCM is rapidly maturing: The rise of mobile workers has forced vendors to offer solutions for all aspects of working out of the office. Know where we are going: The largest current disruptive factor to ECM is the continued growth of Microsoft SharePoint. It has ECM capability but is an incomplete solution. Specifically, it lacks effective tools for capture or records management. It has been omitted from this report, but other vendors are scrambling to provide integration options. The ECM space is fragmenting. Vendors are focusing on verticals or expanding to provide a horizontal solution aimed at single departments. The larger vendors will continue to move towards a consolidated information management platform that reaches into storage management to impose rules and retention policies across storage. The biggest hurdle for most ECM implementations isn’t technology related; it’s about the formulation of – and compliance with – internal policy.

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