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Take advantage of embedded BPM tools to enable knowledge transfer and information use.
ECM platforms enable many aspects of an information governance program by ensuring related pieces of content can be found even when created and stored by different departments or over long periods of time.
Most organizations struggle to create and maintain the appropriate taxonomy and metadata to fully enable an ECM system. The new generation of tools can automate many aspects through full text search and automated generation of document tags.
SharePoint has the highest adoption rate of any product in this landscape.
Look past high adoption and evaluate all of the products before settling for SharePoint. There are many products at the same or lower price point that have better features.
Focus on your primary use case and ensure that the RFP and demo reflect the key scenarios that you are looking to enable.
Usability of the system for end users and IT is the key to success with ECM products.
Impact and Result
Understand what products are available to support your content management for knowledge workers.
Evaluate the vendors based on the features that matter to your organization.
Determine which products are most appropriate for your particular use case and scenario.