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IP Telephony (IPT) is now firmly established as a viable business communications technology. However, given the high cost of implementation, IT leaders still struggle to make the case to upgrade aging legacy PBX systems. This solution set will help you:
•Gauge IPT appropriateness.
•Understand the costs, benefits and risks.
•Move forward with the IPT proposal.
Include non-financial factors in the IPT proposal, including improved operational flexibility and access to new features. If you can’t communicate the business value of these areas, you won’t be successful.