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Consumer tech invasion
 

Consumer tech invasion

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Consumer technology is invading the enterprise and IT must embrace it in order to encourage employee productivity and satisfaction. Info-Tech recommends that organizations allow personal mobile ...

Consumer technology is invading the enterprise and IT must embrace it in order to encourage employee productivity and satisfaction. Info-Tech recommends that organizations allow personal mobile devices on their corporate networks. This research addresses the following:

•Understand differences in security and management between the three major platforms – BlackBerry, Apple iOS, and Google Android.
•Evaluate the organization's position on the mobile device security scale and determine if third-party infrastructure is necessary.
•Development and enforcement of a personal mobile acceptable use policy to encourage end-user compliance and foster success.
Embrace consumer technology in the enterprise, and focus on end-user compliance to leverage productivity and maximize the potential for success.

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Consumer tech invasion Consumer tech invasion Presentation Transcript

  • Manage the Invasion of Consumer Technology Info-Tech Research Group
  • Introduction Info-Tech Research Group IT is often wary of connecting personal mobile devices to the corporate network. While not without its risks, the benefits usually outweigh the minimal costs. Learn to efficiently and safely manage the influx of consumer technology.
    • This solution set provides practical steps to take when considering or implementing an official stance on the use of consumer technology in the workplace. It will help readers understand that:
      • Like it or not, consumer technology is invading the enterprise. Recent increases in the prevalence and variety of smart mobile devices make them an unavoidable issue to consider.
      • Allowing personal devices in the workplace boosts productivity and end-user satisfaction. The majority of organizations are allowing them and having great success doing so.
      • There are several different mobile platforms . Each has its own nuances. Understand them and simplify the management of a personal mobile fleet.
      • It is not risk-free . Learn about the technologies that can help mitigate potential damage.
      • Safely merging the consumer and the enterprise begins with compliance. Draft a policy and hold training sessions to help employees deal properly with incidents and keep them from happening in the first place.
    If you can’t beat them, join them. It is safer to facilitate connecting personal mobile devices to the corporate network than have end-users connect without IT’s oversight.
  • Executive Summary Info-Tech Research Group
    • The last two years have seen a marked increase in end-user comfort with smart phones, resulting in a greater number of employees bringing in personal technology to aid with performing their job functions.
    • 83% of organizations surveyed by Info-Tech allow personal mobile devices on their corporate networks, though most do so only after an employee has signed a policy highlighting the rights of IT and the end-user regarding data on the device.
    • Regardless of whether users are bringing in tablets or smart phones, the majority of IT’s job on the management side remains the same. Focus on policy creation, management and enforcement.
    • Determine what level of mobile security your organization requires – Minimum , Basic , Enhanced or Lockdown – and implement policies and technology checks and balances accordingly.
    • Remote wipe and over-the-air encryption are the most common security functionalities put in place by organizations at all levels of the security spectrum to mitigate the threat of sensitive data leakage.
    • Understand that all mobile platforms are not created equal; each has its strengths and weaknesses. BlackBerry is the most popular personal device on the corporate network due to embedded infrastructure and advanced out-of-the-box security functionality.
    • Finally, securing end-user compliance with internal mobile policy is the largest contributor to successfully managing a fleet of personal mobile devices on the corporate network.
  • Allow personal mobile technology in the enterprise to boost productivity and end-user satisfaction.
    • Don’t dismiss personal mobile devices without consideration; there are benefits to be had by allowing end users to connect their personal mobile devices to the corporate network.
    • Think nobody’s doing it? 83% of your peers are allowing personal mobile devices on the network.
    • Determine what level of mobile security is best for your organization.
    Strategize 3 Understand 1 Implement 4 Evaluate 2
  • Support consumer technology & an increasingly tech-savvy workforce to improve productivity 0 Do Not Allow Personal Devices Allow Personal Devices 17% 83% Info-Tech Research Group BlackBerry, Apple iOS, Android, and Windows Mobile make up the majority of allowed personal devices on corporate networks. N = 144 *Respondents were asked to select all that apply, resulting in a cumulative total greater than 100%. 83% of organizations allow end users to connect personal mobile devices to the corporate network. New technology is often met with disdain from the IT group. Understand that new technology is brought into the workplace by end-users as a facilitator of job functions. Organizations that allowed devices other than BlackBerry, iOS, Android and Windows Mobile were drastically less successful than those that did not. Allow personal devices on the network, but stick to the major players to avoid being trapped in a mobile device jungle.
  • Embrace tech-savvy end-users; they are assets to the firm Info-Tech Research Group The onus of new technology introduction in the workplace has shifted from IT to the end-user. 80% of survey respondents cited end-user demand as the primary driver for allowing personal mobile devices on the network. IT The flow of new devices to the end-user was governed by IT. Users were not tech-savvy enough to take advantage of personal technology in the workplace and limited themselves to what was provided to perform their job roles. Pre-2008 IT brings technology to the end-user Post-2008 IT End-users have become more demanding about technology. The flow of new technology into the workplace has shifted from a dedicated IT group to the user. Employees are now concerned with using the latest technology to perform their jobs more efficiently, and demand that IT keeps up. End-users bring technology to IT
  • Don’t get mired in definitions; manage any mobile device that connects to the corporate network Info-Tech Research Group Smart phones make up the majority of mobile devices connecting to the corporate network, but some users may push for tablets and readers. Don’t panic. The variance in devices does not matter if you have the right management strategy in place. Tablets and smart phones access the corporate network in very similar ways. Between iPhones and iPads, for example, there is no difference in the mobile management policies needed. Tablets Smart phones Employees use these devices to...
    • Check corporate e-mail
    • Text message
    • Instant messaging
    • Connect to the Internet through corporate WiFi networks
    • Maintain and reference corporate calendars
  • Don’t try to quantify innovation & productivity benefits, but understand that they are real Info-Tech Research Group There is no accurate way to quantify the innovation and productivity benefits for employees, but understand that with improved business connectivity, you can expect the following changes: Because end-users will… Check and respond to their e-mail more often after-hours. Experience quicker… Turn-around time on time-sensitive e-mails. Third-party apps can be your friend. Android, BlackBerry and iOS all have independent app stores, which contain mobile applications, some of which are aimed at improving productivity (though some are productivity killers). Look into apps aimed at corporate productivity and connectivity for quick wins with employees. Apps designed to transfer SMS text messages over data networks as opposed to cellular networks, for example, allow users to send unlimited text messages. Most personal devices can also connect to virtual desktops. Be more aware of their availability. Meeting setup times. Generally be more in touch with the organization. Flow of information between internal and external parties.
  • Case Study: YMCA’s experience with cost reduction Info-Tech Research Group Industry: Non-Profit Segment: Small Enterprise Source: Information Technology Executive Pain Point
    • Administering and paying for corporate devices was significantly driving up costs.
    • The organization needed to find a way to maintain connectivity with employees, but remove the cost burden of maintaining corporate liable mobile devices.
    Solution
    • Allowed senior employees to keep corporate-issued phones, but mandated that data and voice contracts were personally held.
    • Junior employees were stripped of mobile devices and encouraged to bring in personal devices to connect to the network.
    • Saved $48,000 a year in mobile contracts alone.
    • Even if they were already given corporate devices, employees can be convinced to attach personal mobile devices to the network.
    • If the cost of managing a corporate mobile device fleet is becoming a burden on IT, consider switching to a personal device setup. Gift formerly corporate devices to soften the blow of transferring the cost to employees.
    Insight
      • We had a reduction in costs from no longer covering the monthly bills. We were spending about $4,000 a month in contracts and now we spend nothing .
    “ “ -IT Executive, YMCA
  • Embrace the Apple effect: the iPhone 3G exploded by being a multi-function communications & recreational device Info-Tech Research Group The introduction of Apple’s iPhone 3G in 2008 spurred a smart phone craze among recreational end-users, raising their comfort with technology. The iPhone 3G’s carrier-subsidized pricing opened the doors to smart phone adoption for the common man. With a subsidized price of $200 in 2008, 48% of iPhone 3G adopters were from households earning between $25 000 and $50 000 annually. The iPhone 3G was viewed as the first practical convergence device; it eliminated the need for multiple devices. The price tag of the iPhone and an accompanying plan were not feasible for lower-income markets – as a phone. But the value gained from eliminating the need to purchase multiple devices spurred adoption of the iPhone as an affordable does-it-all gadget. Source: comScore - ComScore Smart phones, and the iPhone in particular, are appealing to a new demographic and satisfying demand for a single device for communication and entertainment, even as consumers weather the economy by cutting back on gadgets. “ “
  • Define your security needs based on the sensitivity of your data, and act accordingly to optimize device management Info-Tech Research Group The level of policy enforcement and security your organization requires is contingent upon regulatory compliance requirements and data sensitivity. Minimum Basic Enhanced Lockdown Companies that do not provide employees with any sensitive data (e.g. trade secrets, fiscal information, and press releases) do not need to invest in infrastructure to increase device security. Creating end-user mobile device policies and conducting training for such organizations is often unnecessary. Companies that are concerned with employees carrying sensitive data in their corporate e-mail accounts must create a mobile device policy to enforce the right to remote wipe user devices and mandate password protection. End-user training on policy and compliance are also required. Enhanced security measures must be taken by organizations that have highly sensitive data in employee in-boxes and calendars. These organizations must develop a mobile device policy, conduct training, and consider limiting adoption to only devices with over-the-air encryption, such as BlackBerry. Lockdown is necessary for those organizations that must adhere to regulatory compliance and house potentially damaging business data on end-user devices. In general, these organizations should only be considering BlackBerry. Those that accept other devices must implement third-party management tools, policies, conduct training, and limit device adoption. Organizations with more employees had less success in allowing personal devices on their networks. Large organizations should be particularly stringent in mitigating the risks of incorporating consumer technology, and look towards Enhanced and Lockdown levels of mobile security.
  • Multiple mobile platforms exist for end-users; understand the nuances of each.
    • RIM’s BlackBerry offering excels at security, but iOS and Android have traditionally been more fun; these lines of differentiation are beginning to blur as BlackBerrys get more fun , while iOS and Android become more enterprise-appropriate.
    • The majority of organizations allow BlackBerrys and iPhones on the corporate network, with Android catching up fast.
    • Match your level of required mobile security to the platforms you can and cannot accommodate on the network.
    Strategize 3 Evaluate 2 Implement 4
  • Three players dominate the smart phone market Info-Tech Research Group
    • Developed by Canadian company Research In Motion, the BlackBerry was introduced to the market in 2002.
    • Unlike the Android and iOS offerings, BlackBerry has a limited app store.
    • Requires implementation of BlackBerry Enterprise Server (BES) or BES Express to integrate with the corporate e-mail infrastructure.
    • Security is the platform’s biggest strength, as data is encrypted on the device and over the air with a native BES setup.
    • Developed by California-based Apple Inc., iOS runs only on Apple devices, such as iPhone, iPod Touch, and iPad.
    • The original iPhone OS was introduced on Apple’s first iPhone in 2007.
    • The OS is updated with new releases of the iPhone and also sees regular patching between major updates.
    • The Apple app store is the largest of any mobile platform, now carrying over 300,000 apps.
    • The security offering of iOS (renamed from iPhone OS) is less robust than BlackBerry, but is adequate for most organizations and can be improved with 3 rd party technology.
    • Seeded by Google in 2005, Android-based handsets started to become available in 2008.
    • Unlike BlackBerry and iOS, Android is not a manufacturer-specific OS and runs on handsets from a variety of manufacturers.
    • The OS is the only one of the big three available as open source under the Apache Software License.
    • While not as large as the iOS app store, the Android application pool is growing quickly, and contains over 100,000 apps.
    • Security offering is slightly less effective than iOS out of the box, as Android does not support as many ActiveSync IT policies.
    • Ranked first among all smart phone OSes sold in the US for the 2 nd quarter of 2010 at 33%.
    Each available platform offers benefits and disadvantages relative to competing solutions; more importantly, the cost of infrastructure will be impacted by what you decide to support. BlackBerry Apple iOS Android
  • BlackBerry dominates the market in terms of security features, but offers little to recreational end-users Info-Tech Research Group 15 Company Headquarters Primary Advantage Research In Motion (RIM) Waterloo, Ontario Security features are largely ahead of competitors. Primary Disadvantage Smallest app store 68% of businesses allow BlackBerrys on their corporate network. Bottom line: as the security leader, there is no reason to disallow BlackBerry. For businesses with compliance regulations or sensitive data, it may be the only option. Security. Native security features beat out iOS and Android. Dedication to enterprise. RIM dominates in the enterprise, and would like to keep it that way. BlackBerrys and the upcoming RIM PlayBook tablet will continue to focus on business features but are rapidly catering to the consumer market as well. Physical keyboard. Most business uses require quick text-based communication. Many users find that a physical keyboard has an advantage over the touch-screen-only input of the iPhone and some Android devices. The ugly duckling. With the exception of the touch-screen-equipped BlackBerry Torch, the buttons and menus of BlackBerrys are starting to look dated. A non-intuitive interface means more help desk calls asking which thing to press to make it do that thing. Smaller app store. Having fewer apps than other platforms may limit on-the-go productivity that requires specific software, and be less appealing to users. Strengths Challenges
  • Offering the largest app store & strong multimedia capabilities, Apple’s iOS is the people’s choice Info-Tech Research Group Company Headquarters Primary Advantage Apple Inc. Primary Disadvantage Cupertino, California Largest app store & community Security is lacking in comparison to the BlackBerry Employee demand. With the recent introduction of the iPhone 4 and iPad, iOS devices lead in new connections to corporate networks in 2010. Ease of use. A user-friendly interface and walled-off app store mean more employees using their devices without issue, and fewer cries for the IT department’s help. The most apps, the most fun. There are plenty of productivity apps in Apple’s massive store, allowing employees to keep in touch on the go. The hardware is ideal for consuming media. 50% of businesses allow iOS devices on their corporate network. Enterprise ready? Although Apple is finally taking enterprise seriously with iOS 4, the corporate environment is still not the iOS device’s native habitat. BlackBerry is at the top of the enterprise food chain. The most apps, the most fun . The same multimedia and app capabilities that aid productivity can distract from corporate goals. More apps also means more potential for security breaches or accidental sharing of sensitive data. Bottom line: give the people what they want. Allow iOS devices unless there are specific reasons not to. Strengths Challenges
  • Android remains the only open source offering in the big three, and is gaining market share quickly Info-Tech Research Group Company Headquarters Primary Advantage Google Inc. Primary Disadvantage Menlo Park, California Open source OS Concerns about applications storing and distributing private information Future proof. Androids are taking over the world. Google’s OS is the fastest growing platform of 2010, with a thriving ecosystem of hardware and apps. Android is unlikely to self-destruct any time soon. Open development. An open development platform allows easy access to productivity apps, or development of custom apps to fit the organization's needs, without the hassle of requiring third-party approval. 30% of businesses allow Androids on their corporate network. The cost of openness is security . Fraudulent apps can and have been developed to gather and transmit sensitive information for nefarious purposes. Determining an app’s trustworthiness is left to the end user, who may not always be the best judge. Fragmented. With a variety of devices made by several different companies, some with custom versions of the OS, demand for support may be more frequent and more taxing compared to the more focused iOS and BlackBerry lineups. Bottom line: you will encounter an Android soon. Learn to deal with its potential security limitations. Strengths Challenges
  • Windows Phone & Symbian round out the top five, but are significantly less popular among North American end-users Info-Tech Research Group
    • Microsoft’s Windows Mobile OS has been on phones since 2000.
    • Windows Mobile is being phased out to make room for its successor, Windows Phone 7.
    • Early buzz pegs Windows Phone 7 as impressive, but it remains to be seen if it will be another mobile OS contender, or too little too late.
    • Open development, but tightly controlled app store.
    • Typical security features present, with some extra protection for good measure.
    • Exchange and Mobile Office are useful in enterprise, but primary audience is consumer market.
    • Originally owned by Finnish corporation Nokia, the Symbian OS has been on smart devices since 2000 and became open-source in 2010.
    • Symbian is the worldwide leader, powering nearly half of all smart phones sold, but lacks penetration in North America.
    • Runs on a variety of phones.
    • Open development platform, but certain capabilities require authentication.
    • Security has been a problem, but increasingly stringent app requirements have alleviated most threats.
    • Compatible with Microsoft enterprise solutions, such as Exchange ActiveSync.
    • First appeared on the Palm Pre smart phone in 2009.
    • Palm was recently purchased by Hewlett-Packard. HP is dedicated to updating webOS and leveraging it into new smart phones, as well as tablets and other devices.
    • Although webOS does not currently have a large market share, HP’s enthusiasm makes it worth watching.
    • Runs only on Palm branded devices.
    • Uses existing technologies such as HTML5, Java, and CSS for easy development. Development requires registration, but is open and free for in-house applications.
    • Focus on integrating email, calendars, and social networking (including Exchange ActiveSync support) facilitates constant connectivity.
    Windows Mobile Symbian OS webOS
  • A few management solutions embrace many platforms Info-Tech Research Group Although each platform has its own challenges and idiosyncrasies, there are commonalities that make managing them less daunting than it first appears.
    • All platforms discussed here support Microsoft Exchange ActiveSync for e-mail, contacts, calendars, and tasks.
    • Basic security features, such as requiring a PIN, are present on all modern devices.
    • The fundamental connectivity apps – e-mail, contacts, and calendar – are native to all devices and fairly intuitive to an increasingly technology-educated workforce.
    • Tablet computers have emerged from obscurity wearing the same operating systems as smart phones, and they are managed in exactly the same way.
    • The sharpest divide is between BlackBerry and all other platforms. Management solutions such as BlackBerry Enterprise Server only work with BlackBerry. Third-party solutions like Good Technology, MobileIron, and Sybase iAnywhere, work with everything but BlackBerry.
    BES 3 rd Party Exchange
  • There are various risks involved with each platform; learn what they are, and how to mitigate them most effectively.
    • Data leakage and increasing support costs are the organization’s primary arguments against personal mobile device adoption.
    • Remote Wipe and Over-the-Air (OTA) Encryption are the most effective ways to ensure lost or stolen devices do not leak sensitive information, and that information is not intercepted while in transit.
    • Third-party infrastructure, such as Good Technology, Sybase iAnywhere, or Mobile Iron are effective tools for organizations with Enhanced or Lockdown mobile security requirements.
    Strategize 3 Evaluate Implement 4
  • Technological features, such as remote wipe and over-the-air (OTA) encryption, decrease data security risks Info-Tech Research Group Native functionality on the BlackBerry via BES and BES Express, iOS and Android devices require third-party infrastructure, including Exchange ActiveSync, to implement remote wipe and OTA encryption. Remote Wipe Remote wipe functionality provides IT with the access to wipe a device back to factory defaults in the event it is lost or stolen. Organizations that require Enhanced or Lockdown levels of mobile security must include a remote wipe agreement in their mobile policy and invest in 3 rd party infrastructure to enable remote wipe on iOS and Android devices. OTA Encryption OTA encryption allows IT to encrypt messages in transit between corporate mobile devices. The encryption prevents them from being intercepted and decoded by a third party. Again, this is largely a concern for organizations that require Enhanced or Lockdown levels of mobile security. An investment in third-party infrastructure is required to enable this functionality on iOS and Android devices.
  • Leverage Exchange ActiveSync mailbox policies across Android & iOS personal devices to minimize security threats Info-Tech Research Group Exchange ActiveSync mailbox policies enable IT to apply a common set of policy and security settings to individual or grouped users to efficiently control data connections to personal devices. At a minimum, implement the following Exchange ActiveSync policies across varying levels of mobile security: A full listing of available Exchange ActiveSync policies is available via Microsoft TechNet, here . Minimum Basic Enhanced Lockdown
    • Password enabled
    • Remote wipe
    • Minimum, plus the following:
    • Device encryption enabled
    • Basic, plus the following:
    • Require device encryption
    • Password expiration
    • Over-the-air encryption via 3 rd party infrastructure
    • Enhanced, plus the following:
    • Require encrypted S/MIME messages
    • Require storage card encryption
    • Minimum device password complex characters
    • Maximum failed password attempts
  • Consider third-party servers as critical to successfully managing personal mobile devices 0 Info-Tech Research Group 49% 59% Exchange 50% +20% 51% BES Third-Party 54% 49% Use Do Not Use Organizations that use third-party infrastructure to manage personal mobile devices were 20% more successful than those that did not. Degree of Success 45% of organizations that are facing issues with end-user policy compliance adopt third-party infrastructure to manage personal mobile devices.
    • Third-party infrastructure, such as Mobile Iron, iAnywhere Afaria, and Good Technology enable advanced encryption and management functionality.
    • Organizations that adopted third-party infrastructure to aid with personal mobile device management were markedly more successful than those that did not.
    Using a [third-party] server is a little bit more costly than not, but with sensitive data it is the best option. The third-party server makes our iPhones as secure as the BlackBerrys we have on the server. “ “ - IT Director, Entertainment
  • Draft a policy and conduct training sessions to ensure users abide by it to mitigate security risks.
    • Having employees sign a personal device mobile acceptable use policy that outlines the rights of IT is critical to data security, especially in the event of loss or theft.
    • Signing a policy isn’t enough; run training seminars with employees to ensure they understand the policy’s nuances.
    Evaluate Implement 4
  • Draw a line in the sand: tell end users what they can and can’t do to decrease the effect on support costs % Info-Tech Research Group Do support end-users with the following problems: Don’t support end-users with the following problems:
    • My phone won’t receive e-mails.
    • My phone and calendar won’t sync.
    • My phone can’t access Active Directory.
    • My phone wont turn on.
    • My phone is frozen.
    • My screen is cracked.
    In short, when it comes to personal device support, focus on mitigating connectivity issues with corporate infrastructure. Leave end-users to manage their own devices when it comes to hardware and support issues. 52% of respondents strongly agreed with the following statement: Help desk support requirements have increased [since allowing personal devices on the network]. n = 113 The majority of survey respondents interviewed saw an increase in support costs after permitting personal devices on the network. Those that did not focused heavily on developing a policy that outlined resolution options for common issues.
  • Maximize the potential for success by securing user compliance with internal personal mobile standards Info-Tech Research Group Policy training and enforcement, coupled with technological enforcement, are the largest drivers of user compliance. User compliance is the single largest predictor of success when allowing personal mobile devices onto the corporate network, accounting for 13.5% of the variance in success. Policy Training Technological Enforcement Policy Enforcement User Compliance 54% 7% 35% Contribution to user compliance. User Compliance Drivers Mobile Security Incidents Organizations that saw mobile security incidents decrease were deemed more successful than those that had not. Helpdesk Support Requirements Organizations that saw helpdesk support requirements decrease were deemed more successful than those that had not. Accessibility for Remote Employees Organizations that saw accessibility for remote employees increase were deemed more successful than those that had not. Costs Organizations that saw costs decrease were deemed more successful than those that had not. Success was defined by survey respondents’ rating of the following factors:
  • Develop a policy to ensure that end users are informed of what is & is not acceptable Info-Tech Research Group
    • IT’s right to remote wipe mobile devices in the event of loss, theft, malware infection or compliance incident.
    • IT’s right to refuse access to the corporate network to any end-user deemed unfit.
    • The expectations of the end-user to adhere to strict data confidentiality standards.
    • The requirement that end-users implement alphanumeric passwords on mobile devices.
    • The level of support end-users can expect from the internal service-desk regarding personal mobile devices.
    Use the Personal Mobile Device Acceptable Use Policy to outline:
  • Conduct training sessions to reinforce the policy & provide behavioral examples Info-Tech Research Group
    • The purpose of the personal mobile device acceptable use policy.
    • The major points of the personal mobile device acceptable use policy, especially security and expectations.
    • A case study highlighting appropriate actions in common situations, such as device loss or theft.
    • Consequences for failing to adhere to the policy.
    • IT’s rights regarding wiping, restoring, and managing personal mobile devices.
    Use the Personal Mobile Device Policy Training Slideshow to reiterate and highlight:
  • Respondents cited security as the foremost reason for not allowing personal mobile devices on the corporate network Info-Tech Research Group Data and corporate security remain the largest factors against personal mobile devices in the workplace, but support, policy enforcement, lack of control, and corporate liability also remain significant detractors from adoption.
  • Corporate mobile devices – soon to be a thing of the past Info-Tech Research Group As personal mobiles infiltrate the organization, the days of corporately owned devices are numbered. 83% of survey respondents allow personal mobile devices on the corporate network; Info-Tech believes this to be the beginning of an increasing trend, resulting in adoption of personal mobile devices. The increase in personal devices coupled with the continued pressure on IT to reduce spend will result in corporate devices going the way of the dinosaur in favor of personal mobile devices. Current industry rates show Android to be the #2 player in the mobile platform market, and gaining quickly. Info-Tech believes that the development potential of the platform and the multi-manufacturer support it has received, Android will be the uncontested market leader by 2013. Android will be the number one mobile platform by 2013. App stores are currently using the quantity of apps as a selling point for the recreational user. Info-Tech believes this driver will begin to dissipate as app stores converge on functionality, with resulting quality and usefulness becoming primary drivers. The differentiators between app stores across platforms will move from quantity of apps to quality & usefulness. Info-Tech predicts major upcoming changes in the way users perceive and interact with mobile devices.
  • Summary Info-Tech Research Group
    • Consumer technology is invading the workplace. However, unlike an alien invasion, incoming personal devices bring great potential benefits to humanity – and to the IT department. Reduced costs and increased productivity follow tech-savvy employees into the enterprise.
    • The current big three mobile platforms – BlackBerry, Apple iOS, and Android – each have their strengths and weaknesses. Understand how to leverage the strengths and avoid the weaknesses of every personal device that comes in.
    • Stick to the major mobile platforms to avoid management headaches, but be up to speed on the less popular offerings, and realize that a variety of platforms does not always mean a variety of management techniques and technology.
    • Define your security requirements and take a personal device stance that aligns with them. At a minimum, have a password policy and enable remote wipe as an option. Consider more advanced options and/or third-party management technology, if users are storing sensitive data.
    • Focus on the biggest determinant of success: user compliance . Have a clear policy, and train users to be aware of how to properly use their device in conjunction with the corporate network. Put down limits on what IT can help with, to avoid increased support costs.
    • Info-Tech believes that corporately-owned devices are being driven off the planet in favor of the new rulers-of-mobile in the enterprise: personal devices . Adapt or face extinction.