Info-Tech has worked with clients dealing with end user apathy and staff burnout that required a complete resuscitation of help desk operations, as well as clients struggling with inefficient processes and strained resources that needed optimization.
This solution set will:
•Identify whether your help desk needs resuscitation or optimization.
•Provide a clear resuscitation program.
•Outline best practices for optimization.
Work through Info-Tech’s client-tested resuscitation or optimization program to improve help desk service delivery in a growing enterprise.