Agile UX af Tina Øvad, Radiometer Medical og AAU

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Oplægget blev holdt ved InfinIT-arrangementet Temadag om integrering af usability-arbejde i agile udviklingsprocesser, der blev afholdt den 6. maj 2014. Læs mere om arrangementet her: http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/hvordan_kombineres_agil_udvikling_og_usability-arbejde.htm

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Agile UX af Tina Øvad, Radiometer Medical og AAU

  1. 1. AGILE UX WHAT IS GOING ON?
  2. 2. INTRODUCTION Tina Øvad Engineering Psychologist Industrial PhD at Radiometer Medical Working with the integration of user experience design in the agile software development at Radiometer Medical.
  3. 3. MY PROJECT
  4. 4. WHAT YOU WILL KNOW AFTER THIS PRESENTATION •  What is going on in literature •  How it is done IRL •  How to succeed
  5. 5. IN LITTERATURE: PARALLEL UX/SPRINT ZERO
  6. 6. IN LITTERATURE: SATELLITE
  7. 7. IN LITTERATURE: USCRUM
  8. 8. IN LITTERATURE: FURTHER FINDINGS •  The user experience designers initiate their work before the software development team is engaged, inducing that the development do not achieve the cross functional synergy of working interdisciplinary. •  The software developers have not been used as a user experience work resource. •  Guidance is missing on how to integrate the two processes in the day-to-day work.
  9. 9. IN REAL LIFE Interviews with eight companies that: •  Develop either software or develop software and physical products •  Has different sizes •  Has different UX maturity levels
  10. 10. IN REAL LIFE UX MATURITY MODEL Level   Characteristics   Description   8   Embedded UX   UX design affects the corporate strategy, and UX activities are beyond design.   7   Integrated UX   UX is integrated and used in every phase of the development process and the company begins to use UX data to determine what should be developed.   6   Systematic UX process   UX design is used systematic and consistent in the company and there exist multiple activities and milestones. The company has a UX design standard or a centralized definition of preferred design patterns.   5   Managed UX   An official UX group exists and a UX manager has the overall view over the UX activities throughout the company and products. However, UX design is not incorporated in the business model, but work is done to incorporate UX across the company.   4   UX breakthrough   Management has noticed the ad hoc UX work and UX work gets a budget. UX work is now planned and the company relays on UX results.   3   UX grass root movement   Ad hoc UX is the main theme at this level. A UX grass root movement is grabbing the “low- hanging fruits” and is beginning to conduct simple in-house user tests.   2   UX interest   UX design is recognized, but UX work is developer-driven. The developers have to rely on their own intuition, personal judgment and logic.   1   Hostility towards UX   “A good user is a dead user” describes this level very well. A company often has to have had a design catastrophe before the management is ready to consider working with UX design.   Based  on  the   usability  maturity   models  by   Nielsen  (2006a),   Nielsen  (2006b)   and  Temkim   (2008)
  11. 11. IN REAL LIFE Terminology
  12. 12. IN REAL LIFE 51 2 Ad hoc Have processes Are developing a process 4 3 1 Test + experience Experience Test + experience + theory 0 1 2 3 4 Usability testing Customer visits Think aloud IDA Heuristic UX tests Developers observe
  13. 13. IN REAL LIFE 51 2 Ad hoc Have processes Are developing a process 5 2 1 Scrum Scrum + Lean Scrum + Waterfall 0 1 2 3
  14. 14. HOW TO SUCCEED •  Use the software developers as UX resources •  Integrate UX in sprints •  Make and describe UX processes •  Describe how to work with (agile) UX on a daily basis
  15. 15. LITERATURE Parallel Integration/sprint zero: •  Sy, D., 2007. Adapting Usability Investigations for Agile User-centered Design. JUS - J. Usability Stud. Vol. 2, 112–132. •  Beyer, H., Holtzblatt, K., Baker, L., 2004. An Agile User-Centered Method: Rapid Contextual Design. •  Kollmann, J., 2008. Designing the User Experience in an Agile Context. Faculty of Life Science, University College, London, London. •  Miller, L., 2005. Case Study of Customer Input For a Successful Product. Satelitte Approach: •  Kollmann, J., 2008. Designing the User Experience in an Agile Context. Faculty of Life Science, University College, London, London. Uscrum: •  Singh, M., 2008. U-SCRUM: An Agile Methodology for Promoting Usability. Presented at the Agile 2008 Conference, IEEE Computer Society. Interview with Danish Companies: •  Øvad, T., Larsen, L.B., Yndgaard Sørensen, S., Skriver, J., 2014. The Current State of Agile UX in the Danish Industry. Journal of Usability Studies. (Pending approval) •  Øvad, T., Larsen, L.B., Yndgaard Sørensen, S., Skriver, J., 2013. The Current State of Agile UX in the Danish Industry – the Report. Submitted to DUXFOR Maturity models: •  Nielsen, J., 2006a. Corporate Usability Maturity: Stages 1-4. [Online] Available at: http://www.nngroup.com/articles/usability-maturity-stages-1-4/ •  Nielsen, J., 2006b. Corporate Usability Maturity: Stages 5-8. [Online] Available at: http://www.nngroup.com/articles/usability-maturity-stages-5-8/ •  Temkin, B., 2008. The Customer Experience Journey. [Online] Available at:http://experiencematters.wordpress.com/2008/09/18/the-customer-experience- journey/
  16. 16. CATCH ME AT: tina.oevad.pedersen@radiometer.dk http://dk.linkedin.com/in/tinaoevad/

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