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Become A Best Run Inecom Client - Remote Services Platform


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Inecom explains how to get the most out of your support contract with Inecom and SAP Business One

Inecom explains how to get the most out of your support contract with Inecom and SAP Business One

Published in: Self Improvement

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  • This would be the end of the Run Better story… Thank you very much for your time.
  • RSP for SAP Business One helps customers implement better, operate better and innovate better. RSP for SAP Business One helps our customers do what they do best, even better!
  • This would be the end of the Run Better story… Thank you very much for your time.
  • Transcript

    • 1. Remote Services PlatformInecom Managed Services
    • 2. Become a Best-Run Inecom Clientwith Remote Support Platform for SAP Business OneRun Better with RSPRSP has been engineered to Lower Operatingmitigate implementation andoperational risks, reduce Costs Improve ReduceTCO and to get the most Business Businessvalue out of SAP Business Efficiency DowntimeOneRSP for SAP Business One Simplifiedhelps Inecom customers do Upgrade Innovatewhat they do best, even Process Fasterbetter! © 2011 SAP AG. All rights reserved. 2
    • 3. RSP for SAP Business OneIn a Nutshell Life Cycle Management solution for monitoring, protecting and managing your SAP Business One system Customer Embedded Signs Upgrade Contract Wizard RSP Installs Product Support Contracted and Patch Software Distribution Embedded Monitoring Configuration Go-Live and Curing Wizard Check© 2011 SAP AG. All rights reserved. 3
    • 4. RSP for SAP Business OneSimple Life Cycle Management ToolMonitor, Protect, Keep Up To Date and Heal with one Inecom break through ineasy to use application supporting customers remotely Single User System Embedded Partner Channel Interface Monitoring services and the Studio Dashboard with key  Traffic lights indicate  SAP Business One  Inecom Tasks information application readiness software updates  Assign Tasks to one or Full management and  Overview of hardware  Supports huge file many customers monitoring of installed and software transfers  Assign customized components configuration  Over 60 Health Checks solutions to selected Wizard based approach  Overview of business customers  Many Corrective Tasks for user communication setup and customization  Request large file level  Customized Solutions Repository of reports transfers  Pre-upgrade tests © 2011 SAP AG. All rights reserved. 4
    • 5. RSP Key FeaturesReal-time System MonitoringRSP scans and reports on system readiness to ensure smooth daily business operations System Status Report provides comprehensive system assessment  Automatic checks on important system factors such as disk space and back-up status  Detailed information on business setup and customization  Overview of hardware and software configuration  Traffic lights to visually indicate system readiness and areas that need attention  Reports highlight changes compared to the previous reports and include previous data © 2011 SAP AG. All rights reserved. 5
    • 6. RSP Key FeaturesHealth Checks for Improved Process PerformanceRemote Support provides health checks on various areas of our customer applications against data inconsistencies, and alerts for potential issues to eliminate performance bottlenecks at an early stageOver 60 Health checks: Inventory valuation  Pre-upgrade assessments Financial consistency  Sales and purchase process evaluation Year-end closing © 2011 SAP AG. All rights reserved. 6
    • 7. RSP Key FeaturesAutomated Reports Notify SAP and Partners on Incidents Remote Support Platform  Automated issue diagnosis and reporting (RSP) without manual intervention  Reports are securely transferred to Partner and SAP Support systems via the Web, An issue reducing the time spent on troubleshooting is detected and resolving issues SAP gets notified over HTTPS protocol Partners receive reports via SMTP gateway Report is  Variety of report options including XML and prepared HTML that contain detailed information about: (XML/HTML) Issue description Resolution Party that should process the resolution (i.e. SAP Support, Partner, or Customer)END USER SAP SUPPORT Inecom  Inecom and customers can decide how results of executed tasks are routed and who receives information© 2011 SAP AG. All rights reserved. 7
    • 8. RSP Key FeaturesAccelerated Problem Resolution with Self-healing WizardSelf-healing wizard allows you to remotely deliver fixes to SAP Business One installations with minimal intervention, maximizing accurate resolution Report with detailed issue Inecom runs the Fixes are executed description and resolution healing wizard and automatically; is sent to the Partner selects fixes to apply changes archived for future references Detect, execute and document in 3 easy steps © 2011 SAP AG. All rights reserved. 8
    • 9. RSP Key FeaturesStreamlined Software Updates and Patch Downloads  Inecom receives notifications on new software updates and can either set RSP to automatically download recommended updates, or choose to manually manage the updates.  Configurable download settings - e.g. bandwidth speed, time of day - avoid connectivity lags during business hours. One simple screen to view all software packages and  RSP keeps itself up to date through silent monitor download status installations and upgrades, eliminating additional configuration or maintenance efforts.© 2011 SAP AG. All rights reserved. 9
    • 10. RSP Key FeaturesSimplified database and log file transfers to SAPRSP simplifies the database or log file transfers to SAP systems by providing a simple guided procedure to select, compress, and upload RSP for SAP Business One allows you to specify bandwidth speed and time of day for when the uploads should be performed so you can avoid connectivity lags during business hours. Inecom receive database requests From within RSP, they identify Inecom can monitor from SAP either via SAP Service relevant databases and/or files progress, pause or resume Marketplace or via RSP and upload with only a few clicks activity if necessary.Select, Compress, and Upload in 3 easystepsNo file size restrictions © 2011 SAP AG. All rights reserved. 10
    • 11. RSP Key FeaturesAutomatic Data Maintenance in SAP Systems RSP eliminates the need to manually update customers’ system data on SAP Service Marketplace by automatically sending the installation data to SAP  What is System Data? System Data provides technical information on SAP Business One customer installations such as database type and version, SAP software and add-ons, Windows version, and language setup.  Why should I maintain it? Accurately maintained system data enables SAP to solve your problems more effectively and with higher quality results  What does RSP do? By using RSP, your system data will be maintained automatically on SAP Service Marketplace so you and your customers can get targeted and higher quality Avoid manual administration of data resolutions based on specific customer situations in SAP Systems © 2011 SAP AG. All rights reserved. 11
    • 12. New User InterfaceSimple Navigation via Central Management Console© 2011 SAP AG. All rights reserved. 12
    • 13. Simple Installation Process  RSP can simply be downloaded from the SAP Service Marketplace  The current version supports the SAP Business One 8.8 Release Family  No additional hardware required. RSP complies with all hardware and software requirements applicable to standard SAP Business One installation  Can be installed in as little as 7 minutes / OR by default if you are installing SAP Business One release 8.8 onwards  Always up-to-date with automatic software upgrades Downloads and Installs in less than 7 minutes INTERNET© 2011 SAP AG. All rights reserved. 13
    • 14. Benefits from RSP as a CustomerRun Better with RSP for SAP Business One 24/7 Reduce your TCO due to increased operational effectiveness and decreased time for support Minimize unplanned downtime and business disruption Achieve peak system performance, stability and improved data consistency Get accelerated and predictable problem resolution Reduce time for system maintenance (i.e. Simplified upgrades, automated back-ups, and repairs)© 2011 SAP AG. All rights reserved. 14
    • 15. Remote Support Platform (RSP) for SAP Business OnePrimary Support Platform for SAP Business One Support Services RSP is the primary support platform for receiving SAP Business One support services. RSP is simple to install, use, and is FREE for customers on maintenance. See appendix slides or visit the SAP Business One Customer Portal to review key SAP Business One support services only delivered via RSP as of January 2013. Contact Inecom in order to have Remote Support Platform for SAP Business One installed. © 2011 SAP AG. All rights reserved. 15
    • 16. Thank You!Inecom Managed Services