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Inductus - Quality policy

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Inductus - Quality policy Document Transcript

  • 1.     Quality Policy StatementThe Inductus Consultants (P) Limited (ICPL) is dedicated to the quality policy that willensure that its products and services fully meet the requirements of its customers at all times.The goal of the company is to achieve a high level of customer satisfaction at all times byutilizing IICS (Inductus Integrated Consulting Solutions) through integration of services ofall divisions.Commitment to the implementation of supporting managerial and business operationalsystems is essential to realizing goal.ICPL believes in the concept of client and supplier working together in pursuing this policyand in continually striving for improvements in service quality.The quality policy is based on 3 fundamental principles: 1. Ensuring that we fully identify and conform to the needs of our customers. 2. Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them. 3. Everyone understanding how to do their job and doing it right first time.To ensure that the policy is successfully implemented, staff will be responsible for identifyingcustomer requirements, and ensuring that the correct procedures are followed to meet thoserequirements.Objectives needed to ensure that the requirements of this policy are met and that continualimprovement is maintained in line with the spirit of the policy, will be set, determined andmonitored at Management Review.The quality policy principles and objectives will be communicated and available to staff at alltimes. Training will be an integral part of the strategy to achieve the objectives.Within this Policy we are committed to operating our Company under the disciplines andcontrol of a Quality Management System conforming to the International Standard 1S09001:2000, planned and developed jointly with our other management functions.We are all committed to operating continuously to this standard and we will maintain thenecessary Quality Approvals consistent with our customer requirements.
  • 2. Our Company will constantly review and improve on our services to ensure tasks arecompleted in the most cost effective and timely manner for the benefit of all our customers.We shall ensure that all our personnel understand and fully implement our Companyspolicies and objectives and are able to perform their duties effectively through an ongoingtraining and development program. -Sd-Managing DirectorInductus Consultants (P) Limited Mission: Leadership thru Persistent Focus on People, Process & Quality (PPQ)