Top 5 things to build a success software outsourcing firm out from Vietnam
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Top 5 things to build a success software outsourcing firm out from Vietnam

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This is the slide deck that Mr. Viet Hung Nguyen presented at the 27th CIO Vietnam offline event.

This is the slide deck that Mr. Viet Hung Nguyen presented at the 27th CIO Vietnam offline event.

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Top 5 things to build a success software outsourcing firm out from Vietnam Top 5 things to build a success software outsourcing firm out from Vietnam Presentation Transcript

  • TOP 5 THINGS To build a success software outsourcing firm out from Vietnam Presented by Viet Hung KMS Vietnam’s Managing Director 1
  • This is to prepare for Software Outsourcing practitioners around Vietnam, inspired by the story of KMS. 2
  • KMS STAFF GROWTH IN 5 YEARS 600 484 500 446 401 400 300 300 200 200 65 100 6 5 20 17 18 18 18 0 US   Vietnam   Global   3
  • THE TOP 5 THINGS TO MAKE IT HAPPEN FROM 0 TO 500 1.  2.  3.  4.  5.  Market & client selection The culture Staff selection & staff development The key metrics And finally, aim for something long enough 4
  • MARKET / CLIENT SELECTION Picturing how do your clients look like? §  Which countries? America? Europe? Japanese?... §  Type of business? Software product/services company vs. not? §  Size? §  Size of the company: SMB vs. not SMB? §  Startup vs. matured? §  Size of the outsourcing projects? §  Engagement preference? “ §  Long term partnership? Or just pure staff augmentation? Select the niche focusing around your strength. 5
  • “ THE CULTURE No option, but your guys have to fit with your clients’ culture. In outsourcing business, we often deal with the differences between the West and the East §  Communication / Language §  Integrity: Honest, keep your promise, and be accountable §  Transparency Not mentioning the challenges of different time zone and the long distance between offshore and onsite, must build trust through common culture / behavior 6
  • “ STAFF SELECTION AND STAFF DEVELOPMENT You don’t build business.You build people and people build business. §  Staff selection 3,738  1st   round   interview   7,575   qualified   CVs   1,249  2nd   round   interview   450+  people  at  KMS   7
  • “ STAFF SELECTION AND STAFF DEVELOPMENT You don’t build business.You build people and people build business. §  Staff selection §  Staff development §  Through training program §  Fresher program §  Leadership development program §  Technical development program §  Through real work opportunities Any of the above are hard to work, if you don’t have a positive and connection corporate culture. Refer http://www.amazon.com/Fired-Burned-Out-Creativity-Productivity-ebook/dp/B007V91MVE/ for how to build a connection culture. 8
  • “ THE KEY METRICS The top metrics for survival in outsourcing business is utilization. But wait, how much is it …good? 9
  • “ AIM FOR SOMETHING LONG ENOUGH If you don’t see that far, how do you know you’re if you’re on the right path? Some questions to ask §  What do you see in the next 5 years? 10 years? And beyond that §  Is software outsourcing is the means or the purpose? I suggest you to think about how to build a sustainable business. And once again, it would be around building people. 10
  • THE TOP 5 THINGS 1.  2.  3.  4.  5.  Market & client selection The culture Staff selection & staff development The key metrics And finally, aim for something long enough 11
  • “ FINAL WORDS It’s a $30 bil market out there in US, waiting for you. Do it or lose it. 12
  • THANK YOU © 2014 KMS Technology