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The business case for Managed IT and Communications

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  • 1. THE BUSINESS CASE FOR MANAGED IT & COMMUNICATION SERVICES / 30 Sep 2010 Richard Quine Product Director, Voice & Unified Communications
  • 2. Question / What are Managed IT Services?
  • 3. Question / Aren’t Managed IT Services the same as IT Outsourcing?
  • 4. Answer / As a Managed IT Service Provider, we provide wholesale, on-demand data & voice services, managed 24x7x365, to IT departments so that they don’t have to do it themselves /
  • 5. Answer / Importantly, Managed IT Services allows a IT department to focus on managing information rather than managing Technology /
  • 6. Our Core Differentiator / While some providers chose to focus on one – or a few services – InTechnology’s core differentiator is that it is expert in the full suite of Managed IT & Communications Services and Cloud based delivery models /
  • 7. FOUR REASONS TO CONSIDER MANAGED IT SERVICES /
  • 8. Reason 1: Implementation / • With a hosted service, all the infrastructure work has been done – you just connect - We can also come to site and install it for you • Fancy DIY IP Telephony? - You may not realise the complexity until you start, and then it’s too late - InTechnology has the experience of installing 16,000 hosted IP voice users • Maybe DIY Microsoft OCS & Exchange? - But why bother? - InTechnology OCS and Exchange service can be deployed within days, with new users added instantly
  • 9. Reason 2: Budget / • Capital efficient - With no new equipment or software to buy, capital budget needed is usually very low - Maybe you are thinking of spending £1000s on a new IP PBX? - A fully managed IP telephony service costs from just £8 per user per month, including the phone • Flexible - You also have the benefit of only paying exactly what you need, when you need it - Hosted services mean you can flex up and down without worrying about future demand until it happens
  • 10. Reason 3: Priorities / • Focus on strategic, not operational - You have a limited IT budget and a small team - Hosted services allows you to focus your resources on what’s important • InTechnology has already invested £100m in a world-class shared IT infrastructure - Our economies of scale allow us to offer you a 24x7 carrier managed service for less cost than you think - You can forget about routine maintenance, leave this to us
  • 11. Reason 4: Risk / • InTechnology is the UK’s most experienced hosted IP voice provider - We made our mistakes a long time ago so you don’t have to • Use InTechnology consultants and project managers as an extension of your IT team - Whenever we deploy a new service, it is built to your exact requirements - Our project managers, service delivery team, and support team are alongside you every step
  • 12. EXAMPLE: IP TELEPHONY AS A MANAGED SERVICE /
  • 13. PHONE ANALOGUE / DIGITAL PBX COMPUTER PSTN PHONE NETWORK COMPUTER WIDE AREA NETWORK DATA COMPUTER ROOM How telephony has evolved / 1: Separate data & voice networks /
  • 14. How telephony has evolved / 2: Telcos moves to digital (then IP) voice & data infrastructures / PHONE ANALOGUE / DIGITAL PBX COMPUTER COMPUTER ROOM DIGITAL VOICE / DATA NETWORK
  • 15. How telephony has evolved / 3: The IP PBX brings voice convergence to the office / IP PBX ISDN / MPLS IP VOICE / DATA NETWORKIP DESKTOP COMPUTER ROOM
  • 16. How telephony has evolved / 4: The PBX functionality moves into the Telco network / ISDN / MPLS IP VOICE / DATA NETWORKIP DESKTOP MANAGED IP SERVICES COMPUTER ROOM
  • 17. So are the days of the PBX numbered? / Will the new generation of telecoms technology make the PBX look as old fashioned as this switchboard?
  • 18. Technology is evolving the desktop from this … /
  • 19. To this … /
  • 20. Typical InTechnology Customer Cloud Deployment / CUSTOMER VIRTUAL DATA CENTRE INTERNET CORPORATE VPN
  • 21. TCO OF DIY VS. MANAGED IT SERVICE
  • 22. EQUIPMENT PURCHASE CALL CHARGES RENTAL OF PHONE LINE SUPPORT & MAINTENANCE Cost of a Traditional Premise-based PBX
  • 23. Cost of a Traditional Premise-based PBX NO PBX, JUST PHONES NO CHARGES FOR CALLS BETWEEN IP VOICE USERS NO MAINTENANCE CONTRACTS, 24X7 SUPPORT INCLUDED NO PHONE LINES NEEDED, USE YOUR EXISTING WAN CONNECTION
  • 24. TCO example/ Company with 180 staff and two offices / • With 180 staff, this equated to £17.36 per user, per month This was to just operate their obsolete phone system / • But the cost of a PBX replacement was quoted at £250,000 by their PBX supplier /
  • 25. Example hosted IP Telephony service charges / Includes phone rental for a 200 user system / POLYCOM IP 321/331 POLYCOM IP 550 Compare with current spend of £17.36 / user on just PBX maintenance
  • 26. SUMMARY /
  • 27. Managed IT & Communication Services / • With no hardware or software to purchase, setup costs are kept low and there are no unexpected costs • All design, installation, and maintenance is included as part of the service • The costs of running the phone system are kept low with no need for phone lines and free site-to-site calls • InTechnology are well positioned to help you with all your communication requirements, regardless of size or complexity
  • 28. Come visit us at Stands 5, 6 and 7 to learn more about our Managed IT Services / www.intechnology.com Richard Quine richard.quine@intechnology.com

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