Mind	  the	  Gap!	  Helping	  you	  bridge	  skill	  gaps	  for	  your	          project	  controls	  tools	              ...
Introduc7on	  •  Rebecca	  King	  	  	      –  Principal	  Consultant	  in	  User	  Adop7on	  at	  For7or	         Global	...
Agenda	  •    Background	  •    Reasons	  and	  Signs	  of	  Skill	  Gaps	  •    Typical	  Training	  Challenges	  on	  Pr...
Background	  •  Clients	  approaching	  us	  for	  help	  •  We	  determined	  a	  real	  ‘need’	  •  We	  analysed	  the	...
Reasons	  and	  Signs	  of	  Skill	  Gaps	  Reasons	  •  New	  system	  implementa7on	  or	  upgrade	  •  Changes	  to	  P...
Typical	  Challenges	                     Funding	  constraints	  for	  project	  training	                         ‘Waves...
Six	  Solu7ons	  that	  Work	  1.    Analyse	  learning	  needs	  2.    Move	  learning	  online	  3.    Manage	  by	  rol...
1.	  Analysing	  Learning	  Needs	  	                            Define	  your	  ‘scope’	                            •  Det...
2.	  Move	  Learning	  Online	                                                     •  Online	  training	  –	  variety	    ...
3.	  Manage	  by	  User	  Groups	                                 Example	  training	  –	  ‘learning	  path’	    Project	 ...
4.	  Provide	  Users	  with	  Ownership	            Track	  and	                                                          ...
5.	  Use	  Assessments	  and	  Repor7ng	  Assessments	                                     ReporBng	  •  Pre-­‐assessments...
6.	  Minimise	  Administra7on	   If	  your	  project	  is	  under-­‐resourced	  in	   managing	  training,	  minimise	  yo...
Our	  Example	  •  Understood	  specific	  project	  needs	  	  •  Gathered	  best	  prac7ce	  in	  methods	  and	  tools	 ...
User	  Adop7on	  Framework	  Analyse	  and	  Define	  Training	  Needs	  Analysis	                                      Com...
UPK	  Knowledge	  Pathways	  –	  Learning	  Portal	  DEMONSTRATION	                                        The most compre...
Examples	  of	  Learning	  Paths	                                                                     Mul7ple-­‐course	   ...
Subjects	  with	  Assessments	                                                        Pre-­‐assessment	                   ...
Standard	  and	  Custom	  Reports	  Custom	  Reports	  Standard	  Reports	                            The most comprehensi...
In	  Summary…	  Six	  Solu7ons	  1.     Analyse	  learning	  needs	  2.     Move	  learning	  online	  3.     Manage	  by	...
UPK:	  Single	  Source	  >	  Mul7ple	  Outputs	                                                                           ...
Ques7ons	   The most comprehensive Oracle applications & technology content under one roof
Thank	  You	                           	         Thanks	  for	  your	  aken7on!	  	  	                    The most compreh...
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Primavera _ Rebecca King _ Mind the Gap - Strategies and tools to help bridge end user skills gaps in your project controls implementations.pdf

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Primavera _ Rebecca King _ Mind the Gap - Strategies and tools to help bridge end user skills gaps in your project controls implementations.pdf

  1. 1. Mind  the  Gap!  Helping  you  bridge  skill  gaps  for  your   project  controls  tools   The most comprehensive Oracle applications & technology content under one roof
  2. 2. Introduc7on  •  Rebecca  King       –  Principal  Consultant  in  User  Adop7on  at  For7or   Global  •  Over  10  years  in  user  adop7on  on  projects   –  training,  instruc7onal  design,  eLearning   development,  facilita7on,  project  management   –  Projects  in  business  transforma7on  including   business  process  redesign,  organisa7onal   restructure,  system  implementa7on   The most comprehensive Oracle applications & technology content under one roof
  3. 3. Agenda  •  Background  •  Reasons  and  Signs  of  Skill  Gaps  •  Typical  Training  Challenges  on  Projects  •  Some  Solu7ons  that  Work  •  Our  Example   The most comprehensive Oracle applications & technology content under one roof
  4. 4. Background  •  Clients  approaching  us  for  help  •  We  determined  a  real  ‘need’  •  We  analysed  the  tools  and  best  prac7ce  methods   for  learning  in  project  controls  tools  •  We  developed  our  User  Adop7on  Framework   product  to  meet  specific  challenges  for  projects  •  So……  how  to  you  minimise  the  ‘people’  issues?   How  do  you  improve  competency?  What  are   some  examples?   The most comprehensive Oracle applications & technology content under one roof
  5. 5. Reasons  and  Signs  of  Skill  Gaps  Reasons  •  New  system  implementa7on  or  upgrade  •  Changes  to  PMO  resourcing  •  Full  classroom  training  cannot  be  provided  or  it’s  unsuitable  for  all  Signs  •  Need  to  supplement  classroom  training  with  your  specific   procedures  for  managing  projects  •  End  users  are  not  using  the  system  as  expected,  with  downstream   effects  •  Your  EPPM  help  desk  or  super  users  are  overworked.   The most comprehensive Oracle applications & technology content under one roof
  6. 6. Typical  Challenges   Funding  constraints  for  project  training   ‘Waves’  of  new  starters  per  project/phase  Projects     Wide  range  of  user  backgrounds  and  skills  Training   No  dedicated  project  training  stream   Produc7vity  impact  with  classroom  training     Loss  of  knowledge  with  depar7ng  specialists   The most comprehensive Oracle applications & technology content under one roof
  7. 7. Six  Solu7ons  that  Work  1.  Analyse  learning  needs  2.  Move  learning  online  3.  Manage  by  roles  and  user  groups  4.  Provide  users  with  ownership  of  learning  5.  Use  assessments  and  repor7ng  6.  Minimise  administra7on   The most comprehensive Oracle applications & technology content under one roof
  8. 8. 1.  Analysing  Learning  Needs     Define  your  ‘scope’   •  Determine  who   •  Determine  what     •  Determine  the  benchmark  skill   level   Define  how  best  deliver  training   •  Understand  restric7ons   •  Determine  methods  for  learning   Project-­‐only  learning  requirements   ‘Waves’  of  new  starters  per  project/phase   Wide  range  of  user  backgrounds  and  skills   No  dedicated  project  training  stream   Produc7vity  impact  with  classroom  training     Loss  of  knowledge  with  depar7ng  specialists   The most comprehensive Oracle applications & technology content under one roof
  9. 9. 2.  Move  Learning  Online   •  Online  training  –  variety   Cost   of  content  and  courses   e  Conten t   Effec7v •  Online  deployment  and   t   E fficien management   Project-­‐only  learning  requirements   ‘Waves’  of  new  starters  per  project/phase   Wide  range  of  user  backgrounds  and  skills   No  dedicated  project  training  stream   Produc7vity  impact  with  classroom  training     Loss  of  knowledge  with  depar7ng  specialists   The most comprehensive Oracle applications & technology content under one roof
  10. 10. 3.  Manage  by  User  Groups   Example  training  –  ‘learning  path’   Project                  Project  Induc7on    –>    Project  Methods    –>    Viewing  Projects   in  P6  –>  Repor7ng     Director   •  Role-­‐specific  curriculum   •  Integrated   understanding  of  role   Project      Project  Induc7on    –>    Project  Methods    –>    Project   requirements   Manager   Management  in  P6    –>    Repor7ng   •  Reduced  produc7vity   loss   •  Customisable  paths   Project        Project  Induc7on    –>    Project  Methods    –>    Project   Planner   Management  in  P6    –>  Advanced  Project  Planning   Project-­‐only  learning  requirements   Project        Project  Induc7on  –>  Project  Methods  –>  Project  Scheduling   ‘Waves’  of  new  starters  per  project/phase  Scheduler   and  Execu7on  in  P6     Wide  range  of  user  backgrounds  and  skills   No  dedicated  project  training  stream   Produc7vity  impact  with  classroom  training     Loss  of  knowledge  with  depar7ng  specialists   The most comprehensive Oracle applications & technology content under one roof
  11. 11. 4.  Provide  Users  with  Ownership   Track  and   Provide  Scope   Manage  Own   to  Learn  More   Learning  Online  •  Complete  courses   •  ‘Pull’  approach  to   as  7me  permits   learning  •  Repeat  topics   •  Advanced  courses  •  Track  progress  with   •  Specific  topics   user  reports   Project-­‐only  learning  requirements   ‘Waves’  of  new  starters  per  project/phase   Wide  range  of  user  backgrounds  and  skills   No  dedicated  project  training  stream   Produc7vity  impact  with  classroom  training     Loss  of  knowledge  with  depar7ng  specialists   The most comprehensive Oracle applications & technology content under one roof
  12. 12. 5.  Use  Assessments  and  Repor7ng  Assessments   ReporBng  •  Pre-­‐assessments   •  Compliance   –  Baseline  skills   •  Iden7fy  barriers  for   –  Poten7al  to  save  on   learning   courses   •  Gauge  course  usage   –  Allow  ‘personalisa7on’   –  Immediate  feedback  •  Post-­‐assessments   for  channelling  effort   –  Compliance-­‐proofing   Project-­‐only  learning  requirements   ‘Waves’  of  new  starters  per  project/phase   Wide  range  of  user  backgrounds  and  skills   No  dedicated  project  training  stream   Produc7vity  impact  with  classroom  training     Loss  of  knowledge  with  depar7ng  specialists   The most comprehensive Oracle applications & technology content under one roof
  13. 13. 6.  Minimise  Administra7on   If  your  project  is  under-­‐resourced  in   managing  training,  minimise  your  overall   administra7on  effort  with  a  range  of  tools   for:     +  registra7on      +  delivery   +  assessment    +  repor7ng   +  content  build       Project-­‐only  learning  requirements   ‘Waves’  of  new  starters  per  project/phase   Wide  range  of  user  backgrounds  and  skills   No  dedicated  project  training  stream   Produc7vity  impact  with  classroom  training     Loss  of  knowledge  with  depar7ng  specialists   The most comprehensive Oracle applications & technology content under one roof
  14. 14. Our  Example  •  Understood  specific  project  needs    •  Gathered  best  prac7ce  in  methods  and  tools   for  end  user  training    •  Built  a  framework  and  toolset   The most comprehensive Oracle applications & technology content under one roof
  15. 15. User  Adop7on  Framework  Analyse  and  Define  Training  Needs  Analysis   Compile  or  Develop  Training  Strategy   Compile  learning  or   Assess  Skills   build  custom  courses   based  on  best  prac7ce   Pre-­‐  and  post-­‐   Deploy  to  Roles   tools  and  project   assessments  which  can   methods   be  adapted  to  client   Customisable  learning   Minimise  Admin   specifica7ons   paths  for  project  roles   with  UPK  Knowledge   Pathways   Lower  effort  to  deploy   and  adapt  in  the  Portal   The most comprehensive Oracle applications & technology content under one roof
  16. 16. UPK  Knowledge  Pathways  –  Learning  Portal  DEMONSTRATION   The most comprehensive Oracle applications & technology content under one roof
  17. 17. Examples  of  Learning  Paths   Mul7ple-­‐course   learning  path   Single-­‐course   learning  path   The most comprehensive Oracle applications & technology content under one roof
  18. 18. Subjects  with  Assessments   Pre-­‐assessment   Post-­‐assessment   The most comprehensive Oracle applications & technology content under one roof
  19. 19. Standard  and  Custom  Reports  Custom  Reports  Standard  Reports   The most comprehensive Oracle applications & technology content under one roof
  20. 20. In  Summary…  Six  Solu7ons  1.  Analyse  learning  needs  2.  Move  learning  online  3.  Manage  by  roles  and  user  groups  4.  Provide  users  with  ownership  of  learning  5.  Use  assessments  and  repor7ng  6.  Minimise  administra7on     User  Adop*on  Framework  and  Knowledge   Pathways  Example   The most comprehensive Oracle applications & technology content under one roof
  21. 21. UPK:  Single  Source  >  Mul7ple  Outputs   Mul7-­‐mode  Applica7on  Training  Guides  for   Simula7ons  Instructor  and  Student   Process  Recording  and  Edi7ng   User  Acceptance  Test   Scripts   System  Process     Docs  and  Job  Aids   The most comprehensive Oracle applications & technology content under one roof
  22. 22. Ques7ons   The most comprehensive Oracle applications & technology content under one roof
  23. 23. Thank  You     Thanks  for  your  aken7on!       The most comprehensive Oracle applications & technology content under one roof

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