Reactions to Change• CAVE (Citizens Against Virtually Everything) dwellers – five to 10 percent• Settlers – 80 to 90 percent• Pioneers – Five to 10 percent
Why is Change Difficult?• Fear of unknown• Comfortable with status quo• Don’t see the need• Tradition• Investment in status quo
Why Is Change Embraced?• Looking for advancement• Exciting• New opportunities• Challenge• Pioneering spirit• Discontent with status quo
Individual Change Building Blocks• Awareness• Desire• Knowledge• Ability• Reinforcement
Why Change Fails• Poor starts• Making change an option• A focus only on process• A focus only on results• Not involving those expected to implement change• Delegated to “outsiders”• Leadership does not “walk the talk”• Wrong size• No follow-through
Change Management Mistakes• Not understanding the importance of people• Not appreciating that people react differently to change (confidence, challenge, coping, counterbalance, creativity)• Treating change as an event versus a mental, physical and emotional process• Being less then candid• Not setting the stage for change
Change Management Mistakes• Forgetting to negotiate the new “compact” between employers and employees• Not communicating in the right way• Underestimating human potential
Change Management Keys• Strong buy-in at the top• Creating vision• People centered around common values• Change is team driven• Skills-based training is provided• Managing transition• Initiatives are measured• Management sticks to the plan (sustaining momentum)
Change Roles• Change initiator• Change agent• Champion for change• Sponsor of change• Leadership, supervision and delegation
Change Model• Clarifying expectations and roles for the change process• Joint discovery to identify priorities for change• Joint planning for organizational development activities to address priorities• Change management and joint evaluation
Creating Successful Change• Plan your communications• Communicate the vision• Develop change agents• Leadership – change sponsors, change leaders• Attain workplace commitment• Aligning the organization• Tracking progress• Leveraging knowledge and learning
Individual Tips• Build “safety zones” (what is the same; sources of support)• Ask advice from “veterans”• Grieve• Expect some chaos/allow for mistakes• Work-life “harmony”• Be an active change agent• Look for opportunities
“A living thing is distinguished from a dead thing by the multiplicity of the changes at any moment taking place in it.” (Herbert Spencer) “All things must change to something new, to something strange.” (Longfellow) “They always say that time changes things,but you actually have to change them yourself.” (Warhol)
“We must become the change we want to see.” (Gandhi) “The future is not a result of choices among alternativepaths offered by the present, but a place that is created –created first in the mind and will, created next in activity. The future is not some place we are going to, but onewe are creating. The paths are not to be found, but made, and the activity of making them, changes both the maker and the destination.” (John Schaar)
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