Effective Communication Skills PresentationsExpert.com

Objectives Define and understand communication and the communication process List and overcome the filters/barriers in a communication process Practice active listening Tips to improve verbal and non verbal communication

Define and understand communication and the communication process

List and overcome the filters/barriers in a communication process

Practice active listening

Tips to improve verbal and non verbal communication

What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language

What is Communication? Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.

Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.

The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response PresentationsExpert.com

Types of Communication One-way communication Two-way communication One to many

One-way communication

Two-way communication

One to many

Components of Communication Verbal Communication Vocal communication Non-verbal communication

Features of Effective Communication Active Listening Eye contact Posture Simple language Questioning skills

Active Listening

Eye contact

Posture

Simple language

Questioning skills

Benefits of effective communication Quicker problem solving Better decision making Steady work flow Strong business relations Better professional image PresentationsExpert.com

Quicker problem solving

Better decision making

Steady work flow

Strong business relations

Better professional image

Barriers to communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Use of jargon Distractions

Noise

Inappropriate medium

Assumptions/Misconceptions

Emotions

Language differences

Cultural differences

Poor listening skills

Use of jargon

Distractions

Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening. PresentationsExpert.com

Hearing – Physical process, natural, passive

Listening – Physical as well

as mental process, active,

learned process, a skill

Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages. Steps to Effective Listening: Hearing Interpretation Evaluation Respond PresentationsExpert.com

The process of recognizing, understanding, and

accurately interpreting communicated messages

and responding to spoken and/or nonverbal

messages.

Steps to Effective Listening:

Hearing

Interpretation

Evaluation

Respond

Eliminate Noise Get Feedback – Verbal & Body Signals Speak Slowly & Rephrase your sentence Don’t Talk down to the other person Listen Carefully & Patiently Improving Verbal Communication-Tips PresentationsExpert.com

Eliminate Noise

Get Feedback – Verbal & Body Signals

Speak Slowly & Rephrase your sentence

Don’t Talk down to the other person

Listen Carefully & Patiently

Improving Body Language - Tips Keep appropriate distance Touch only when appropriate Take care of your appearance Be aware - people may give false cues Maintain eye contact Smile genuinely

Keep appropriate distance

Touch only when appropriate

Take care of your appearance

Be aware - people may give false cues

Maintain eye contact

Smile genuinely

… in the new global and diverse workplace requires excellent communication skills! Success for YOU… PresentationsExpert.com

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