Effective Communication Skills

Objectives
Define and understand communication and the communication process
List and overcome the filters/barriers in a communication process
Practice active listening
Tips to improve verbal and non verbal communication

What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language

What is Communication?
Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.
Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.

The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response

Types of Communication
One-way communication
Two-way communication
One to many

Components of Communication Verbal Communication Vocal communication Non-verbal communication

Features of Effective Communication
Active Listening
Eye contact
Posture
Simple language
Questioning skills

Benefits of effective communication
Quicker problem solving
Better decision making
Steady work flow
Strong business relations
Better professional image

Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Cultural differences
Poor listening skills
Use of jargon
Distractions

Hearing Vs Listening
Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard. You must choose to participate in the process of listening.

Active Listening
The process of recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.
Steps to Effective Listening:
Hearing
Interpretation
Evaluation
Respond

Eliminate Noise
Get Feedback – Verbal & Body Signals
Speak Slowly & Rephrase your sentence
Don’t Talk down to the other person
Listen Carefully & Patiently
Improving Verbal Communication-Tips

Improving Body Language - Tips
Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contact
Smile genuinely

… in the new global and diverse workplace requires excellent communication skills! Success for YOU…

THANK YOU

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Effective Communication Skills

by Ashit Jain

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