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Effective Communication Skills

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Presentation on Effective Communication

Presentation on Effective Communication

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Transcript

  • 1. Effective Communication Skills
  • 2. Objectives
    • Define and understand communication and the communication process
    • List and overcome the filters/barriers in a communication process
    • Practice active listening
    • Tips to improve verbal and non verbal communication
  • 3. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  • 4. What is Communication?
    • Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.
    Communication is not a mysterious process. It takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.
  • 5. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  • 6. Types of Communication
    • One-way communication
    • Two-way communication
    • One to many
  • 7. Components of Communication Verbal Communication Vocal communication Non-verbal communication
  • 8. Features of Effective Communication
    • Active Listening
    • Eye contact
    • Posture
    • Simple language
    • Questioning skills
  • 9. Benefits of effective communication
    • Quicker problem solving
    • Better decision making
    • Steady work flow
    • Strong business relations
    • Better professional image
  • 10. Barriers to communication
    • Noise
    • Inappropriate medium
    • Assumptions/Misconceptions
    • Emotions
    • Language differences
    • Cultural differences
    • Poor listening skills
    • Use of jargon
    • Distractions
  • 11. Hearing Vs Listening
    • Hearing – Physical process, natural, passive
    • Listening – Physical as well
    • as mental process, active,
    • learned process, a skill
    Listening is hard. You must choose to participate in the process of listening.
  • 12. Active Listening
    • The process of recognizing, understanding, and
    • accurately interpreting communicated messages
    • and responding to spoken and/or nonverbal
    • messages.
    • Steps to Effective Listening:
    • Hearing
    • Interpretation
    • Evaluation
    • Respond
  • 13.
      • Eliminate Noise
      • Get Feedback – Verbal & Body Signals
      • Speak Slowly & Rephrase your sentence
      • Don’t Talk down to the other person
      • Listen Carefully & Patiently
    Improving Verbal Communication-Tips
  • 14. Improving Body Language - Tips
    • Keep appropriate distance
    • Touch only when appropriate
    • Take care of your appearance
    • Be aware - people may give false cues
    • Maintain eye contact
    • Smile genuinely
  • 15. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…
  • 16.
    • THANK YOU