Interview skills


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Interview Skills

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Interview skills

  1. 1. Interviewing Techniques
  2. 2. The Handshake <ul><li>Keep your right hand free </li></ul><ul><li>Meet the other person’s hand “web to web” </li></ul><ul><li>Keep hand in a vertical position </li></ul><ul><li>Shake from the elbow, not the wrist </li></ul><ul><li>Two to three smooth pumps </li></ul>Business Etiquette for the 90’s, © 1993
  3. 3. Purpose of the Interview <ul><li>The Candidate </li></ul><ul><ul><li>Clarify responsibilities of the position </li></ul></ul><ul><ul><li>Determine if you can/will do the job </li></ul></ul><ul><ul><li>Determine “fit” </li></ul></ul><ul><li>The Interviewer </li></ul><ul><ul><li>Evaluate candidate based on qualifications and employer needs </li></ul></ul><ul><ul><li>Determine “fit” </li></ul></ul>
  4. 4. Questions When Scheduling <ul><li>How long will the interview last? </li></ul><ul><li>How many candidates will be interviewing? </li></ul><ul><li>With whom will I be interviewing? </li></ul><ul><li>Is there anything I should bring with me? </li></ul>
  5. 5. Know the Employer <ul><li>Product or Service </li></ul><ul><li>Sales/Assets </li></ul><ul><li>Competition </li></ul><ul><li>History </li></ul><ul><li>Field Offices </li></ul><ul><li>Industry Trends </li></ul><ul><li>Chain of Command </li></ul><ul><li>Size </li></ul>
  6. 6. Know Yourself <ul><li>Why do you want to work for the firm? </li></ul><ul><li>What can you do for the company? </li></ul><ul><li>Your accomplishments/experience </li></ul><ul><li>Your strengths/weaknesses </li></ul><ul><li>Your initiative, goals and attitudes </li></ul><ul><li>Your responses should be unique and specific </li></ul>
  7. 7. What to Bring to the Interview <ul><li>Portfolio </li></ul><ul><li>Copies of your resume </li></ul><ul><li>List of Professional References </li></ul><ul><li>College transcripts </li></ul><ul><li>Federal application </li></ul><ul><li>Two quality pens </li></ul><ul><li>Notepad </li></ul><ul><li>Comb or brush </li></ul><ul><li>Breath mints </li></ul>
  8. 8. Dress for Success <ul><li>Women </li></ul><ul><ul><li>Suit with knee-length skirt and tailored blouse </li></ul></ul><ul><ul><li>Keep accessories and makeup simple </li></ul></ul><ul><ul><li>Pantsuits are more acceptable now but save them for after you obtain the job </li></ul></ul><ul><li>Men </li></ul><ul><ul><li>Two-piece suit </li></ul></ul><ul><ul><li>Solid colors vs. prints or patterns </li></ul></ul><ul><ul><li>Tie pattern should be simple </li></ul></ul><ul><ul><li>Wear polished shoes with dark socks long enough so no skin shows when you are seated </li></ul></ul>
  9. 9. Ten Tips <ul><li>Arrive on time </li></ul><ul><li>Introduce yourself in a courteous manner </li></ul><ul><li>Read company literature while you wait </li></ul><ul><li>Use body language to show interest </li></ul><ul><li>Listen </li></ul><ul><li>Smile, nod, give nonverbal feedback </li></ul><ul><li>Ask about the next step in the process </li></ul><ul><li>Thank the interviewer </li></ul><ul><li>Obtain a business card </li></ul><ul><li>Write a thank-you letter to anyone you have spoken to </li></ul>
  10. 10. Typical Structure of an Interview <ul><li>Small talk </li></ul><ul><li>“ Tell me about yourself!” </li></ul><ul><li>Discussion of your background and how it relates to the position </li></ul><ul><li>Your opportunity to ask questions </li></ul><ul><li>Conclusion </li></ul>
  11. 11. Five Tough Interview Questions <ul><li>The tell-all question: “Tell me about yourself.” </li></ul><ul><li>The surprise question: “What’s your passion?” </li></ul><ul><li>Strengths and weaknesses questions </li></ul><ul><li>Questions about the future: “What are your long-term goals?” </li></ul><ul><li>Scenario questions: “What if…?” </li></ul>Managing Your Career, Fall 1997
  12. 12. Questions to Ask in an Interview <ul><li>What will my duties entail? </li></ul><ul><li>What kind of work can I expect to be doing? Can you describe a typical day? </li></ul><ul><li>Where does this job fit into the organizational structure of the company? </li></ul><ul><li>Who would I report to? Who would I be working with? </li></ul><ul><li>What is the size of the department I would be working in? What is its structure? How is it organized? May I see it? </li></ul>
  13. 13. More Questions to Ask <ul><li>Does the company offer any training opportunities? </li></ul><ul><li>How would you describe the ideal candidate for this position? What qualities do you want in the person who fills this job? </li></ul><ul><li>What do you feel would be the greatest challenge for me? </li></ul><ul><li>What is the selection process/timeline from here? </li></ul><ul><li>May I contact you if I have any further questions? </li></ul>
  14. 14. After the Interview <ul><li>Write a thank-you letter to anyone with whom you have spoken </li></ul><ul><ul><li>Use standard business letter format </li></ul></ul><ul><ul><li>Thank the interviewer </li></ul></ul><ul><ul><li>Reference a point of conversation which was of mutual interest </li></ul></ul><ul><ul><li>Recap how your skills and qualifications fit the position based on your interview conversation </li></ul></ul><ul><ul><li>Communicate your continued interest in the position </li></ul></ul>
  15. 15. Practice, Practice, Practice! <ul><li>Mock interview </li></ul><ul><li>Internet </li></ul><ul><ul><li>Ten Interview Questions </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><li>Virtual Interview </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul>
  17. 17. TOPICS FOR DISCUSSION <ul><li>Understanding The Process </li></ul><ul><li>The Interview </li></ul><ul><li>The Offer </li></ul><ul><li>The Negotiation Process </li></ul>
  18. 18. UNDERSTANDING THE PROCESS <ul><li>What It Is Not </li></ul><ul><ul><li>saying “I want more money” </li></ul></ul><ul><li>What It Is </li></ul><ul><ul><li>Meeting and discussing a subject </li></ul></ul><ul><ul><li>Mutual agreement of issues </li></ul></ul>
  19. 19. UNDERSTANDING THE PROCESS <ul><li>When does negotiation begin </li></ul><ul><ul><li>Telling about yourself </li></ul></ul><ul><ul><li>With the initial interview </li></ul></ul>Don’t reveal your salary requirements too early in the negotiation process.
  20. 20. UNDERSTANDING THE PROCESS <ul><li>Evaluation </li></ul><ul><ul><li>Answer these questions: </li></ul></ul><ul><ul><li>What is the Salary range? </li></ul></ul><ul><li>What is the lowest salary that I will consider? </li></ul><ul><li>What makes me worth a higher salary? </li></ul>
  21. 21. UNDERSTANDING THE PROCESS <ul><li>Where To Get Salary Information </li></ul><ul><ul><li>National Association of Colleges and Employers </li></ul></ul><ul><ul><li>Career Resource Center </li></ul></ul><ul><ul><li>Libraries </li></ul></ul><ul><ul><li>Trade associations and trade publications </li></ul></ul><ul><ul><li>Internet </li></ul></ul><ul><ul><li>People working in the industry </li></ul></ul>
  22. 22. UNDERSTANDING THE PROCESS <ul><li>Some Employer Objections To Your Request For More Money </li></ul><ul><ul><li>You don’t have enough experience </li></ul></ul><ul><ul><li>Other employees aren’t making more </li></ul></ul><ul><ul><li>The budget won’t permit </li></ul></ul><ul><ul><li>That’s what we are paying new hires </li></ul></ul>
  23. 23. UNDERSTANDING THE PROCESS <ul><li>Your Positive Response To An Objection To Pay You More </li></ul><ul><ul><li>In response to the “other employees aren’t making more” statement, you might give a response such as: </li></ul></ul><ul><ul><li>“ I see. (short pause) What is the range for this position? What would it take to get to that higher level within that range? </li></ul></ul>Remember, you are asking questions not delivering an ultimatum.
  24. 24. The Interview <ul><li>Some Ideas To Help You During The Interview Process As It Pertains To The Salary Issue </li></ul><ul><ul><li>Good listening skills </li></ul></ul><ul><ul><li>Try not to be the first to mention money </li></ul></ul><ul><ul><li>If asked what salary you are looking for, say you have a range but that it really will depend on the total package </li></ul></ul><ul><ul><li>If pushed, have a range in mind </li></ul></ul><ul><ul><li>If asked what your current pay is, tell the truth </li></ul></ul>
  25. 25. THE OFFER <ul><ul><li>Give answer in 24 hours unless you are considering other options. Or ask for a window of time. </li></ul></ul><ul><ul><li>Ask about other important fringe benefits before accepting the job </li></ul></ul><ul><ul><li>Avoid telephone negotiations </li></ul></ul>
  26. 26. THE NEGOTIATION PROCESS <ul><li>Here Are Some Examples Of How A Salary Discussion Might Go </li></ul><ul><li>Company: “We would like to offer you a salary of $55,000/year.” </li></ul><ul><li>You: Alternative answer #1: “I’m delighted that you are interested in me. Based upon my experience and also because of a variety of expenses associated with the cost of living in (this city), I would like to make around $60,000. How do you feel about that? </li></ul><ul><li> </li></ul>
  27. 27. THE NEGOTIATION PROCESS <ul><li>Alternative answer #2: “I like the opportunity, and I know that I could contribute, but I have several other opportunities that are in the $60,000 range. Is there a way we could work this out?” </li></ul><ul><li>Alternative answer #3: “I’ve completed a very valuable education and anticipated $60,000 as a minimum. Is there a way we can work that out? I love the opportunity and would like to work here if I can get that amount. What do you think?” </li></ul>
  28. 28. THE NEGOTIATION PROCESS <ul><ul><li>Ask if you can get periodic reviews to let your future employer know that you are concerned with providing the highest level of service. </li></ul></ul><ul><ul><li>Before asking for more money, mention positive statement that reflects your skills and why you are qualified for the job. </li></ul></ul>