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Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
Conflict management  2
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Conflict management 2

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Conflict Management

Conflict Management

Published in: Education
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  • 1. Conflict Management
  • 2. Types of Conflict <ul><li>Personal/Relationship </li></ul><ul><li>Internal/Self </li></ul><ul><li>Professional/Work Place </li></ul>
  • 3. Conflict Management <ul><li>Define Conflict </li></ul><ul><li>Examine Possible Solutions </li></ul><ul><li>Test Solution </li></ul><ul><li>Evaluate Solution </li></ul><ul><li>Accept or Reject Solution </li></ul>
  • 4. Personal Conflict Hot Spots <ul><li>Who is in Charge </li></ul><ul><li>(Un)Equality </li></ul><ul><li>Rules and Behavior </li></ul><ul><li>Intimacy Issues </li></ul><ul><li>Social Issues </li></ul><ul><li>Distrust </li></ul><ul><li>Demand vs. Withdrawl </li></ul><ul><li>Personal Flaws </li></ul><ul><li>Personal Distance </li></ul>
  • 5. “ If the only tool you have is a hammer, you will treat every situation that you encounter as a nail” Abraham Maslow
  • 6. Self-Conflict
  • 7. Self-Conflict <ul><li>Three Types of Intrapersonal Conflict: </li></ul><ul><ul><li>Approach-Approach Conflict </li></ul></ul><ul><ul><li>Approach-Avoidance Conflict </li></ul></ul><ul><ul><li>Avoidance-Avoidance Conflict </li></ul></ul>
  • 8. Self-Report <ul><li>Accessibility and Organization </li></ul><ul><li>Number of Expectations </li></ul><ul><li>Individual and Developmental Differences </li></ul>
  • 9. Professional Conflicts
  • 10. Behavior which create Conflicts <ul><li>Condescending and demeaning comments </li></ul><ul><li>Overruling decisions </li></ul><ul><li>Disrupting meetings </li></ul><ul><li>Giving silent treatment to others </li></ul><ul><li>Ignoring people </li></ul><ul><li>Not giving credit where credit is due </li></ul><ul><li>Giving dirty looks or negative eye contact </li></ul>
  • 11. Causes for Poor Behaviors <ul><li>Overwork </li></ul><ul><li>Stress </li></ul><ul><li>Environment </li></ul>
  • 12. Solutions for Preventing Conflicts at Workplace <ul><li>Check all references </li></ul><ul><li>Do not make excuses </li></ul><ul><li>Vary the workload for the individuals </li></ul><ul><li>Rotate people on assignments </li></ul>

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