Smart Sourcing in een chaotische wereld

542 views
455 views

Published on

Marco Gianotten is Oprichter en Managing Director, Giarte. Hij zal zijn visie geven op hoe bedrijven om moeten gaan met de enorme hoeveelheid Consumerised IT die de markt overspoelt. Marco publiceerde een aantal boeken waaronder ‘I love my IT Department' en heeft vaste columns en geeft regelmatig lezingen.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
542
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Smart Sourcing in een chaotische wereld

  1. 1. marco@gianotten.comTwitter: @Marco_Gianottenwww.outsourcingperformance.nlwww.ilovemyITdepartment.comSmart Sourcingin a Chaotic World
  2. 2. Cyber crime Cloud A CH OS ConsumerizationComplexity IT landscape
  3. 3. Embrace it...
  4. 4. Getting rogue
  5. 5. Department of
  6. 6. (L)user
  7. 7. Sign-on stress
  8. 8. Help(less)desk?
  9. 9. SLA
  10. 10. Complexe harmonieToo much M&Ms
  11. 11. CWOT
  12. 12. Snafu
  13. 13. Satisfied Tolerated Frustrated 0 T F Satisfied + Tolerated / 2 Apdex = = 0,xx Total Samples‘F’ word in service culture
  14. 14. Durchschnitt
  15. 15. Promedio
  16. 16. Moyenne
  17. 17. Gemiddeld
  18. 18. Plan B
  19. 19. Department of ¥€$
  20. 20. Talk EBIT
  21. 21. “Data equity will be as important as brand equity.”
  22. 22. Service 2
  23. 23. Shift left
  24. 24. Screenagers
  25. 25. IT4ME
  26. 26. Crackberry’s
  27. 27. Bring Your Own
  28. 28. Fix Your Own
  29. 29. User-to-user
  30. 30. Multi-service channels 8
  31. 31. Consumerization
  32. 32. Business criticality
  33. 33. Pain factor
  34. 34. True Downtime Cost
  35. 35. Outage tolerance
  36. 36. Opportunity
  37. 37. Selling beer
  38. 38. London’s economy
  39. 39. Rethink KPIs
  40. 40. Preventing chaos Reactive Proactive
  41. 41. Zero repeat
  42. 42. Recurring incidents
  43. 43. Feelings
  44. 44. Experience = perception
  45. 45. Logon timeResponse time Availability Utilization … = Experience
  46. 46. End-to-end performance 10
  47. 47. ../Pagina 2 Cerebral bridge
  48. 48. Mission
  49. 49. “Aim for the moon. If youmiss, you may hit a star.” twitter/Marco_Gianotten

×