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Siebel Mobile Solutions Overview
 

Siebel Mobile Solutions Overview

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Oracle Open World 2012

Oracle Open World 2012

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    Siebel Mobile Solutions Overview Siebel Mobile Solutions Overview Presentation Transcript

    • CON9697 - Mobile Solutionsfor Siebel CRMRaj Aggarwal – OracleDarshan Kumar – OracleSatish Chowdary - Wipro1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.2 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Program Agenda §  Next Generation Mobile Applications §  Connected and Disconnected Mobile Applications §  Siebel Mobility Roadmap §  Demo3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Next Generation Mobile Applications4 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Next Generation Mobile Applications CRM Anywhere, Anytime Connected Mobile Support Disconnected Mobile SupportConnected Mobile CRM Desktop* Disconnected Mobile Siebel CRM *Available today5 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Siebel Mobility - CRM Existing Solutions available – 8.x platformCRM Desktopü  Embed CRM data in desktop applicationsü  Unified calendar, tasks, and contactsü  Offline access to CRM dataü  Enforce business rules for data entryü  Increase user adoptionü  Minimize training costsü  Configurable 6 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Siebel Mobility Siebel CRM Desktop for Lotus NotesSiebel CRM Desktop for Lotus Notesü  Extends functionality to Lotus Notesü  Available in Innovation Pack 2012 7 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Connected and DisconnectedMobile Applications8 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Mobile SolutionsValue Propositionü  Leverage existing meta-dataü  Extensibilityü  Native Device Integration*ü  Device independentProcessesü  Field Sales and Serviceü  Consumer Goods and Pharma SolutionsDeliverablesü Connected Mobile Tablet/ Smartphoneü Disconnected Mobile Tablet/ Smartphone* 9 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Siebel Mobile Application – User Experienceü  Same look and feel for connected or disconnected applicationü  Mobile Application on Mobile devices onlyü  Native Device Integration ü  Email ü  GPS – Location Based Services ü  One touch dialing ü  Signature Captureü  Multi touch gesturingü  Portrait/Landscape Configurationü  Icons instead of Labelsü  Swipe on Listsü  HTML5/CSS level 3/JQMü  UI Extensibilityü  Symbolic URL Integration 10 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Mobile Solutions Service Flow 1 Plan Day Tasks 2 Plan Customer Site Visit 3 Guided Work Order View 6 Close out work Order 5 Part lookup and Order 4 Collaborative Troubleshooting11 Copyright © 2012, Oracle and/or its affiliates.20 Oracle reserved. © All rights Corporation – Proprietary and Confidential
    • Siebel Mobility Roadmap12 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Mobility Roadmap13 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Mobility –Buzzwords HTML5 Enterprise Deployment Mobile StrategyHybrid BYOD Native Device Apps Store Management Market share14 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • HTML5/Hybrid/Native Native HTML5 Hybrid Native Look and Feel (LAF) Camera Integration PIM Integration Offline Storage Location Services15 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Mobility Roadmap Mobile SolutionsMobile Frameworkü  ADF Mobileü  Hybrid solution to support device specific integrationsü  Tablet and Smartphoneü  Support for iOS, Android, Windowsü  Offline business rulesü  Sync and conflict resolutionIndustry Specific Disconnected Solutionsü  Pharma Sales with edetailingü  HTIM Field Service Solutionü  Consumer Goods 16 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • DemonstrationConnected and Disconnected Mobile Applications17 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Behind the scenes Desktop Controls Mobile Controls Open UI Framework Tools/SRF Web Templates Server Scripting Server Integration18 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • DEMONSTRATION D E M O N S TField ServiceIMobility RAT O N Warranty Setups19 © 2012 WIPRO LTD | WWW.WIPRO.COM
    • Execution (Parts Available /Shipped to Customer) Ken Bruce, Field Service Engineer He handles the equipment repairs He logs into Siebel using iPad and sees Ken received a notification the activity on the home page that the activity has be 2 He then drills down on the activity assigned to him 1 3 and verifies customer details and confirms the appointment with customer 8 He closes the SR and 4 He checks the route details and sends a survey to updates the activity as in transit and customer 5 start the Travel clock He reaches the 7 6 customer site and stop He performs the repair the travel clock and He stops the labour starts labour clock and replaces the clock and enter parts necessary parts from his details and generates trunk/shipped by Service the invoice/repair HQ and capture images summary of failed parts and if needed he does a20 facetime chat with expert © 2012 WIPRO LTD | WWW.WIPRO.COM
    • Activities Home Barcode Maps Facetime Camera21 © 2012 WIPRO LTD | WWW.WIPRO.COM
    • Graphic Section Divider22 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Maximize Your OpenWorld Experience Key Upcoming CRM SessionsID Session Title Date/Time Location Unleash the Power of “Open UI” Wednesday, Oct 3 11:45 AM Moscone West Room 2010 User Interface Innovations with the Tuesday, Oct 2 10:15 AM Moscone West Room New Siebel “Open UI” 2009 Driving Great Customer Experiences Monday Oct 1 4:45 PM Moscone West Room with Siebel Service Applications 2014 Best Practices for Upgrading Your Monday, Oct 1 3:15 PM Moscone West Room Siebel CRM Implementations: 2009 Customer Successes23 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Maximize Your OpenWorld Experience Key Oracle CRM Activities •  25+ LIVE Demos: DEMOgrounds, Moscone West, Aisle 3800 Oracle Red Lounge, Moscone North upper lobby •  Mobility/Open UI: Moscone West, Booth #3205/3206 •  Meet the Experts: Applications Lounge, Moscone West - 2001A –  Oracle Fusion CRM: Tuesday, 5:00 – 6:00 pm •  CRM Social Reception: Howard Street Tent –  Tuesday, 6:00 – 8:00 pm –  Tickets at CRM Pavilion, Booth #383724 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Stay Connected Read   blogs.oracle.com/CRM   Watch   youtube.com/OracleCRM   Follow   twitter.com/OracleCRM   Join   facebook.com/OracleCRM   Learn   oracle.com/CRM  Use and Follow #OOW12CRM for LIVE UPDATES during the conference 25 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Graphic Section Divider26 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.27 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • 28 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
    • 29 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.