RESUME As of October 5th, 2012 SHUNICHI TSUCHIYA Address: Setagaya-ku, Tokyo, Japan Phone: +81-80-3478-0734 (mobile) Email: email@example.comPERSONAL DATABorn August 08, 1962Marital status MarriedChildren NoneOBJECTIVEManagerial position in IT service design for proposal department with an international company where myprofessional expertise in IT service solution architecture can be fully utilized.Project management, IT service management, with bilingual communication skills that are highly valuable.SUMMARY- In-depth experience and knowledge in IT service solution, especially outsourcing and managed service space, including project management, as well as strategic project planning and execution- Business modeling and planning, ROI analysis and high level service design- Well versed in entire project management and solution architect process referring PMBOK and ITIL framework- As Project Manager and as Team Manager, proven ability to lead and manage teams of 15 to 20 people- Handled IT service proposal of up to US$50 million Total Contract Value deal and various proposals and projects- Business application implementation, business process design, and various internal improvement and troubleshooting projects- PMP and ITIL Foundation certificate- Problem solving with logical thinking and analysis- Effective coaching and mentoring abilityCERTIFICATIONS Project Management Professional (PMP) certified in Aug. 2005 ITIL service management foundation certified in Nov. 2005
PROFESSIONAL BACKGROUND Dell Japan June, 2011 – September, 2012 Global Solution Design Center Japan Manager – 3 members - Manage solution architect team in Japan as a senior manager - Perform solution design with members and report to Asia Pacific region management - Goal setting yearly and quarterly for team and each members - Drive team goal to achieve, assist each members to achieve their goal as well - Conduct quarterly performance review, feedback and coaching improvement to members - Day-to-day mentoring for members - Evaluate members’ performance and feedback, and reflect it to their salary & bonus * Please see Appendix-1 as handled deals IMS (Infrastructure Managed Service) business growth acceleration - Conduct cross functional committee with relevant teams to sync up business status - Being responsible for IMS service efforts - Demand management aligning with APJ region and report it in bi-weekly all hands meeting in Japan - Conduct / participate in many service business startup initiatives Senior Solution Architect for IMS business Main service area that I am specialized in is datacenter-related facility and remote operation service, global helpdesk service and PC deployment service. - Design high-level and overall solution - Co-operate with solution architects in APJ for using global standard capabilities - Conduct solution architect team to design detail solution in respective proposal project - Conduct and review cost of service estimated by each solution architects - Negotiate quotation with partner - Finalize solution and cost regarding target price and sales strategy - Conduct and review SOW and SLA creation defined by each solution architects - Develop effective proposal materials with solution architects - Make presentation to customer and appeal our value proposition - Explain and negotiate contents of SOW/SLA with customer for agreement Initiatives I led as a service leader - Datacenter ITO service startup initiative - Datacenter hosting service for domestic customer startup initiative - Unified Clinical Archiving service startup initiative
Others- Demand management for IMS area in Japan- Report, demonstrate and communicate with Asia-Pacific region as an SA Japan team leader- SA resource hiring (interview and verification)- All people management in the team- Conduct and drive cross-functional committee with relevant teamsHewlett-Packard Japan January, 2001 – May, 2011Solution Architect LeadConducted making solution architecture for outsourcing and propose, negotiate and closeSLA/SOW in accordance with proposed solution and service as pre-sales activities. Bespecialized in IT infrastructure related area, e.g. Server infrastructure management,Storage operation, Network device management, SAP BASIS operation and End userservice. - Design high-level and overall solution - Conduct solution architect team to design detail solution in respective proposal project - Conduct and review cost of service estimated by each solution architects - Adjust and finalize solution and cost regarding target price and sales strategy - Conduct and review SOW and SLA creation defined by each solution architects - Develop effective proposal materials with solution architects - Make presentation to customer and appeal our value proposition - Explain and negotiate contents of SOW/SLA with customer to agree * Please see Appendix-2 as handled dealsIT Outsourcing Consultant for Business Start-up & Team Management – 20-30membersIn order to start with customer’s outsourcing business, ramp up and manage outsourcingconsulting team on behalf of customer. Create mission statement and demonstrate it to allmembers quarterly, and guide them to the business goal. - Establish outsourcing consulting team and start-up business - Forecast and track revenue / cost / margin - Support outsourcing proposal and prepare / make presentation slide deck - Manage and control team members to achieve team and their goal - Evaluate team efforts and members’ performance - Report to upper management - Drive team performance improvement activitiesService Delivery ManagerService Delivery Management for three customers. Manage Incident / Problem / Change /Release management processes, report monthly with service improvement plan.
- Totally manage delivered outsourcing service in accordance with SOW/SLA- Discuss service issue with customer about enhancement, improvement, cost savings, etc- Contract renewal with customer including service and revised price negotiation- Manage one-shot projects.- Continuous service improvement, problem solving and trouble shooting.Accenture November, 1997 – December, 2000Outsourcing service consultant and specialistIn the big deal, belonged to SCM team throughout design, build and run phase for threeyears.- Application management team leader (2 members and 2 vendors) Team management with application system management that is responsible for maintaining and managing subsystem of SCM.- Data migration team leader (15 members) The team mission is to migrate all databases in SCM system from legacy to new within only one night. To execute it successfully, develop data migration tools and scripts, conduct migration rehearsals for several times and improve defects. Eventually we succeeded in all of database migration.- Data management team leader (5 members) The team is responsible for managing all data elements that compose all application systems (e.g. name, code, flag, standard message, master file contents, etc). Establish data management structure and control all data elements using custom made tool in accordance with data management guideline. Team members are 5.- SCM high-level designer as an outsourcing consultant Support design and definition for high-level specification of SCM system as an outsourcing consultant. Collaborate with many consultants and communicate with them to complete system design in success.Uchida-Yoko IT Solutions November, 1991 – October, 1997SE team manager – 5 membersManage application design team. Report team efforts weekly and conduct team activities toreach goal and target and complete application design work successfully.SE & Process ConsultantPerform high-level application design, conduct and manage project to implement it tocustomer. My roles are application designer, project manager and business processconsultant.* Please see Appendix-3 as handled projectsComputer applications April, 1986 – April, 1991System engineer
Participate in two business application design and development project using IBM mainframe. After development, transfer to application management team and maintain, enhance and change / add application functions.EDUCATION Graduated from Nihon University Mar. 1986. (BS)
APPENDICESAppendix-1 : Proposed deals in Dell * Total Contract Value Industry Proposed service Activity TCV* PositionRetail Global Helpdesk for Design and propose global $4.5M Lead SA / PC client helpdesk service for PC client Manager for respective subsidiaries of the client.Manufacturing Global Helpdesk for Design and propose global $10M Manager PC client helpdesk service for PC client (support for respective subsidiaries of assigned the client. SA)Manufacturing Datacenter facility Design and propose datacenter $4.5M Lead SA and remote facility service collaborated monitoring service with DC partner and remote monitoring service using Dell’s global standard frameworkApparel Domestic datacenter Design and propose datacenter $4.5M Lead SA and remote operation facility service collaborated service with DC partner and remote monitoring / operation service using Dell’s global standard frameworkIT vendor Domestic datacenter Design and propose datacenter $2.0M Lead SA and remote facility service collaborated monitoring service with DC partner and remote monitoring service using Dell’s global standard frameworkFinance Desk side service for Design and propose desk side $2.0M Lead SA PC client support for PC clientAppendix-2 : Proposed deals in HP (totally 30 deals proposed) * Total Contract Value Industry Proposed service Activity TCV* PositionDistribution - Server infra mgt Construct and design $52M SA lead - N/W device mgt outsourcing service, describe - SAP BASIS SLA/SOW and negotiate it operation with customer and close. - Service mgtManufacturing - Datacenter service Conduct solution architect $27M SA lead
Industry Proposed service Activity TCV* Position team and submit proposal.Automotive - IT infra development Manage bid team and conduct $7M Bid and provisioning all of team members to create, manager service propose and bid solution and price.Automotive - Cross function Conduct solution architect $36M SA lead - Service Desk teams to come up with - End user PC support applicable and valuable solution / Services. As for Cross function, collaborate with colleagues from overseas to take advantage of best practices. Lead solution team (10members) and co-work with sales team, legal team, opportunity consultant to proceed and close pursuit.Work force - Server infra mgt Conduct High level solution $12M SA leaddispatch - Datacenter service design with ambiguous requirement of customer. To clarify it, discuss and negotiate with them and prepare proposal, estimate cost of delivery.Media - Total IT infra Compose valuable additional $11M SA lead management services in order to renew ongoing contract. Lead solution team (5members), control them to complete solution design and finalize it.Insurance - Server infra mgt Design valuable additional $3.7M SA services and estimate cost of delivery in order to renew ongoing contract.SI vendor - Server infra mgt Outsourcing opportunity $1.9M SA lead creation, construct outsourcing service, estimate cost of delivery, negotiate them with customer and close.
Appendix-3 : Experienced projects in UCHIDA-YOKO IT Solutions Industry Application system Term PositionDistribution Logistic system, Warehouse mgt system 12mon Project Leader (5 members)Manufacture Sales, procurement, inventory 12mon Project Leader (5 members) management system with accounting system interfacePublish Sales management system 6mon Project manager (5members), Chief engineerGolf club Sales management system, Guest 8mon Project Leader (5 members), support system Chief engineerManufacture Sales and inventory management system 6mon Project manager (5 members)Manufacture Sales and inventory management system 6mon Project manager (5 members)Manufacture Inventory management system 6mon Project manager (3 members)Publish Human resource management system 3mon Project manager (3 member), Chief engineerImport and Sales and inventory management system 8mon Project manager (10Sales members), Chief engineerReal estate Human resource management system 4mon Project manager (3 members)