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ILANTUS Customer Case Study: Quatrro
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ILANTUS Customer Case Study: Quatrro

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Quatrro was seeking a way to decrease the high …

Quatrro was seeking a way to decrease the high
percentage of password lockout and reset related
incidents so the IT team could focus on other
projects and critical issues. An additional goal of this
project was to increase the productivity of the entire
workforce and place the accountability for password
resets and unlocks in the hands of the users customers, Quatrro serves the needs of its clients with
technology-based, expert knowledge services while
leveraging the overall resources of Quatrro – capital,
operational excellence, and global infrastructure.

Published in: Technology

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  • 1. Background Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. With more than 130 enterprise clients and 14,900+ SMB & SOHO customers, Quatrro serves the needs of its clients with technology-based, expert knowledge services while leveraging the overall resources of Quatrro – capital, operational excellence, and global infrastructure. Problem Quatrro was seeking a way to decrease the high percentage of password lockout and reset related incidents so the IT team could focus on other projects and critical issues. An additional goal of this project was to increase the productivity of the entire workforce and place the accountability for password resets and unlocks in the hands of the users. Solution Although not a planned expense, when presented with the costs savings and business benefits of ILANTUS Password Express, the decision became clear to invest in the solution. “We were also very pleased with ILANTUS in their promptness and professionalism in assisting our internal IT team with the initial deployment of the product,” said Pankaj Sethi, IT Manager at Quatrro. In addition to a significant decrease in IT tickets, Quatrro users also decreased the time needed for password resets from 25 minutes down to just 2-3 using the self-service password management functionality of Password Express. Leading Indian BPO Company Deploys ILANTUS Password Express in 2 Days and Instantly Reduces IT Help Desk Call & Ticket Numbers Quatrro Global Services Vertical: ITeS (BPO) End-users: 1,600 IAM Representative: Pankaj Sethi Defining Moment: “ ILANTUS Password Express reduced the daily call center volume for password unlocks and resets from 80-90 calls to just a couple each day. ”“After we decided to move forward with implementation we were up and running in 2 days. We have seen a noticeable down- turn in password management related tickets from users to the help desk.” “After a thorough evaluation of different products, ILANTUS Password Express was chosen by our IT team as we were most impressed with its functionality. Implementing the ILANTUS password management tool allowed the entire IT team at Quatrro to focus their time and efforts on other major tasks and critical business initiatives. - Pankaj Sethi, IT Manager at Quatrro ILANTUS Customer Case Study Visit: www.ilantus.com Email: marketing.india@ilantus.com Call: +91 80 66739600 Learn more about ILANTUS Products and Services