Background
Gujarat Gas Company Ltd (GGCL) is the largest private sector player in the
natural gas transmission and distrib...
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ILANTUS Customer Case study: Gujarat Gas Company

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India’s Largest Natural Gas Distributor Reduces Help Desk Call Volume to a Fraction by Implementing ILANTUS Password Express

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ILANTUS Customer Case study: Gujarat Gas Company

  1. 1. Background Gujarat Gas Company Ltd (GGCL) is the largest private sector player in the natural gas transmission and distribution business in India. Incorporated in 1980, GGCL pioneered the concept of combined natural gas distribution to the industrial, commercial and domestic customers and is focused on procuring, distributing and utilizing natural gas and allied technology. Today, it supplies gas to more than 367,000 domestic, commercial and industrial customers and serves over 187,000 CNG users. Problem With a growing mobile workforce, GGCL was looking for a way to reduce the constantly increasing help desk call volume and also to reduce the risk of IT help desk errors while processing password resets. GGCL was also looking for a way to empower their users to do their own password and resets and unlocks from anywhere without having to be dependent on IT. Solution The answer for the Gujarat Gas Company was to implement a self-service password management tool. “The decision to go with ILANTUS over other password management solutions was easy,” said Vikas Sharma, IT Manager, Gujarat Gas Company. After evaluating several options on the market, the decision was made to go with ILANTUS Password Express based on the ease of use for the end users, the automated functionality, the advanced technical capabilities of the product and the support received from ILANTUS in the evaluation and period. India’s Largest Natural Gas Distributor Reduces Help Desk Call Volume to a Fraction by Implementing ILANTUS Password Express Gujarat Gas Company Ltd Vertical: Public Utility Service End-users: 750 IAM Representative: Vikas Sharma Defining Moment: “Our users experienced frequent system lockouts causing both the IT team and users to lose a significant amount of time out of their days. ” “After implementing ILANTUS Password Express, our users’ dependence on IT resources for password unlock and resets was nearly gone and we saw a noticeable impact in productivity in all departments, including IT.” “ILANTUS demonstrated to us that they have a state of the art product, provided a very quick and efficient team to complete the implementation and have been the utmost professional and helpful in all our communications with them since the implementation.” - Vikas Sharma, IT Manager, GGCL ILANTUS Customer Case Study Visit: www.ilantus.com Email: sales@ilantus.com Call: 866-400-0402 Learn more about ILANTUS Products and Services

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