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Over the past decade, a new breed of store associate has emerged on the retail scene: empowered Millennials.
Today’s new store associates are confident in their ability to put technology — particularly mobile devices — to work to enrich their daily lives.With 80 million Millennials now in the workforce, retailers must rethink how they connect, engage and empower their employees.
To keep pace with Millennials’ expectations, retailers must:
Consider the role of mobile;start evaluating self-service scheduling; and implement sophisticated, automated scheduling capabilities.