The enterprise needs more than traditional support
83%
of CIOs said traditional
Application Support and
Maintenance proces...
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Symantec BCS Infographic

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Symantec BCS Infographic

  1. 1. The enterprise needs more than traditional support 83% of CIOs said traditional Application Support and Maintenance processes are inefficient as they deal with and resolve application incidents on a case-by-case basis.1 38% of Global 2000 companies’ IT budget is spent on application support and maintenance—about $11.3m for each company.1 91% of business process and application pros say high cost of ownership is a significant or very significant business problem with Enterprise Software.1 Simplify A single point of contact who acts as your champion within Symantec. Maximize Proactive help from highly experienced technicians who help you maximize the value of your technology investment. Protect Rapid issue resolution and access to technical education for your staff to minimize downtime. You need Symantec’s best –BCS Premier Breaches, attacks and mistakes threaten your business Symantec Business Critical Services Premier The next generation of support services The average total organizational cost of data breach measured in US$3 Advance to Symantec Business Critical Services go.symantec.com/bcs 61% of IT decision-makers suffered at least one of the following in the past 12 months:2 Resulting in loss of2 45% 39% 32% employee productivity unplanned downtime security breach data loss revenue customer confidence/ loyalty 37% 23% 29% United States 5,403,644 France 3,763,299 Italy 2,275,404 Japan 2,282,095 India 1,115,804 Brazil 1,321,903 Germany 4,823,583 Australia 4,104,932 UK 3,143,048 Support must evolve The challenge is clear 95% of large enterprises* say over $100,000. How much does one hour of downtime per year cost?4 Over 50% say the hourly cost exceeds $300,000. *>1000 employees Maximize the value of your technology and help minimize issues A named services expert designated for your business Rapid response issue resolution by the most experienced technicians Proactive planning and risk management Included access to Symantec technical education 74% of respondents consider advanced expert services as critical to supporting their business.5 Secure GREATER VALUE 1 Karl Flinders, "Application support and maintenance costs increase 29%,” Computer Weekly (March 20, 2014), http://www.computerweekly.com/news/2240216589/Application-Support-and-Maintenance-ticket-costs-increase-29 2 Vanson Bourne, "EMC IT Trust Curve Survey: 2013 Global Study," http://www.emc.com/collateral/other/emc-trust-curve-es.pdf 3 Ponemon Institute LLC, "2013 Cost of Data Breach Study: Global Analysis," May 2013, https://www4.symantec.com/mktginfo/whitepaper/053013_GL_NA_WP_Ponemon-2013-Cost-of-a-Data-Breach-Report_daiNA_cta72382.pdf 4 ITIC, "2013-2014 Technology Trends and Deployment Survey, May/June 2013," http://itic-corp.com/blog/2013/07/one-hour-of-downtime-costs-100k-for-95-of-enterprises/ 5 CIO Custom Solutions Group, “The New Reality of Service & Support - Value takes center stage,” http://www.cio.com/documents/whitepapers/oraclecio2cio_thenewreality.pdf ©2014 Symantec Corporation. All rights reserved.

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