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Documenting Knowledge

Documenting Knowledge

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    Whitepaper Whitepaper Document Transcript

    • www.agmcworld.com  
    • CAPTURE THEM BEFORE....     .…..…….  .  .     IT’S GONEThe   biggest   single   asset   of   any   company   is   arguably   the   ‘knowledge’   accumulated   by   its   employees   as  they  undertake  whatever  it  is  that  the  company  does.  This  knowledge,  built  on  day  by  day,  is  of  how  core  processes   work,   how   these   processes   flow   and   how   the   workforce   carries   them   out.   By   being   able   to  properly  manage  this  substantial  asset,  process  alignment  and  improvement  becomes  easier  and  allows  the  organization  to  reap  the  benefits:  cost  reductions,  compliance  and  the  control  required  to  become  and  remain  an  agile,  high-­‐performance  business.   WE CAN HELP YOU DOCUMENT THEABOUT US  AGMC  started  documentation  services  in  Mumbai  since  2004  and  has  been  operational  till  date  with  clients   and   strategic   partners   in   India,   USA   &  Saudi   Arabia.   Our   mission   is   to   get   people   and  organizations   committed   to   objectives   and  processes.    With   a   diverse,   fun-­‐loving   team,   providing   the   OF“total  documentation  solution”  comes  natural  to  us.   For   your   organization,   that   means   you   can   YOUR BUSINESS  finally   maintain   consistency   throughout   your  company   as   well   as   have   the   ease   and  convenience   of   going   to   one   company   where   you  know  you  will  find  quality  products  and  services.  We   excel   on   the   idea   of   standing   out   above   the  crowd  and  offering  you  the  best  customer  service  and  experience  there  is  to  offer.   www.agmcworld.com  
    • METHODOLOGY PROCESS MANUALINTERVIEW.   DOCUMENT.   REVIEW.   SUBMIT.  While   organizations   make   efforts   to   create  business-­‐operating   manuals   they   must   keep   in   mind   that  relevance   &   appropriateness   is   maintained   with  respect  to  context  and  content.  So  what  is  the  right  or  correct   process   that   needs   to   be   documented?   The  simple   answer   to   this   is   the   one   that   works   for   your  organization.   Every   organization   is   different   and  therefore   we   shouldn’t   expect   a   process   to   fit   all.   In  fact,   processes   will   always   be   unique   for   each  organization.   Methodologies   will   be   common   and  used   across   industries   but   the   processes   will   be  unique   to   the   organization.   Both   are   useful   and   our  documentation   experts   understand   the   above   very  well.    Our   process   documentation   service   puts   your   company   on   the   fast   track   to   moving   forward   in   its   process  maturity.  This  is  your  first  step  towards  making  the  overall  functioning  of  your  company  more  efficient  and  streamlined,  allowing  you  to  reap  the  benefits  of  your  efforts.  DELIVERABLES Standard Processes allow us to achieve consistent, repeatable results in the least amount ofWe   can   flowchart   it,   write   out   the   steps,   record   a   video   or   time possible.capture  your  computer  screens.  Bottom  line,  we  document  it.  As   you   grow   in   size,   the   process   will   need   to   change   to   Give it a try, start creating andaccommodate  the  growth.  When  this  happens,  and  it  will,  call   documenting your processes andus  to  document  the  updated  process.   see your efficiency grow. www.agmcworld.com  
    • SAMPLES
    • WHAT’S MAPPING Mapping   is   a   diagrammatic   representation   of  the  sequence  of  work  and  the  nature  of   events   in   a   process.   This   breaks   down   a   process  into  a  series  of  steps  and  provides   the  basis  for  visualizing  the  different  stages   for   evaluation   and   possible   improvement.   The  development  of  a  process  chart  is  also   known   as   process   mapping.   Process   mapping  is  a  valuable  tool  used  in  process   management   and   business   process   re-­‐ engineering.  PROCEDURES? FORMS?Procedures   are   clearly   defined   processes   /   activities   of   Forms   are   standard   formats   that   are  the   particular   department   and   the   responsibilities   of   designed   to   capture   specific   data.    the   concerned   person   are   also   noted.     The   process   or   Forms   when   populated   then   become  activity   that   needs   to   be   carried   out   is   clearly   defined  here   and   by   documenting   the   same   you   increase   your   reports/records.   Such   records   carry  chances   of   bringing   about   organizational   order   and   valuable   data,   which   can   be   analyzed,  consistency.   This   also   allows   you   to   reduce   dependency   and  help  improve  processes.    on  your  employees  in  case  of  high  attrition.  WORK INSTRUCTIONS? Work   instructions   are   detailed   step-­‐by-­‐step   guides   for   completing   particular   tasks.   Previously   in   procedures   we   learn   that   they   are   the   activities   that   need   to   be   carried   out,   however   in   work   instructions   we   give   details   on   “How   to   carry   out   the   tasks   to   complete   any   procedure”.   These   details  can  also  include  diagrams  and  images  depicting  the  way  the  tasks  need  to  be  executed.   www.agmcworld.com  
    • CREATE     YOUR OWN VANTAGE POINT  LIKE EVERYONE ELSE DID & § BECOME A PROCESS DRIVEN UNIT § GET A SILO PERSPECTIVE § ENSURE QUALITY SERVICE DELIVERY § IMPROVE PERFORMANCE § SAVE COSTS NOTICEABLY § GET READY FOR ISO 9001 § GET READY FOR INTERNAL AUDITS § GET READY FOR CUSTOM AUTOMATION § POSITION TO RAPIDLY CORRECT MISTAKES Krishna  Bhavan,  Meera  Bagh  Road,  Santacruz  West,  Mumbai,  India.  Email:  info@agmcworld.com,  Mobile:  9821507597   www.agmcworld.com