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service work, employment, occupations and skills
 

service work, employment, occupations and skills

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Fourth MOSTI semninar on service innovation - introduction to basic features of service work

Fourth MOSTI semninar on service innovation - introduction to basic features of service work

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    service work, employment, occupations and skills service work, employment, occupations and skills Presentation Transcript

    • Service Work and Innovation Barbara Jones and Ian Miles
    • This seminar
      • Skills and Innovation:
        • What are the consequences of innovations and innovation trajectories for service work and skill requirements?
          • What are skills, anyway?
        • How does service work shape the innovation process?
          • When and How is service work innovative?
      • But first: what do we know about service work?
    • Gender and Full/Part-time composition of Employment – ECWS 2005 Services are more feminised – and often have substantial part-time work http://www.eurofound.europa.eu/ewco/surveys/
    • Data from European Working Conditions Survey 2005 Service Sector work – more liable to be dealing with customers More than half
    • More from EWCS 2005 SOME Service Sector work is VERY IT-intensive – but not Hotels
    • Yet More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
    • Even More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
    • ISCO 1: legislators, senior officials and managers 2: professionals 3: technicians and associate professionals 4: clerks 5: service workers and shop and market sales workers 6: Skilled agricultural and fishery workers 7: craft and related trades workers 8: plant and machine operators and assemblers 9: elementary occupations 0: armed forces.
    • Occupations by Sector CEDEFOP data, ISCO categories
    • Features of Work across Different Occupational Groups, Europe 2005
    • Service Workers – more IT, less machinery
    • Over to Barbara!