DIEGOeInclusion & Digital Public Services25 Sept 2012Ian Clifford, Chair, Telecentre-Europe  @ian_cliwww.telecentre-europe...
Telecentre-Europe Policy areasCreating relevant and scalable approaches towardsachieving e-Inclusion for the 290 million o...
• March 26-30 2012, www.getonlineweek.eu• 200,000 people in 10,000 telecentres in 47 countries• Supported by Microsoft and...
Skillage: Are you ready to get hired?Innovative assessment tool exploring ICT and employability- Social innovation to supp...
Projects: EC funded: Carer+, CareNetNEW EC UniteIT, TMA, M4ALLGet Online Week (Global in 2013), 2012 SummitMIREIA, Skillag...
Measuring the Impact of eInclusion Actors... MIREIA- Discussing for 2+ years to bring IA to forefront.- 2 year project wit...
MIREIA - Initial survey data Surveyed 53 organizations in 27 countries- 33% belong to 10-50 orgs’ networks   - 58% are for...
Top 10 Target Groups served:  - Unemployed people  - Senior citizens  - Young adults  - Women  - Low-income people  - Peop...
Main Services available: - E-Skills training (92%) - E-government services (60%) - Employment services (60%) - Online lear...
Data collection- 91% collects different user data- Demographics and number of users  attending courses the most common- 70...
www.telecentre-europe.orginfo@telecentre-europe.orgwww.facebook.com/TelecentreEuropetwitter.com/TC_europewww.youtube.com/t...
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Telecentre Europe 2012

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Presentation at the Diego closing conference in Cambridge on 25th Sept 2012.

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Telecentre Europe 2012

  1. 1. DIEGOeInclusion & Digital Public Services25 Sept 2012Ian Clifford, Chair, Telecentre-Europe @ian_cliwww.telecentre-europe.org
  2. 2. Telecentre-Europe Policy areasCreating relevant and scalable approaches towardsachieving e-Inclusion for the 290 million offlineEuropeans.• Digital economy needs supported citizens – Employability, citizenship• eGovernment channel shift savings unlocked• New skillset: social, collaborative web• Building trust: privacy and security
  3. 3. • March 26-30 2012, www.getonlineweek.eu• 200,000 people in 10,000 telecentres in 47 countries• Supported by Microsoft and Liberty Global• Online counter and map developed by Accenture• Neelie Kroes & MEPs launched the campaign• With senior political and industry support Microsoft, Intel• PR support from EC and European Broadcasting Union• Online resources & products: Skillage & Internet Buttons• Network grant scheme
  4. 4. Skillage: Are you ready to get hired?Innovative assessment tool exploring ICT and employability- Social innovation to supportemployability in young people- Multi-lingual, 23 Langs- Multi-platform web, Fb, mobile- Recording data on ICT & empl. skills of users http://www.skillage.eu
  5. 5. Projects: EC funded: Carer+, CareNetNEW EC UniteIT, TMA, M4ALLGet Online Week (Global in 2013), 2012 SummitMIREIA, Skillage, MTA schemePartners: EC, Microsoft, Telecentre Foundation,Accenture, Liberty Global
  6. 6. Measuring the Impact of eInclusion Actors... MIREIA- Discussing for 2+ years to bring IA to forefront.- 2 year project with IPTS- Vital for resource mobilisation, stakeholder engagement- Needs to be standardised, consistent, robust- Many legacy systems in place, but many gaps as well- Policy makers/funders need to recognise framework- Survey carried out into networks and IA methods... http://is.jrc.ec.europa.eu/pages/EAP/eInclusion/MIREIA.html
  7. 7. MIREIA - Initial survey data Surveyed 53 organizations in 27 countries- 33% belong to 10-50 orgs’ networks - 58% are formal members of- 29% are not part of any network Telecentre Europe
  8. 8. Top 10 Target Groups served: - Unemployed people - Senior citizens - Young adults - Women - Low-income people - People w/physical disabilities - Ethnic minorities - Underemployed people - Migrants
  9. 9. Main Services available: - E-Skills training (92%) - E-government services (60%) - Employment services (60%) - Online learning (54%) - Vocational training (50%)
  10. 10. Data collection- 91% collects different user data- Demographics and number of users attending courses the most common- 70% with staff dedicated to data collection
  11. 11. www.telecentre-europe.orginfo@telecentre-europe.orgwww.facebook.com/TelecentreEuropetwitter.com/TC_europewww.youtube.com/telecentres

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