Jamming on Collaboration

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Intel IT recently conducted a 10-day crowdsourcing activity to gather ideas on how to increase organizational innnovation. We asked our participants 4 easy questions and learned a wealth of …

Intel IT recently conducted a 10-day crowdsourcing activity to gather ideas on how to increase organizational innnovation. We asked our participants 4 easy questions and learned a wealth of information from the responses.

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  • 1. Jamming on CollaborationFaith McCreary, Marla GomezIntel ITSpring 2013
  • 2. Legal NoticesThis presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.* Other names and brands may be claimed as the property of others.Copyright © 2013, Intel Corporation. All rights reserved.
  • 3. 3Increasing innovationthrough crowdsourcingIntel IT recently conducted a10-day crowdsourcing activity.We wanted to gather ideas on howIntel can better leverage thecombined intelligence of our over90K passionate and committedemployees to increase the velocityof organizational innovation.
  • 4. 4Just what is crowdsourcing, you ask?Crowdsourcing is the practiceof soliciting feedback on asubject from a large groupof people through an onlinecommunity.The general concept is tocombine the efforts of manyparticipants, where each onecontributes a small portion,which then creates a relativelylarge or significant result.
  • 5. 5We asked our participantsfour questions1. What can Intel do to increase thevelocity of our innovation throughcollaboration?2. What challenges do you find when tryingto work together?3. Are there collaboration practices thatwe should integrate inside our workplace?4. How do you find the right people (forexample, having the right skill set orknowledge) to collaborate with?
  • 6. 6What did we learn?We gathered insights related tofour primary areas:1. Organizational Behaviors2. Work Spaces3. People Behaviors4. TechnologyWe then conducted a detailedanalysis of the ideas and commentsto better understand where thecommon themes were in ourcrowdsourcing threads.• 56% dealt with finding the rightexpertise—an actual expert orexpert knowledge—needed to fuelcollaboration and projects at Intel.OrganizationalBehaviors44%Work Spaces4%People7%Technology45%
  • 7. 1. OrganizationalInsightsEmployees had a wide varietyof inputs around team structure,management and leadership, rewardand recognition, and an expressedneed for more collaboration “events.”7
  • 8. 8Top suggestions• Focus more on rewarding and recognizingteams and collaboration, especially cross-organizational collaboration.• Create more co-location and small teams,including more long-lived, cross-organizational and functional teams.• Give employees more time to collaborate.Experts need to have the time to share theirknowledge. Employees found value in havingunscheduled time to work on innovations.• Provide more exposure to other employeeswith new ideas, with more job rotationsand more innovation focused events. Makechanging jobs easier—for instance have anIntel career center.
  • 9. 2. People InsightsEmployees highlighted getting to knowco-workers better and having a moreconnected, personal relationship with thepeople they work with.9
  • 10. 10Employees highlighted the need to…• Put myself out there bytaking risks, be proactive incollaboration, take responsibility,and accept feedback.• Stop the acronym mania—don’t assume everyone knowsevery acronym. Spell them outin both written and verbalformats.• Improve meeting behaviorsby following best knownmethods and shortening meetingtimes for greater efficiency.44% of threads referenced video,photo, face, or seeing during thecrowdsourcing exercise.More face time with theirfellow employees is veryimportant.
  • 11. 3. TechnologyInsightsEmployees want to be able to easily findeach other in our large and diverseorganization. They want improvements toexisting tools and new capabilities forcollaboration.11
  • 12. 12Ideal technology capabilities• Finding who people are and whatthey do - Allow employees optionsfor searching and filtering; allow forserendipitous “bumping into” orrecommendations of people you mightwant to know.• Finding help or problem solving -Provide an area where employees canfind a resource for a project or effort.• Expert finding – Make connections morevisible; provide recommendations forpeople by domains and peers.• Integrated information repositories -Provide for better reuse and sharingof knowledge resources, such as softwarescripts, information on topics of interest,or certain product information.
  • 13. 4. Work SpaceInsightsEmployees want a mix of physical spacesto be able to work most efficiently.13
  • 14. 14Work Space ChoicesThe ability to find and use theappropriate space most conduciveto the work at hand is important toour employees. They are looking fora mix of• Open-wall collaboration bullpens• Fixed-wall collaboration rooms• Assigned and non-assigned cubes• Assigned and non-assigned projectcollaboration spaces• Quiet spaces with workstationsand comfortable chairs
  • 15. 15Our 2013 Focus Areas• Give employees a collaboration resourcetool that can both find the right people andcontains information related to a particulartopic.• Evolve to increase reuse and sharing ofexpert knowledge, such as softwarescripts, information on topics of interest, orcertain product information.• Grow an ubiquitous set of “rich”collaboration technologies that makevideo and other collaboration technologiesmore readily available. Include tools that helpcollaborators easily share visual information.• Provide more free-form opportunities forinnovating. (Examples include schedulinga percentage of time for working on newideas and conducting more innovation-focused events and forums.)
  • 16. 16Additional Social Collaboration Resourcesfrom IT@IntelEvolving Social Computing andCollaboration in the Enterprise (PDF)Enabling Global Collaboration withIntel®-based Infrastructure (PDF)Inside Intel IT on EmployeeCollaboration (podcast)Sharing Intel IT best practices with the world.Learn more about Intel IT’s initiatives at:www.intel.com/IT
  • 17. Thank You